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Juana Teran

Overview Reviews (28) Inventory (139)

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Juana Teran

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Juana Teran | Page 2

Sales & Leasing Consultant

Bill Kay Buick GMC

2300 Ogden Ave
Downers Grove, IL 60515

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4.8

28 Reviews

Overview Reviews (28) Inventory (139)

Dealership Experience

2 yrs, 11 mos

Industry Experience

2 yrs, 11 mos

Languages Spoken

English

Spanish

4.8

28 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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28 Reviews of Juana Teran

April 21, 2023

Dealership Rating

Employee Rating

No words to describe my frustration/disappointed with a 2018 TERRAIN that I brought there 2018 TERRAIN that I brought there More

by mlsavon@yahoo.com

Verified Customer

Recommend Dealer

Helpful 0

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Apr 21, 2023 -

Bill Kay Buick GMC responded

I would like to hear more about your buying experience with us. Please call me DONNIE JORMAN customer relations Manager at 630-969-3200 Ext 1221.

February 11, 2023

Dealership Rating

Employee Rating

Everyone in the dealership was super friendly and personable. They made sure we were happy every step of the way. Kaila was super helpful and understanding. I would definitely recommend her! personable. They made sure we were happy every step of the way. Kaila was super helpful and understanding. I would definitely recommend her! More

by zariasheedy

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brandon Dahlgren, Ernie Spellman , Randall Caldwell, Kaila Czarnecki, John Marcus, Patrick Meyers

Helpful 2

Report | Print

Feb 13, 2023 -

Bill Kay Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience!

January 12, 2023

Dealership Rating

Employee Rating

When I was searching for a vehicle on line Juana answered me and email me the information she was helpful from the beginning to the end of my sale me and email me the information she was helpful from the beginning to the end of my sale More

by mrfunzy71

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Randall Caldwell

Helpful 0

Report | Print

Jan 17, 2023 -

Bill Kay Buick GMC responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

November 26, 2022

Dealership Rating

Employee Rating

Excellent salespeople, they have good communication with customers.Mr Juana excellent person. I recommend the dealer. customers.Mr Juana excellent person. I recommend the dealer. More

by SORIANOSILVIA17

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Randall Caldwell

Helpful 0

Report | Print

Nov 28, 2022 -

Bill Kay Buick GMC responded

Thank you for your very kind words and fantastic rating.

November 14, 2022

Dealership Rating

Employee Rating

Juana Teran is a very nice person, she worked beyond her working hours despite her long day, to help me out to get a car. Whatever I got from her email they were all it is. She is true and honest. Very nic working hours despite her long day, to help me out to get a car. Whatever I got from her email they were all it is. She is true and honest. Very nice lady! And everybody else there were very helpful on my buying process More

by jayne_rvr

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Randall Caldwell

Helpful 0

Report | Print

Nov 14, 2022 -

Bill Kay Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful!

October 07, 2022

Dealership Rating

Employee Rating

Well we bought our new used car that appears to have not had a certified check done on it. As my husbands pulling it out of the parking lot and turning onto the side street to go home the check engine light had a certified check done on it. As my husbands pulling it out of the parking lot and turning onto the side street to go home the check engine light comes on. We’re still waiting to hear back on the car. So am I happy with the dealer not at all. But I recommend the dealer not at all. More

by tinabhca01

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Randall Caldwell, Joe Haga, John Marcus

Helpful 0

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Oct 10, 2022 -

Bill Kay Buick GMC responded

tinabhca01 we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please if you could call me Donnie Jorman customer relations Manager at 630 969-3200 Ext. 1221

August 28, 2022

Dealership Rating

Employee Rating

Sales staff was very helpful,knowledgeable and friendly. Nice selection of cars trucks and SUV'S. I think we found our new dealership. Nice selection of cars trucks and SUV'S. I think we found our new dealership. More

by taylor.bill

Verified Customer

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Terry Bryan , Randall Caldwell

Helpful 0

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Aug 31, 2022 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 25, 2022

Dealership Rating

Employee Rating

The manager Randell has very bad attitude . .castellated with removing the vens after financial company paid them. They tell lies of the down payment … .castellated with removing the vens after financial company paid them. They tell lies of the down payment … More

by Joanamarlen0215

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Randall Caldwell

Helpful 0

Report | Print

Jul 27, 2022 -

Bill Kay Buick GMC responded

We strive to provide a positive car buying experience for every person, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving me a chance to make things right, I invite you to contact me at your earliest convenience. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 25, 2022

Dealership Rating

Employee Rating

They r very friendly and they do there best to make u happy they will go above and beyond for u. happy they will go above and beyond for u. More

by Cheryl jones

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Terry Bryan, Brandon Dahlgren

Helpful 0

Report | Print

Jun 27, 2022 -

Bill Kay Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 01, 2022

Dealership Rating

Employee Rating

They treated me very well and I don't have nothing bad to say about them but give them a good review say about them but give them a good review More

by Sharonivory100

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brandon Dahlgren, Luigi Robles, Ernie Spellman , Victoria Delgado, Joe Haga, Kurt Krueger, John Marcus, Patrick Meyers, Brian Wilson

Helpful 0

Report | Print

Jun 03, 2022 -

Bill Kay Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Jun 03, 2022 -

Bill Kay Buick GMC responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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