Joshua Scudder
Joshua Scudder at Olathe Dodge Chrysler Jeep RAM
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Joshua Scudder | Page 8

Service Advisor

Olathe Dodge Chrysler Jeep RAM

15500 W 117th Street
Olathe, KS 66062

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4.6
81 Reviews
4.6

81 Reviews

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81 Reviews of Joshua Scudder

January 12, 2024

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Employee Rating

It was fine, would be nice of the TV way playing news or something other than go pro videos More

by Brian
Recommend Dealer
Yes

Other Employees Tagged: Joshua Scudder

Jan 12, 2024

Olathe Dodge Chrysler Jeep RAM responded

Brian, we're delighted we could deliver an excellent experience! - Olathe Dodge Chrysler Jeep Ram Team

January 12, 2024

Dealership Rating
Employee Rating

Did what was needed, kept me informed, made me comfortable. Would come back again when needed. More

by wwaltner
Recommend Dealer
Yes

Other Employees Tagged: Joshua Scudder

Jan 12, 2024

Olathe Dodge Chrysler Jeep RAM responded

We really appreciate you taking the time to leave Olathe Dodge Chrysler Jeep Ram this awesome review, thank you!

January 12, 2024

Dealership Rating
Employee Rating

We were misinformed about our service when picking up our vehicle. We have been waiting over a month for a back ordered part with no updates from the dealer. Our van has had the check engine light since the More

by ADAMAX3
Recommend Dealer
No

Other Employees Tagged: Joshua Scudder

Jan 16, 2024

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to learn about the frustration you've experienced with your vehicle's service and back-ordered part. This is not the level of communication or customer care we aim for. Please reach out directly so that I can personally look into this matter and provide an update on your situation as soon as possible. Thank you, Tony Acock - Service Manager - 9137803700

January 11, 2024

Dealership Rating
Employee Rating

I have better service at Aristocrat with my Range Rover, when you make an appointment and parts are there it should be a short deal More

by DARAH0
Recommend Dealer
No

Other Employees Tagged: Joshua Scudder

Jan 12, 2024

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn that your recent service experience didn't meet expectations. We strive for efficiency, especially when parts are readily available and appointments have been made. Your feedback is important in helping us improve our services, so we'd appreciate the opportunity to discuss this further with you directly if possible. Thank you, Tony Acock - Service Manager - 9137803700

January 11, 2024

Dealership Rating
Employee Rating

It depends on how is helping Joshua was really polite but some other occasions I have had really rude people More

by erikadiaz91
Recommend Dealer
Yes

Other Employees Tagged: Joshua Scudder

Jan 12, 2024

Olathe Dodge Chrysler Jeep RAM responded

Hi Erika! We appreciate your feedback! It's great to know that Joshua provided you with polite service at Olathe Dodge Chrysler Jeep Ram. We're always working on improving, so we'll take note of your experience. Thanks for sharing!

January 11, 2024

Dealership Rating
Employee Rating

Took new van in for a battery issue on a Friday, picked up on Tuesday and van wouldn't start, issue not resolved but no big deal. Josh was great. Picked van up later in week, maybe Friday and van was fixed More

by Jspecht0
Recommend Dealer
No

Other Employees Tagged: Joshua Scudder

Jan 12, 2024

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to learn about the communication issues you experienced. We aim for prompt and clear responses so it's disappointing to know we fell short in this instance. Your feedback is valuable as it helps us improve our service standards. If there are any unresolved concerns or if you'd like further assistance, please reach out directly at your convenience. Thank you, Tony Acock - Service Manager - 9137803700

December 11, 2023

Dealership Rating
Employee Rating

I don't like numa but Joshua took care of me very well. It's a very busy place with a lot of new faces every time I'm there. Numa not a very fast response time More

by michaelmunsch
Recommend Dealer
Yes

Other Employees Tagged: Joshua Scudder

Dec 12, 2023

Olathe Dodge Chrysler Jeep RAM responded

Michael, we're glad to know Joshua was able to assist you effectively at Olathe Dodge Chrysler Jeep Ram. We appreciate your patience during our busy times and are always here for any further assistance!

December 08, 2023

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Employee Rating

Almost 3 hrs for oil change and tire rotation, usually (last 10 express visits) 1 to 1.5 hours. No tire info, tread depth, alignment. Other issues. Not sure I will be back. More

by magichas
Recommend Dealer
No

Other Employees Tagged: Joshua Scudder

Dec 11, 2023

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your honest review. We aim for efficient and thorough service, so we take your feedback seriously. We would like the opportunity to discuss this further and see how we can make things right for you moving forward. Please reach out at your earliest convenience - Thank you, Tony Acock - Service Manager - 9137803700

December 08, 2023

Dealership Rating
Employee Rating

He was polite attentive and the oil change was really quick His communication was good he made sure to communicate with me More

by mopngo
Recommend Dealer
Yes

Other Employees Tagged: Joshua Scudder

Dec 08, 2023

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you had a positive experience with our team at Olathe Dodge Chrysler Jeep Ram! Thank you for your feedback on the quick oil change and good communication. We appreciate it!

December 07, 2023

Dealership Rating
Employee Rating

It was a completely perfect and well executed delivery of my new vehicle. I was very happy with the experience. My Jeep is fantastic. I had excellent communication from the dealership throughout the process. More

by PJL
Recommend Dealer
Yes

Other Employees Tagged: Joshua Scudder

Dec 07, 2023

Olathe Dodge Chrysler Jeep RAM responded

Hi PJL! We're delighted to know that you had a perfect delivery experience with your new Jeep at Olathe Dodge Chrysler Jeep Ram. Thanks for highlighting our communication - we strive to keep customers informed throughout the process! Enjoy your fantastic ride!

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