Julie Zucaro | Page 3

Local dealership, we have bought 2 cars and everyone is very helpful and professional. We do all our business here. very helpful and professional. We do all our business here. More

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The people are knowledgeable, helpful and friendly. Julie Zucaro was a pleasure to work with. Julie Zucaro was a pleasure to work with. More

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I originally posted this review to google, and the domain owner took the review down. Today I visited Janesville Subaru. After walking around for 15 minutes, I was approached by Julie Zucaro. I was loo owner took the review down. Today I visited Janesville Subaru. After walking around for 15 minutes, I was approached by Julie Zucaro. I was looking at a specific vehicle and started asking questions, of which, she had very little knowledge. After I practically walked her through the sale and specs of the vehicle I was interested and very educated in, since I had done my research. I have also wanted a model of this vehicle since I was 16. After providing her with a starting price that I was open to negotiating, and what I was looking for in compensation for my trade-in. She came back with some numbers. I was informed that I was unable to even test drive the car because, "WE ONLY LET SERIOUS BUYERS TEST DRIVE THIS VEHICLE". Which seemed very odd to me since I was offering a down payment and a trade-in of a quality 2011 vehicle. I then asked if she was open to any sort of negotiation and was turned down completely. When asking about the interest rates I was told "we do not discriminate on our interest rates". I proceeded to ask how my credit score would affect the rate and was told again "we do not discriminate on our interest rates". I asked her what she thought my credit score might be and how that would affect my rate, and she informed me that she had no way of knowing "because I am 23 years old". Which I found a little insulting since my credit score is in the mid-upper 700’s. If she would have asked I would’ve been more than happy to tell her this information. I did not know that age mattered in this specific interaction, but I guess it does to Janesville Subaru. After being insulted, I decided to walk away and proceeded to take my business elsewhere. After a short phone call with another dealership, I was able to find the same exact model that I had previously been looking for. I drove there, and was graciously allowed to test drive this vehicle, in which, I also decided to purchase on the spot due to their customer service. Julie, I appreciate your help today. However, I feel a little hurt by the way I was treated. I live in the area, and plan on being here for quite some time. With this being my first vehicle purchase, I was particularly looking to find a reliable dealership that I could continue to do business with as long as I am in the area. I am a little disappointed in Janesville Subaru since it is the closest Subaru dealership to me. I am now more than happy to drive the additional 25 minutes from my location based off the service I received elsewhere. More

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I was thrilled to work with Cassie..She went above and beyond for me.i will talk to everyone I meet about Subaru service Thank you beyond for me.i will talk to everyone I meet about Subaru service Thank you More

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My First Subaru I arrived with a pretty narrow picture in mind of what I wanted and how much I was willing to pay for it. Julie helped me find the right car for me! I arrived with a pretty narrow picture in mind of what I wanted and how much I was willing to pay for it. Julie helped me find the right car for me! She was super helpful and has even stayed in touch after the purchase to make sure I knew how to use all of the features. Jeff was great with the numbers, and although I had to do the back and forth with the 'let me call my manager' bit, it still went pretty quickly. More

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First New Car Purchase We worked with Julie at Janesville Subaru and she was absolutely wonderful! She took time to introduce us to other staff and a tour of the service de We worked with Julie at Janesville Subaru and she was absolutely wonderful! She took time to introduce us to other staff and a tour of the service department. Would definitely recommend Janesville Subaru and highly recommend Julie! More

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Janesville Subaru is so helpful and friendly. I had a great experience with the dealership and everyone there. Julie was incredibly friendly and helpful. She was patient and informative. I would d I had a great experience with the dealership and everyone there. Julie was incredibly friendly and helpful. She was patient and informative. I would definitely go back and readily recommend her and Janesville Subaru to others. More

by b.boling Verified Customer Verified Customer

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