Jonathan Benitez
Jonathan Benitez at Regal Kia Lakeland
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Jonathan Benitez | Page 54

Assistant Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.6
543 Reviews
4.6

543 Reviews

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543 Reviews of Jonathan Benitez

November 02, 2020

Dealership Rating
Employee Rating

I thought the price was too high. Every time I go there all the settings are changed in my car I don’t understand this More

by AAAGOLF
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 04, 2020

Regal Kia Lakeland responded

We are cheaper than your typical oil change place, but always have coupons on our website to help! Please tell your service advisor about the settings next time so he can get to the bottom of it! They should never change any settings in your vehicle !

October 31, 2020

Dealership Rating
Employee Rating

Sat 10/31/2020. Needed a Starter Replaced for a 2015 Kia Soul. I was told Starter was not in stock. I had to leave car at dealership. Car will not be ready til Tues 11/03/2020. I ask for a loaner vehicle. T More

by SELENA928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 04, 2020

Regal Kia Lakeland responded

We apologize for the inconvenience, due to COVID there are many parts that were on back order and not in stock- unfortunately it has caused the demand in loaners to go up as well. We are trying to accommodate everyone and sincerely apologize for the inconvenience.

Nov 04, 2020

SELENA928 responded

It is now Wednesday 11/04/2020. Car was to be ready yesterday 11/03. I received a call from Kia dealership this am 8:30 am and was told starter was being delivered this am and car would be ready this am. It is now 7:05 pm Wednesday evening and no car and no call from Regal Kia on status of repair and when car might be ready. Tomorrow will be 6 days on waiting for a starter to be put in on my basic 2015 Kia Soul.

October 30, 2020

Dealership Rating
Employee Rating

Quick appointment. Oil wash changed and car was washed. Done in a timely manner. I am not sure what else to say...good visit at dealership More

by DEEDEENW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelsey Johnson, Jorge Benitez , Tony Catania, Mario Medina, Jeff Soloj

Dec 22, 2020

Regal Kia Lakeland responded

Thank you!! See you next time

October 30, 2020

Dealership Rating
Employee Rating

I have had two experiences with the Regal KIA Service Department and both have been pleasant. THE first was to have a jack and spare tire kit installed, the second, to have a new tire and an oil change. More

by johnniedenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelsey Johnson

Dec 22, 2020

Regal Kia Lakeland responded

Thank you

October 23, 2020

Dealership Rating
Employee Rating

The recent service I received was great and was toped only by the courtesy and friendliness of the staff. I will continue to let Regal service my vehicle. More

by lylejoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelsey Johnson, Jorge Benitez , Mario Medina, Jeff Soloj

Dec 22, 2020

Regal Kia Lakeland responded

Thank you!

October 16, 2020

Dealership Rating
Employee Rating

Your service advisor do not know what they are doing neither your mechanic service is the worst I have ever experienced in my life .they do not have costumes service stills not what so ever More

by SLORENZO1107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nicholas Gelpi , Matt

Oct 19, 2020

Regal Kia Lakeland responded

Could you please provide your 1st and last name or telephone number so we can access your service records? Or you can Contact Alaina Southern, Customer Service Manager at 863-333-4633

October 14, 2020

Dealership Rating
Employee Rating

Jonathan very responsive, frequent check ins. Service went as planned and timeframe was as Mario indicated. All wore masks and followed cdc guidelines. Was a great experience. More

by jsyrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelsey Johnson , Mario Medina

October 09, 2020

Dealership Rating
Employee Rating

Stan da man and Sam were great to deal with.Even though Stan da man and Sam were great to deal with. Even though I only came in for an oil change on my 2016 Kia Soul...i walked out with a brand new Kia Sou More

by MMCGUIGAN2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stan May, Jorge Morfa, Sam

October 05, 2020

Dealership Rating
Employee Rating

The Guy who served me was great and. I really appreciate how they treated me when I came in thank you very much for everything More

by williamsmark1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelsey Johnson, Jorge Benitez , Tony Catania, Mario Medina, Jeff Soloj

October 01, 2020

Dealership Rating
Employee Rating

Service is always great at the dealership. I won’t even take my car to the dealership near me. They do not do anywhere near as good of a job. More

by thubler1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Medina

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