Jon-Paul Cassidy

Flew from California to purchase a Tundra. Five days later, they told me that my check had a mistake and I needed to wire the money. This ended up being a two day process where they never veri Five days later, they told me that my check had a mistake and I needed to wire the money. This ended up being a two day process where they never verified that they received my funds. Then salesman Joshua tells me he forgot to give me all the keys and he will hold them for me to come pick up after I told him I do not live in the area. I mentioned the vehicle came with no floor mats, he tells me it’s a gold certified vehicle and they come with floor mats but doesn’t address the problem. Joshua or JP was to call me up and let me know that payment was received and they failed to follow up on that as well . Joshua, Especially did not seem to care about follow up or customer satisfaction and was very unhelpful. Typical used car salesman. They only cared about the sale, not about the mistakes they made or following up. More

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Well this was dissapointing to say the least. I reached out via internet and asked for a callback and not an email. Mentioned my car accident and let them know I wanted information on their new T I reached out via internet and asked for a callback and not an email. Mentioned my car accident and let them know I wanted information on their new Tacoma's. This was Wednesday when I sent my inquiry. I got an automated response from some "sales manager" named John Paul Cassidy. Now if that wasn't automated and was actually sent by him then they clearly cannot read as I said DO NOT EMAIL ME i would like a call to discuss. I am also pre approved by 2 different banks because Dealerships never get you the best rates...or rarely. Typically they load the rates to get them more cheddar (not saying they do here) Now its friday and has been 48 hours since I submitted my request for contact and I still have not heard from them...No voicemail or missed calls. I reached out to 2 different competitors and both followed directions and called me, and within a few hours. Shame too I am in the market to buy and want to get the ball rolling asap. And with all these "great" ratings I wonder how many are legitimate based on my very small experience with them. Edit I asked the name of the person I was texting, email said john paul cassidy. refused to identify themselves. More

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Everyone was very kind and willing to help. We definitely did not feel pressured. It was not like the traditional "old school" way of dealing. It was quick and easy. I noticed some blue stain on the insid did not feel pressured. It was not like the traditional "old school" way of dealing. It was quick and easy. I noticed some blue stain on the inside of my new car and they tried to rectify the problem immediately. I was impressed with their customer service! Thank you so much for a great experience! More

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Excellent deal. Work directly with one person through out the process. They really listen to your needs and try to find the best fit for you. the process. They really listen to your needs and try to find the best fit for you. More

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Had the best experience with buying my car, extremely helpful and makes sure all of my questions were answered. I highly recommend seeing Jake Fratt letting him help you find the right car for you. helpful and makes sure all of my questions were answered. I highly recommend seeing Jake Fratt letting him help you find the right car for you. More

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2020 4runner Purchased a new 2020 4runner, this is my fourth purchase from Avondale Toyota, as always it was totally painless. Worked with both Jon Paul and Jacob, Purchased a new 2020 4runner, this is my fourth purchase from Avondale Toyota, as always it was totally painless. Worked with both Jon Paul and Jacob, both were no pressure professional and followed up after my purchase. More

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Amazing! Jake and Jon-Paul were amazing to work with. As soon as I got to the dealership, they knew that I was looking and never pressured me into buying like Jake and Jon-Paul were amazing to work with. As soon as I got to the dealership, they knew that I was looking and never pressured me into buying like other typical dealerships. They truly listen to what the customer is looking for and try their best to make sure the customer is being taken care of. They made the process so easy and stress-free that I ended up driving a Toyota Camry home. I truly 100% recommend them to anyone looking to purchase a car! More

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Easy and no pressure! This is our 3rd vehicle from this dealership and every time has been super easy and each salesman has been a joy to work with. I have sent 3 people he This is our 3rd vehicle from this dealership and every time has been super easy and each salesman has been a joy to work with. I have sent 3 people here for vehicles and they all left saying it was the best experience they’ve had buying a vehicle. I don’t think I would ever go away from a Toyota now a days and definitely never leave Avondale Toyota. Thanks!! More

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Great Experience! Jake and JP were fantastic! This by far was the easiest car buying experience I have ever had. Jake assured me that they would have no hidden fees an Jake and JP were fantastic! This by far was the easiest car buying experience I have ever had. Jake assured me that they would have no hidden fees and the deal that was told to me over the phone would be the deal I would receive and he was right. Dealing with one individual through the whole process is the only way to go. They are not paid on comission I was not pressured at all through the process and it took about 45 min for the whole process. I will be recommending them to everyone I know. More

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Jake Fratt is Awesome Working with Jake was a great and pain free experience. I appreciated his expertise. The only thing I felt bad about was that he sat with me answeri Working with Jake was a great and pain free experience. I appreciated his expertise. The only thing I felt bad about was that he sat with me answering my questions, preparing and explaining paperwork, and making sure the car was ready right through "normal" lunch hour and none of his colleagues offered to pick up lunch for him. Next time I purchase a car with Jake's assistance I will surely bring along lunch! More

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