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Joseph Mnassa
Joseph Mnassa at Greenway Kia East
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Joseph Mnassa | Page 2

GM

Greenway Kia East

8701 East Colonial Dr
Orlando, FL 32817

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4.2
152 Reviews
4.2

152 Reviews

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152 Reviews of Joseph Mnassa

January 31, 2024

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Employee Rating

The service center fit me in and repaired the car in 6 hours. Thank you More

by gdhjr
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio , Matt and Carlos

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Feb 01, 2024

Greenway Kia East responded

Thank you for the review! We hope to see you back again at Greenway Kia East. Safe travels!

January 26, 2024

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Professional, friendly, knowledgeable but no pressure. Went in to take care of recall but ended up buying the exact car I wanted which was in stock and on the lot. More

by Cheshirect
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio , Jovan

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Jan 26, 2024

Greenway Kia East responded

We're glad to know you had a great experience at Greenway Kia East and found the car you wanted! We always aim for professionalism, friendliness, and knowledge without pressure. Thanks for your review and enjoy your new ride!

January 21, 2024

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My service experience with your service department was very professional, courteous & informative about what service is best available More

by C.WRIGHT
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Recommend Dealer
Yes
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Jan 22, 2024

Greenway Kia East responded

We're delighted to know that you had a professional and informative experience with our service department at Greenway Kia East. Thank you for your kind words, we are here for anything else you may need down the road!

January 21, 2024

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Everyone was helpful and knowledgeable. The car I wanted was found on the internet and was there. No misleading advertisement. Professional! More

by Cheshirect
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Trade-in Experience
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Recommend Dealer
Yes
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Jan 22, 2024

Greenway Kia East responded

We're glad to know you found our team at Greenway Kia East helpful and knowledgeable. It's great that we had the car you were looking for! Thanks for your positive feedback about our professionalism - it means a lot to us.

January 19, 2024

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First visit for service. Asked for tire rotation with oil change. Not done. Tire pressure should be 35PSI and tires had 38-39PSI. Steering wheel was sticky. Sales force pres More

by somichy
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Workmanship
Service Time
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Recommend Dealer
No
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Jan 22, 2024

Greenway Kia East responded

I'm sorry to read about your recent service visit. It's important that all requested services are completed properly and I apologize if this was not the case. We also never want our customers to feel pressured in any way, so your feedback is concerning. Please reach out directly so we can address these issues further and work towards a resolution together. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

January 19, 2024

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Barbara and Simon were awesome would refer friends and family, thanks for everything I appreciate it! More

by lphillips530
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Recommend Dealer
Yes
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Jan 19, 2024

Greenway Kia East responded

We're glad to know Barbara and Simon provided you with an awesome experience at Greenway Kia East! We appreciate your referrals. Safe travels!

January 19, 2024

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They provided an excellent service. We are definitely going to return for future services. We enjoyed visiting this location. More

by Sejfo
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Rodriguez

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Jan 19, 2024

Greenway Kia East responded

We're delighted to know you enjoyed your visit and the service provided at Greenway Kia East! We look forward to seeing you again for future services. Safe travels until then!

January 18, 2024

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Once i arrived i had to argue with check it . I thought customer first not there. More

by GOLFSTAR007
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Workmanship
Service Time
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Recommend Dealer
No
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Jan 19, 2024

Greenway Kia East responded

I am sorry to hear you had an upsetting experience. Customer service is our priority, and this does not sound like we've left that impression. I would like to address what went wrong and see how I can help. Please reach out to me directly when you have a moment. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

January 18, 2024

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The service is good, it meets what they offer, they do a good job. The staff that greets you at the entrance door is very friendly. More

by tullious
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Service Time
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Recommend Dealer
Yes
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Jan 18, 2024

Greenway Kia East responded

We're delighted to know you had a positive experience with our team at Greenway Kia East! We strive for friendly service and are glad we hit the mark. Thanks for your review!

January 18, 2024

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Employee Rating

Car was given too me without 1/4of oil plus other things not done.Stole 10;000 down payment More

by adelgado117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Chris Rodriguez , Look it up

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Jan 19, 2024

Greenway Kia East responded

This review is very concerning to receive. We have much higher standards for our customers than this, and I sincerely apologize for the lack of oil among other complications. I would like to learn more and see how I can assist you. Would you please reach out to me so I can best address this? Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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