Juliana Martin | Page 4

I went to get an oil change at the dealership and was supposed to be an oil change plus the tire rotation. I told them to skip the tire rotation cause they couldn't find the wheel lock to it. And was hop supposed to be an oil change plus the tire rotation. I told them to skip the tire rotation cause they couldn't find the wheel lock to it. And was hoping I'd get the tire monitor system recalibrated and they didn't do that or check the tire pressure on them. More

by ALVARODELATORRE41 Verified Customer Verified Customer

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I will say one good thing about the dealership. They are very prompt in getting me in for service. And their shuttle service is quite convenient. I'm finding that third party warranty company a pai They are very prompt in getting me in for service. And their shuttle service is quite convenient. I'm finding that third party warranty company a pain in the butt to deal with. And I'm regretting that I invested in that. Not to mention my service. Advisor tried to charge me twice for charges that were bought and paid for by the warranty company. I think she needs a little more training and mentorship there. More

by personal_aviator Verified Customer Verified Customer

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The dealership has a modern, state-of-the-art atmosphere staffed with eager to please employees. staffed with eager to please employees. More

by cfranklin54 Verified Customer Verified Customer

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Everyone is helpful, friendly and efficient. The dealership is very clean and pleasant to visit The dealership is very clean and pleasant to visit More

by rgaeth1 Verified Customer Verified Customer

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She was very pleasant Fast service dealership was clean everyone was helpful Nothing else to say everyone was helpful Nothing else to say More

by laureennoble Verified Customer Verified Customer

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Julianna was extremely helpful, efficient and even provided a discount! Tech was fast and diagnosed my car within an hour! Fastest service I’ve had at a dealership, will be back. provided a discount! Tech was fast and diagnosed my car within an hour! Fastest service I’ve had at a dealership, will be back. More

by Priscila Verified Customer Verified Customer

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Lake is a great place to shop,and to get your vehicle serviced. Also the staff is knowledgeable and friendly! serviced. Also the staff is knowledgeable and friendly! More

by larrythebrizzle Verified Customer Verified Customer

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Good service. answered questions.nice people.were very polite.clean atmosphere. Would goto again if need be. answered questions.nice people.were very polite.clean atmosphere. Would goto again if need be. More

by patrickwildt59 Verified Customer Verified Customer

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Choose not to comment yet as work is scheduled No thank you until after Tuesday you until after Tuesday More

by popppg Verified Customer Verified Customer

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When you want to spend the money to get your vehicle fixed properly by trusting a dealership and don't get the service you expect it's disheartening. I brought in my Chevy truck for my 4 wheel drive to fixed properly by trusting a dealership and don't get the service you expect it's disheartening. I brought in my Chevy truck for my 4 wheel drive to be serviced and a noise coming from my left wheel. They called back after the diagnosis with a bunch of other things that I didn't ask for that were unnecessary. I told them to fix my hub and bearings and service my 4x4 because my dash kept showing it needed it. Which is what they recommend, 2 days later I get my truck back saying its ready. Payed close to $2k and asked if everything was certified and if anything went wrong I can bring it back in so they may fix it, I was assured that that would not be a problem, a day later my 4x4 just ceased to exist I show up the next morning to have them service it. They then sent out the service technician to tell me it had shot a code on the dash BEFORE he released it to me WITHOUT TELLING ME. (Under my impression, when you get a service its supposed to be completed not left half done.) I asked whats wrong and he then went off topic and claimed my whole front end is falling apart. Now this really made me upset because my 04 Avalanche had been garaged up until 5 years ago by my grandfather. When I took ownership It was basically a brand new truck with zero rust. I take it to Montana last year for 1 winter and it started to develop surface rust on the frame. This guy want's to tell me that a truck from 2004 with only 118k on the dash is falling apart, I tried speaking to the service manager and he had already had his mind set on making me pay more money for a service that was not even close to complete. The problem that I have is that these technicians and Manager's didn't care if they released a vehicle to me saying it was fixed and I had to pay for this unfinished service. And when I pay for a service from a dealership I expect it to be done properly without any extra fee's after I was told it was complete. If I wanted this sort of attitude and lack of attention to detail I would have taken my vehicle to a little shop that would charge me half the price. More

by Hugo Stiglitz Verified Customer Verified Customer

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