Jose Sanchez

Martin Chevrolet responded

Kirk, We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! Feel free to reach out to us if you need anything. - Martin Chevrolet

Martin Chevrolet responded

Tim, We'll always go the extra mile to make sure you have a stress-free experience and we're right here whenever you need any help or when you're ready to find your next car. Your business means the world to us, and we can't wait to see you again! - Martin Chevrolet

Martin Chevrolet responded

We regret to hear that your recent experience with your vehicle and our service has not met your expectations. We would like to address the concerns you've raised to help clarify the situation. Upon the first instance when your vehicle had an issue with a gasket that had rolled, our team addressed and rectified the matter promptly and without any charge to you, ensuring that everything was functioning as it should. Subsequently, when you revisited our service center with a new concern, our technician conducted a thorough inspection and identified a separate issue that was unrelated to the previous gasket problem. We communicated the details of this new issue to you and provided our professional recommendation for repair. However, we understand that you requested Martin Chevrolet to cover the cost of the new repairs, suggesting that it was related to the initial service. We take pride in our integrity and the quality of our work, and we aim to provide accurate information to our customers. As such, it was explained that the new issue was distinct and separate from the previous one and, thus, could not be covered under the same terms. We would like to emphasize that while we empathize with your frustration and are keen to find a solution that is satisfactory, our business does not accept threats or attempts to coerce us into providing services. We believe in resolving matters through respectful dialogue and fair practice, not bullying or blackmailing as you clearly stated you would do to get your way in our meeting with you. Our commitment to our customers is to serve with honesty and excellence, and we extend our ongoing support to resolve this issue in a manner that is equitable for both parties involved. If you wish to discuss this further or explore the options available to you, please feel free to contact us directly at our service department. We value your patronage and hope to reach a positive outcome. - Martin Chevrolet

Martin Chevrolet responded

Tim, We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

Martin Chevrolet responded

Jun, Thanks for letting us help you out! We appreciate your business and hope to see you again next time you are in need of service or a new vehicle! - Martin Chevrolet

Martin Chevrolet responded

Congratulations on your new vehicle! We welcome you to the family. We strive for customer experiences like this, and could not be more pleased. I will make sure that Mike and Jose know how pleased you are with their service. Once again, welcome to the family and we sincerely hope you enjoy every mile in your new vehicle. - Martin Chevrolet

Martin Chevrolet responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Martin Chevrolet

Martin Chevrolet responded

Melanie, We want all our clients to have a comfortable and stress-free experience with us! Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! - Martin Chevrolet

Martin Chevrolet responded

We love hearing that you had a great experience and that you feel like family! We really appreciate your comments and your generous 5 star rating. Take care! - Martin Chevrolet

Martin Chevrolet responded

Thank you for taking the time to write about your experience. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet