Josh Lentsch | Page 2

Very courteous and friendly staff. Josh L. Even sent me my tire size so I was able to shop pre Black Friday tire sales. my tire size so I was able to shop pre Black Friday tire sales. More

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Frank Urbine at Alloy Wheel did an excellent job of repairing my wheel. Josh Lentsch was instrumental in coordinating the effort. Thanks for the hard work! repairing my wheel. Josh Lentsch was instrumental in coordinating the effort. Thanks for the hard work! More

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I know this is the outlier review here, but please read. I'm sure for most cases the parts department is great, however, if you require a special order part from Germany they are less than acceptable. With I'm sure for most cases the parts department is great, however, if you require a special order part from Germany they are less than acceptable. With an original time estimate of 17 days, that was then extended by 10 days, and further by 7 more days! And guess what? The part still did not show up. Now on the third extension of an unknown time, it was time to ask another dealership (Prestige audi in lakewood) what they would expect for shipping time on the needed part. After only a couple minutes the parts person had an estimate of 3-5 weeks. So the problem here is not that its taking a long time, if they had quoted that in the beginning this review would likely be 4 or 5 stars. However to make matters worse when I asked the parts manager if he would be willing to give a discount on the purchase of an accessory to compensate for this, he had the gall to offer it at the same price it is listed on the website while acting as if this was a big discount for my trouble. Terrible customer service for a premium brand experience. Update!! After getting my car back finally. This is even more bad news, upon being told my car was finally ready to be picked up a month and a half after dropping it off, I get to the dealership only for them to tell me they forgot to program the key and I'd have to wait a half hour! They also didn't even reset the service light because "I didn't get my oil changed by them and it's a $50 fee". After the terrible service and complete disregard for Audi customers the fact they would not be apologizing endlessly and refunding the key programming charge and diagnostic (still pay for the actual key of course), as well as happily fix the light to make up for what Is worse service than my fiancé receives from a Kia dealership on a car 10 years older than mine is a disgrace to the audi brand as a whole. Go somewhere else. More

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