Jose Gutierrez

Everyone we met at Rusnak was friendly, professional and knowledgeable, especially Regina Smith, our sales person. knowledgeable, especially Regina Smith, our sales person. More

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Very friendly with the good service that I always expect to get when I come to Pasadena Volvo.Help are always around when you need it. to get when I come to Pasadena Volvo.Help are always around when you need it. More

by hongtongsak Verified Customer Verified Customer

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Excellent service and great feedback from the crew, especially Na'eem Adams. They even made arrangements to drop off our car at our house when it was finished. Something as small, yet thoughtful as t especially Na'eem Adams. They even made arrangements to drop off our car at our house when it was finished. Something as small, yet thoughtful as that made our life less stressful that day. Thanks! More

by W_GREG_RAMIREZ Verified Customer Verified Customer

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I can't say enough about the exceptional care and service that Rusnak Volvo delivers. Hands down, they're best in class! I drive 30 miles from Santa Monica to have my car serviced because after a few bad that Rusnak Volvo delivers. Hands down, they're best in class! I drive 30 miles from Santa Monica to have my car serviced because after a few bad experiences with other dealers, I don't trust any other dealership with my 2019 XC90 T6. Rusnak's service team is professional, knowledgeable, helpful and very nice. And it's obvious they enjoy what they do which translates into an exceptional customer experience. Specifically, I want to give a shout out to the Service Manager, José Guittiérez and Service Adviser, Roman Garcia for always going the extra mile to ensure customers have a sublime experience during each visit. Unquestionably, José and Roman's commitment to service excellence is exemplary of the customer-centric Volvo brand. Please extend a personal thank you from me to these two amazing gentleman who make my Volvo life easier! Carla R. More

by Carla 619 Verified Customer Verified Customer

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The team at Rusnak Volvo in Pasadena is top notch. Professional, efficient and pleasant, the get the work done in a reasonable amoount of time. Professional, efficient and pleasant, the get the work done in a reasonable amoount of time. More

by Mark Verified Customer Verified Customer

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Service took me two hours earlier than my appt, were very helpful, kind and informative. While I waited for my car to be ready, I walked down the street and ate lunch at an amazing Korean BBQ place. The wh helpful, kind and informative. While I waited for my car to be ready, I walked down the street and ate lunch at an amazing Korean BBQ place. The whole feel of the dealership is more like family than a large corporate business. At the end of my visit, the very sweet receptionist took me to my car and walked me through some on-screen features in my XC60, including Car Play and other things I was unfamiliar with. Just an overall excellent experience with Rusnak Volvo in Pasadena. I will use them for all of my Volvo car needs from now on. Sean More

by DAVITTLAW Verified Customer Verified Customer

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Very professional and patient, the new sales person, Jamie, she is knowledgeable and friendly, I think she is the one that make me wanted to get my first Volvo, she is very detailed. Jamie, she is knowledgeable and friendly, I think she is the one that make me wanted to get my first Volvo, she is very detailed. More

by ANCHILC Verified Customer Verified Customer

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Perfect in every way! You have a amazing customer-centric staff that really goes out of there way to make the Volvo Service experience a pleasant one. Thank you all!!! staff that really goes out of there way to make the Volvo Service experience a pleasant one. Thank you all!!! More

by monstro808 Verified Customer Verified Customer

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Roman was very helpful with filing the tire replacement claim. A loaner, not a rental, would have been ideal. The rental process adds an unnecessary amount of extra steps for the customer, which takes away claim. A loaner, not a rental, would have been ideal. The rental process adds an unnecessary amount of extra steps for the customer, which takes away from the dealership experience and is reflected in the dealership’s customer service ratings. Also my tire pressure light came back on even with the new tire installed, which does not give the confidence of a job well done at the moment. More

by 2018XC60T6FL Verified Customer Verified Customer

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I brought our car in for a factory recall. The service was supposed to take 2 hours and was completed in about 1.30 min . Customer service was excellent like always with as little as possible touch point was supposed to take 2 hours and was completed in about 1.30 min . Customer service was excellent like always with as little as possible touch points. More

by HOLZINGER4 Verified Customer Verified Customer

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