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Jorge Rojas
Jorge Rojas at Jaguar Land Rover Santa Monica
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Jorge Rojas

Service Advisor

Jaguar Land Rover Santa Monica

3020 Santa Monica Blvd
Santa Monica, CA 90404

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4.7
62 Reviews
4.7

62 Reviews

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62 Reviews of Jorge Rojas

April 27, 2024

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Employee Rating

The service was poor, due to the lack of communication. No one ever return my calls or answered my questions I had to just drive up there to finally get answers. More

by sydneydenise2013
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Recommend Dealer
No
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May 07, 2024

Jaguar Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

April 21, 2024

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Employee Rating

Very helpful and professional. Advisor went out of his way to assist me with a broken mirror the dealership didn’t stock. More

by MITCHELLSCOHEN
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Recommend Dealer
Yes

Other Employees Tagged: John Bevardos

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May 07, 2024

Jaguar Land Rover Santa Monica responded

We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Jaguar Land Rover of Santa Monica Service

March 31, 2024

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Excellent customer service. Professionally staffed, they pay attention to every detail and ensure customer satisfaction. More

by EARL
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Marie Reed

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Apr 01, 2024

Jaguar Land Rover Santa Monica responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience at Jaguar Land Rover Santa Monica. It was a pleasure serving you, and we look forward to welcoming you back for all your future automotive needs!

March 17, 2024

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No longer a long wait to schedule your appointment for service. Jorge, took care of the problem and provided me with a loaner. More

by dannywla
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Recommend Dealer
Yes
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Apr 01, 2024

Jaguar Land Rover Santa Monica responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience at Jaguar Land Rover Santa Monica. It was a pleasure serving you, and we look forward to welcoming you back for all your future automotive needs!

March 04, 2024

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They took care of my broken part on the first visit. I don't have 15 words to say. More

by jrcohen
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Recommend Dealer
Yes
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Apr 01, 2024

Jaguar Land Rover Santa Monica responded

Thank you for taking the time to share your feedback! We're delighted to hear that you had a great experience with us at Jaguar Land Rover Santa Monica.

February 26, 2024

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Best service by Jorge prompt and honest communication was great car was ready and he confirmed that everything was done More

by susanpark_99
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armando Saenz Jr

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Feb 27, 2024

Jaguar Land Rover Santa Monica responded

Hi Susan, thank you so much for taking the time to give us feedback! We are pleased to hear that you had a smooth servicing experience with us! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

February 16, 2024

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It is so nice to work with Jorge. He always on time and very helpful with all my questions and getting my car to me asap. More

by shannonpeterson1
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Workmanship
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Recommend Dealer
Yes
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Feb 16, 2024

Jaguar Land Rover Santa Monica responded

Hi Shannon, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience with us! I will be passing the kind words along to Jorge Rojas. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

February 12, 2024

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The staff was very attentive. The service was excellent but the cost was a bit pricey. More

by Cgonzalez90301
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Recommend Dealer
Yes
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Feb 16, 2024

Jaguar Land Rover Santa Monica responded

Hi, thank you for giving us feedback! We are pleased to hear that you had a smooth servicing experience! Looking forward to servicing you again in the future! I will be passing the kind words along to Jorge Rojas! Best Regards, Jaguar Land Rover Santa Monica Service Center.

January 28, 2024

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Employee Rating

Very pleasant experience at their Service Department! Jorge Rojas was extremely understanding and was thorough with what needed to be performed. He was nice enough to even provide me with a loaner vehi More

by David007kim
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Feb 07, 2024

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great service experience with us. I will be passing the kind words along to Jorge. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

January 15, 2024

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Employee Rating

Great service, professional support, flexible loaner policy and fair pricing with honest vehicle assessments on work requirements! More

by HENRYB314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Feb 07, 2024

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great service experience with us! I will be passing the kind words along to Jorge. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

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