Juan Palacios | Page 3

Phenomenal service! After a terrible experience at another Chevy dealership in Orlando, Cox Chevy made everything right. I came in with all my paperwork ready and they he After a terrible experience at another Chevy dealership in Orlando, Cox Chevy made everything right. I came in with all my paperwork ready and they held their word and beat the previous offer. Beyond that Joel, Juan, and Dan did a fantastic job of following up on the sale and making sure that the truck was performing perfectly as I drove it home. I cannot reccommend Joel, Juan, and Dan at cox Chevy enough. I will absolutely be coming back for my future purchases. More

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Amazing The service was amazing in more ways than one. Everyone was extremely polite and professional, interacting in a friendly way that felt both sincere an The service was amazing in more ways than one. Everyone was extremely polite and professional, interacting in a friendly way that felt both sincere and honest. More

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Great This dealer ship is amazing. Everyone is extremely helpful and kind. The process for the purchase was simple and straightforward and didn't take as lo This dealer ship is amazing. Everyone is extremely helpful and kind. The process for the purchase was simple and straightforward and didn't take as long as I had thought it would. More

by FINADELGADO Verified Customer Verified Customer

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Wish it was a better review Juan was pleasant to deal with, he was patient and answered all my questions. Joel Curto initially was pleasant but failed to deliver even satisfactor Juan was pleasant to deal with, he was patient and answered all my questions. Joel Curto initially was pleasant but failed to deliver even satisfactory service on the days following delivery of the vehicle. Mr. Curto told me on 2 separate occasions that scratches in the car would be completely removed prior to my taking ownership. He assured me he had been a detail technician prior and would make sure the scratches would be repaired prior to taking delivery. After I got the car home, under closer inspection the paint was scratched and had swirl marks over the entire car. I took the car to a professional who advised me that the car had sustained significant damage to the clear coat from debris in the washing and drying rags along with improper buffing techniques. The car was new but had sat on the dealer lot for over a year. Too many carless washes over that timespan were most likely the primary cause. When I contacted Mr. Curto concerning the paint damage and the cost to fix it, he provided false excuses and no solutions. He told me the dealership could not have caused the damage and that the car came from the factory with the swirl marks. He further insulted me be implying that I had looked at the car on two separate occasions before taking ownership, thereby implying the problem was not his or the dealerships. It cost me $800 to repair the clear coat with less than 100 miles on the car. Another issue: When I received my finance paperwork from GM Financial over a week after taking delivery, I noticed that I had been charged hundreds of dollars more than the price on the purchase documents that I signed. The dealership also had failed to give me my finance paperwork that I signed the day of delivery. I had to call back two times and ultimately was mailed the documents over a week later. It was then that I could actually compare the documents I signed vs the documents I received strait from GM Financial. I was charged hundreds more than the contract price. No one had any answers or solutions on why I was charged hundreds more than I should have been. Note: Dan Welte (manager) stepped in and was honest and tried to resolve the issues. But as of today the car cost me over $1,000 more due to paint repairs and a false GM Financial agreement. More

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It was a great experience. It was a great experience and Juan Palacios was wonderful. I started out inquiring online and he was very patient and made the whole process easy. I g It was a great experience and Juan Palacios was wonderful. I started out inquiring online and he was very patient and made the whole process easy. I got a lovely equinox fully loaded at a price I can afford. Thank you Juan P and the Cox family. Jessica L. More

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Buying a New Equinox A thank you two very nice gentlemen at Cox Chevrolet! Joel and Juan was very patient with Carl and I. Buying a new car can be very stressful but the A thank you two very nice gentlemen at Cox Chevrolet! Joel and Juan was very patient with Carl and I. Buying a new car can be very stressful but they made it a good experience helping us with leasing our new Equinox! More

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Good service. We had a great day at Cox Chevrolet, it was a beautiful day with both of them. I will let my family know about this experience. We had a great day at Cox Chevrolet, it was a beautiful day with both of them. I will let my family know about this experience. More

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Awesome To whome it concerns. I had amazing experience. Juan p. Helped me find the right fit for me. Juan also help me set up the vihical for my use only. To whome it concerns. I had amazing experience. Juan p. Helped me find the right fit for me. Juan also help me set up the vihical for my use only. More

by Angie Verified Customer Verified Customer

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AWESOME EXPERIANCE! Both Juan and Finian were awesome. We knew what we wanted coming in to the dealership. Both went above and beyond to make our car buying experience pr Both Juan and Finian were awesome. We knew what we wanted coming in to the dealership. Both went above and beyond to make our car buying experience pretty awesome ! More

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Excellent, hassle free car buying experience! After purchasing our certified pre owned traverse in a timely, hassle free manner, I will only be coming here for future car and truck purchases. Frie After purchasing our certified pre owned traverse in a timely, hassle free manner, I will only be coming here for future car and truck purchases. Friendly staff. Very accommodating. Even keeping my very busy toddler entertained. Very professional, Juan P. was excellent. Extremely knowledgeable and kind. Gave us the vehicle we were wanting and couldn't be more pleased! After other dealerships failed to deliver and weren't as reassuring, Juan made us very happy and got us home in our perfect vehicle in a flash. Highly recommend this dealership and salesman. Excellent selection of vehicles, friendly and motivated salesman. It was overall an excellent experience. Nothing negative to note whatsoever. More

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