Jorge Lopez-Torrero
Jorge Lopez-Torrero at Mark Mazda
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Jorge Lopez-Torrero

Service Advisor

Mark Mazda

6910 E McDowell Rd
Scottsdale, AZ 85257

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4 Reviews

Dealership Experience

3 yrs, 6 mos

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4 Reviews

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4 Reviews of Jorge Lopez-Torrero

May 08, 2024

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Employee Rating

BIG SHOUT OUT TOO JOSHUA PINNEGAR AT MARK MAZDA SCOTTSDALE WHO WENT ABOVE AND BEYOND TO GET ME MY MAZDA CAR!!! I WAS SOOO PLEASED WITH HIS DEDICATION, HARD WORK, DEVOTION, PROFESSIONALISM AND OUT S More

by Jenice Fernandez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 08, 2024

Mark Mazda responded

Thank you so much, Jenice! We're glad to hear the Mark Mazda Scottsdale team made this a five-star experience for you! We look forward to assisting you again!

May 08, 2024

Jenice Fernandez responded

BIG SHOUT OUT TO JOSHUA PINNEGAR FOR GOING ABOVE AND BEYOND TO FIND THE RIGHT VEHICLE FOR ME!!! I WOULD HIGHLY RECOMMEND ANYONE WHO IS LOOKING FOR A VEHICLE SEE JOSHUA PINNEGAR AND TEAM AT MARK MAZDA SCOTTSDALE BEFORE YOU LOOK ANY WHERE ELSE!!!

May 08, 2024

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Employee Rating

BIG SHOUT OUT JOSHUA PINNEGAR FOR GOING ABOVE & BEYOND FOR ME AT MARK MAZDA SCOTTSDALE!!! More

by Jenice Fernandez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 08, 2024

Mark Mazda responded

Jenice, we are grateful for your review. Thank you from all of us at Mark Mazda Scottsdale!

April 25, 2022

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Employee Rating

I'm pretty sure the service was done correctly, but when I was notified that the car was ready, the price for the service was 5$ more than the coupon price that brought me in. The service writer fixed it by More

by Harold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 25, 2022

Mark Mazda responded

Thank you for the feedback Harold. We do appreciate you taking the time to convey any setbacks in a five star experience. The merchant we utilize for credit card, Apple pay, and debit card transactions does charge a 3 percent surcharge on any credit card transaction. We do have this published through out the dealership to best avoid any confusion at the cashier. This is a separate charge from anything in the dealership as it comes from our merchant provider, our coupons currently offered through service can range as high as 25 percent off depending on the services performed. I hope this clears up any confusion or alleviate any concerns going forward. Thank you, Erich Bloodworth Service Manager

Apr 25, 2022

Harold responded

Thanks for your response but it doesn't really help. My point is that you should inform a potential customer prior to them coming to your dealership, not once they have already arrived and you have their car. And I was in your showroom for at least an hour, wandering around a little, and never saw any notice about the surcharge. Also, most businesses pay a fee to any credit card service organization and don't add it to a purchase at the cashier. They just build it into their price. In fact, I have never had an experience like this one in all my years of commerce. Needless to say, I won't be back to your dealership. There are other Mazda dealers in town. I only came to you because of the coupon you sent. My family is very Mazda loyal. My wife and daughter have owned or currently own seven Mazda cars since 1986. I can't imagine buying our next one from you.

April 22, 2022

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Employee Rating

JuanCarlos Garcia was our sales person who didn't put any pressure on us, answered all of our questions, was courteous and polite. Also think the dealership give us a good deal with a used car. More

by Jsuper1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Veliz , Alan Lopez, Juan Carlos Garcia

Apr 22, 2022

Mark Mazda responded

Congratulations and thank you very much for the kind review

Apr 22, 2022

Jsuper1 responded

Wasn't expecting to find a decent used car but happy with what i purchased. The sales experience was great. JuanCarlos was cool. No pressure, answered questions, worked fast. Happy with purchase. Appreciate how quickly finance worked once we got in the office. Only downside was not able to drive off the lot the day we bought but understand the car was just very recently traded in. 2nd used car purchase from dealership. Jorge was great in the service department.

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