Josh Marchan
Josh Marchan at Mercedes-Benz of Baton Rouge
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Josh Marchan | Page 13

Service Advisor

Mercedes-Benz of Baton Rouge

10949 Airline Hwy
Baton Rouge , LA 70816

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140 Reviews
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140 Reviews

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140 Reviews of Josh Marchan

October 28, 2017

Dealership Rating
Employee Rating

Auto Service Thank you all for your professionalism in addressing my automotive on concerns. I am really hoping that the problem has been corrected. Kudos to Josh More

by Perk 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Andrea Bridwell , Susanne Sellers

Oct 30, 2017

Mercedes-Benz of Baton Rouge responded

Thank you so much for choosing us for your service needs. If you have any issues or if the issue is not resolved for any reason please let us know. We want to make sure you are safe on the road and satisfied with your service. Have a nice day!

October 27, 2017

Dealership Rating
Employee Rating

Excellent Upon arrival staff members were very nice,stopped what he was doing took me to the person i needed to see.Mr.Josh was very helpful well manner More

by Follins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 30, 2017

Mercedes-Benz of Baton Rouge responded

We're glad our staff was attentive and friendly when assisting you. Thank you for choosing MBOBR!

October 25, 2017

Dealership Rating
Employee Rating

From fair to poor Personal have the poorest lack of returning phone calls I mean it only takes five minutes to return an phone call, not all day no matter how busy you More

by Rolow27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Allen Misher , Ron Escoe

Oct 27, 2017

Mercedes-Benz of Baton Rouge responded

We are so sorry for the inconvenience. We understand communication is important and we're very sorry your advisor did not provide you with the service you deserve. Please contact our service manager, Dan Davenport directly at 225-490-3127. We'd love to improve based on your feedback and would like to speak with you to further resolve. Please reach out to us and have a nice weekend!

October 18, 2017

Dealership Rating
Employee Rating

Safety recall Treated with respect by each person l Interacted with. Room very comfortable. When my sister took her Lexus in they Washed her car so I expected More

by Doris1945
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brice Gray , Cory Anthony

Oct 27, 2017

Mercedes-Benz of Baton Rouge responded

Thank you so much for choosing MBOBR and thank you for taking the time to leave us a review!

September 17, 2017

Dealership Rating
Employee Rating

Courteous, pleasant, and professional Suzanne apologized for NOT receiving me, said they assigned you to Josh, that's why I didn't have you on my list, told her just need someone to help, More

by Pistolpacking123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Suzanne

Oct 09, 2017

Mercedes-Benz of Baton Rouge responded

Thank you for taking the time to leave us a positive review and thank you for choosing MBOBR!

September 16, 2017

Dealership Rating
Employee Rating

Always Take Care of Me The service dept at MBOBR is the reason why I am loyal to the brand. They always take such good care of me and my vehicles. Would recommend anyone to More

by MAD0125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dan Davenport, Jessica Guice

Oct 05, 2017

Mercedes-Benz of Baton Rouge responded

Thank you so much for taking the time to review your experience with us. We're thrilled to have you as a customer and thank you for choosing MBOBR!

September 14, 2017

Dealership Rating
Employee Rating

Exceptional Service Quality service provide on time and beyond expectation. The extra effort put forth was well noted. Attention to detail is something that I look for More

by pbasnight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 29, 2017

Mercedes-Benz of Baton Rouge responded

Thank you for leaving us a positive review! We're glad to know that Josh provided you with a "Best or nothing" customer experience. As always, thank you for choosing MBOBR.

August 09, 2017

Dealership Rating
Employee Rating

Service to my car My experience at the dealership was very pleasant. Everyone was very professional and knowledgeable about their responsibilities. Kudos to Josh March More

by Perk 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tim Ward, Suzanne Sellers

Aug 14, 2017

Mercedes-Benz of Baton Rouge responded

We're so happy to know you feel at home here. Thank you so much for taking the time to leave us some feedback and as always, thank you for choosing MBOBR!

July 25, 2017

Dealership Rating
Employee Rating

Great Was greeted by Josh upon arrival. Very friendly. When leaving was approached by a salesman offering me to grab a bite before leaving. Thought that More

by Mxer509mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 07, 2017

Mercedes-Benz of Baton Rouge responded

Thank you for taking the time to leave us a positive review! We're happy to know your service experience with Josh was pleasant. Thank you for choosing MBOBR!

July 08, 2017

Dealership Rating
Employee Rating

Excellent This is why i will be looking with you all to buy a Mercedes for my daughter in the coming weeks She's graduating from college real soon ! More

by My benz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 12, 2017

Mercedes-Benz of Baton Rouge responded

Thank you so much! We greatly appreciate your business. Congratulations on your daughter graduating from college soon, what an accomplishment! As always, thank you for choosing MBOBR!

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