Jonathan Jeffries | Page 4

Good Experience I've found my experience at South Oak to be a positive one on all level. I would go back and send others. Besides the guys in the service department I've found my experience at South Oak to be a positive one on all level. I would go back and send others. Besides the guys in the service department, I've had the pleasure of dealing with two amazing salesmen (Keith Butler and Ezra Isreal). Both were very attentive and accomdating. The place to go if you are in the market for a new car. More

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Ridiculous Service and Prices The unfriendly service manager wanted to charge me $125 dollars to do a job that he fully admitted would only take 10 minutes. This is why I do not de The unfriendly service manager wanted to charge me $125 dollars to do a job that he fully admitted would only take 10 minutes. This is why I do not deal with this dealership. Just to be sure, I called two other dealerships to see what they would charge and both said $49. I will continue to take my truck to Taylor in Kankakee or Bettenhausen in Orland Park. More

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What a nightmare. We bought a used Dodge Caravan from this dealership in late May. By August 1, I thought something was wrong with the brakes. My husband brought it in and they diagnosed it as a master c this dealership in late May. By August 1, I thought something was wrong with the brakes. My husband brought it in and they diagnosed it as a master cylinder issue. $650 later, and we were told the problem was fixed. And it was. For about a month. At the beginning of September the brakes went out again. We brought it back to the dealership, given a rental, and were told that it was a faulty master cylinder. They replaced it, free of charge. Said the problem was fixed. NOPE. ONE WEEK LATER the brakes went out again. This time, we were told it was something with an ABS seal causing the master cylinder to malfunction. They fixed it, again, free of charge. And said the problem was fixed. Unfortunately for us, the problem was NOT fixed. Just this past Tuesday, driving home from Chicago, the brakes started failing AGAIN. We went directly to the dealer and they gave us a rental and said they'd look at it. Now, they diagnosed a problem of a faulty hydraulic control unit. We were originally quoted a price of $800 to fix it, before my husband argued them down to it being replaced for free. FOUR times we have brought our van in over the span of 2 months. For the same issue. FOUR times, we have been without our own personal vehicle. And this time, while waiting for our car to be fixed, we were asked to bring back the van they gave us as a loaner the other day because they needed to sell it. More inconvenience for my family, and now we are put into a smaller car while we wait for our van to possibly be fixed. I do not have any faith in this service department and I am terified to drive the van again when it comes back. We have been very fortunate so far as to not have been involved with any accidents with the unsafe vehicle this dealership sold us. Update: Some employees at the dealership have been very helpful in trying to rectify this situation. (Tim in Service and Johnathan have been very helpful at least) Or so we thought. Our salesman called, and wanted to know what he could do to help, etc. He made the suggestion of trading the van in for something else. At first, this sounded like a great idea to us, we could get out of this vehicle that we are afraid to take our family anywhere in, and we started to shop around for a different vehicle. We had assumed, that they would be giving us what we paid for it (4 months ago) in a trade. Oh how we were wrong. It came out that the used car sales manager was only willing to give us HALF of what we paid for our van. Instead of trying to help us, or "restore our faith in the dealership", he apparently saw it as a good time to try to make some more money off of us. How incredibly insulting. Our time, frustration, and inconvenience means nothing to these people. We will never buy another car from this dealership. More

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