Julia Failla

I WOULD NEVER RECOMMEND THIS SERVICE CENTER TO ANYONE. they don’t give a xxxx about providing any customer service. They are nasty to their customers, from reception to the service aid. They couldn’t even they don’t give a xxxx about providing any customer service. They are nasty to their customers, from reception to the service aid. They couldn’t even write down my address correctly. After four attempts. They just want your money and they want to run with it. I spent over 3k to fix my starter and less than 24 hours later it stopped starting. My service aide Julia made no attempt to reach out to me after I contacted her about this issue. The manager Antoinette did answer the phone but provided no solution, told me to deal with it until she was back to work on Monday. We buy luxury cars and agree to pay absurd maintenance for the service that should be MUCH BETTER than others. They have no idea how to provide even halfway decent customer service let alone luxury. These people make Mercedes look terrible. More

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