Johnny Monell

Scam artists avoid then at all cost they sell you messed up cars they say there's nothing wrong and it's warranty but they play you hard they won't cover you I bought a car from them worse mistake of my lif up cars they say there's nothing wrong and it's warranty but they play you hard they won't cover you I bought a car from them worse mistake of my life I bought it messed up and they said it was good nothing wrong I brought it back to them to fix the issue... they supposedly fix it but never did I brought it back again with the same problem and they said warranty won't cover it because it was low on oil... no xxx you never fixed the issue now they want me to pay them over 2000 bucks to fix it f this company More

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No response back from dealership. If you want to sell vehicle , this vw you had for a long time. Please contact me If you want to sell vehicle , this vw you had for a long time. Please contact me More

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I should have paid heed to all of the prior negative reviews for this dealer. I sent 4 info regarding 1 particular Jeep and received an automated response reach time stating the car was available and reviews for this dealer. I sent 4 info regarding 1 particular Jeep and received an automated response reach time stating the car was available and that someone would call me soon. After waiting 2 days I called and was told the car was no longer available. For the next 3 weeks the car was still listed and again I requested info to see if it was still available. They answered my email,said it was still there and someone woukd call. It's now been 1 month, no one still has called and the Jeep is still listed. I would be afraid to buy anything from such unprofessional and disrespectful dealers. More

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Horrible experience, they sold a car that was trash to my friend and did not care about his problem when he tried to contact them back friend and did not care about his problem when he tried to contact them back More

Helpful 9

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Disappointment. and with a debt of 5 years. do not buy a car there they are dishonest! and with a debt of 5 years. do not buy a car there they are dishonest! More

Helpful 10

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Ok I when to this place place to buy a car. I saw the car that I was looking for had a few issues they promised to fix before closing. Closing date not fix any of the issues, car still nasty in I saw the car that I was looking for had a few issues they promised to fix before closing. Closing date not fix any of the issues, car still nasty inside, they change the front brakes with the cheaper parts they have available, need to change it again a lot of dust and noise from those "NEW BRAKES" The sales supervisor T.J. is how he likes to be call is a VERY PROFESSIONAL LIAR he will laugh in your face. He promised with a very serious face that they order the seat that was broke in the car and if anything happens I can call him anytime with any problem well at my second call to check the status he told the sales person to tell me not to call him anymore looks like he doesn't have the courage to do it by himself so I DO NOT RECOMMEND THIS PLACE AT ALL WORST DEALER I HAVE EVER BEEN IN 23 YEARS... More

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I don't recommend this place I buy 2013 ford escape from there after one week the car starts making some noise the turbo charge is broken the transmission fluid is leaking in 2 months I bring the car 4 time there after one week the car starts making some noise the turbo charge is broken the transmission fluid is leaking in 2 months I bring the car 4 times and never get fixed the place is not good don't buy cars from there More

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2 months ago I regret ever buying from them. I've been asking since I bought the car (IN NOVEMBER) to order a part for me and they still haven't. I had my oil change there recently and the perso I've been asking since I bought the car (IN NOVEMBER) to order a part for me and they still haven't. I had my oil change there recently and the person who changed my oil never screwed the splashed guard back on causing it to come almost completely off. I had to pull over on the highway and try to fix it with FISHING LINE! and then again 3-4 times, IN MY WORK CLOTHES. By the time I figured what was making a noise, I was more then half way home, which I live 35 min away. I had my husband zip tie it so It was a little safer for me. I called them immediately to talk to someone and was told someone would call me back and if I didn't hear anything to give a call on Sat, which I did. At that point I asked for the manager and was never connected. I called again, angrier and asked to speak to ANY manager, got switched to 5 different people, was told I would be connected to his voicemail, but found out he doesn't have one. I expressed how angry I was and was going to call the BBB. They said the message was going to be put his desk with my name and number, and told them if I didn't hear anything THAT DAY (6/27/22) I was contacting the BBB and he noted that on my message. NEVER GOT A CALL BACK!!!! HAD NOTHING BUT PROBLEMS FROM THEM SINCE DAY ONE, AND WAS TOLD IF I PUT MONEY DOWN, I WAS STUCK WITH THEM. TRIED TO GIVE THEM A SHOT! The seller took so long to get back to me about "having the car fixed and the right side" that He had to see if a different loan can be taken out. VERY UNPROFESSIONAL. WOULDN'T RECOMMEND TO ANYONE! More

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Worst buying experience I have ever had purchasing a car (or really, anything). Based on other reviews, we brought the car to an outside mechanic for a check prior to purchase. Brakes needed to be repaired, (or really, anything). Based on other reviews, we brought the car to an outside mechanic for a check prior to purchase. Brakes needed to be repaired, and ABWW refused to have an outside mechanic do the work. Other reviews referenced work was never done that they claimed was completed, so on the day of pickup we requested photos of the completed work as proof before driving up to the dealership. Requests were ignored or denied for over 5 hours before proof was magically sent via photos 6 hours later. My guess is that they never did the work until pushed for proof. Other issues - -Bad reputation- the federal credit union that I am a member of refused to even work with this dealership. - Extremely unprofessional staff. I was verbally abused by the "sales" person Mya in front of multiple witnesses in the office. Mya was completely unorganized, had no paperwork prepared despite telling us she had everything ready, spoke in a very unprofessional manner and was just all around sloppy about her work. - Photos on website did not show extensive body damage to vehicle- taken far away to avoid showing damage. When we went to see the vehicle in person, they pulled it in between 2 parked cars so avoid us seeing damage walking up to the car. - Extremely long wait times. We waited 2 hours just to see the car and process the deposit. Waited over 3 hours to complete sale. No one acknowledged us sitting there. - Poor attention to customers - I watched many people come in and they were ignored when they wanted information. There is more- but please take this as a warning. If I save one person the harassment and horrible experience of buying a car at this dealership it is worth it. More

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No reply about car, but after reading reviews think I’ll pass on a 90 mile ride to pick up a lemon pass on a 90 mile ride to pick up a lemon More

Helpful 5

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