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Johnnie Taylor
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Johnnie Taylor | Page 13
Service Advisor
Five Star Subaru of Grapevine
2651 William D Tate Ave
Grapevine, TX 76051
138 Reviews
138 Reviews
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138 Reviews of Johnnie Taylor
January 29, 2020
I always get world class customer service at 5 star. From beginning to end consistancy, First you're greeted before even exiting your vehicle. You will be directed to a service representative. Th From beginning to end consistancy, First you're greeted before even exiting your vehicle. You will be directed to a service representative. They handle the intake of your vehicle as well becoming your POC for the event. More
by Anvilhead
Helpful 
January 29, 2020
Johnnie, our Srvc Mgr, set us up with an appt & lined us up a loaner while our recall work was done. Super job. Johnnie takes very good care of us. I really enjoy coming to the dealership and working with J up a loaner while our recall work was done. Super job. Johnnie takes very good care of us. I really enjoy coming to the dealership and working with Johnnie. More
by Karol F
January 26, 2020
Thank you Johnny Taylor for seeing that my Subaru received the best service even though I did not have an appointment. I appreciate the royal treatment I receive when I bring my Subaru, the service i received the best service even though I did not have an appointment. I appreciate the royal treatment I receive when I bring my Subaru, the service is much better than Lubbock Subaru. When I leave your department in my Subaru I can see the pride your technicians have when they service my Subaru. Thank you for the great work!!! More
by LILESTELITA
Other Employees Tagged: Bill Klozik
January 14, 2020
The service department is awesome. The service manager Marcus is honest and extremely helpful. I trust the entire service and parts departments. Great advice. I would not go to any other dealer for servic Marcus is honest and extremely helpful. I trust the entire service and parts departments. Great advice. I would not go to any other dealer for service. A+++ I even go to the dealership for oil changes. It is worth it. Great advice on everything from tires to aftermarket accessories. More
by Vette Owner
Other Employees Tagged: Marcus Procter , Michael Dinh, Ryen Ruybal, Brian Swarver
January 12, 2020
The service department was quick, friendly, and comfortable! I was greeted as soon as I pulled up. The waiting area was nice. The service was quick! Overall, a great experience. comfortable! I was greeted as soon as I pulled up. The waiting area was nice. The service was quick! Overall, a great experience. More
by Daneilhill
Other Employees Tagged: Marcus Procter , Michael Dinh, Ryen Ruybal, Brian Swarver
January 04, 2020
I arrived early (to avoid traffic making me late), and they took my car right in. They were done and I was driving out 45 minutes later! Courteous service personnel provided all the info I needed. Just an they took my car right in. They were done and I was driving out 45 minutes later! Courteous service personnel provided all the info I needed. Just another reason I love Subaru. Keep up the awesome customer service! More
by serenity3424
December 30, 2019
Great My first Subaru, but definitely not my last! I love my forester, love the service only wish there were more Subaru dealerships in my area. My first Subaru, but definitely not my last! I love my forester, love the service only wish there were more Subaru dealerships in my area. More
by Pappy53
December 17, 2019
Very professional service advisor, Johnny Taylor. Awesome facility. Work done promptly and correctly. I would not think of using any other dealership for my service needs. facility. Work done promptly and correctly. I would not think of using any other dealership for my service needs. More
by forkliftman61
November 25, 2019
Moderately good service with amenities aligned to the brand. Service manager is excellent and service advisor staff continues to improve. Free cokes and snacks compensate for marginally good waiting area brand. Service manager is excellent and service advisor staff continues to improve. Free cokes and snacks compensate for marginally good waiting area. More
by JuniorHS
Other Employees Tagged: Marcus Procter , Michael Dinh, Ryen Ruybal, Brian Swarver
November 13, 2019
Make Sure You Visit This Dealership Before Your Purchase! I started my Subaru Forester research in March. I visited all the Subaru dealerships in the DFW metroplex. I met Shannon in June and she showed me th I started my Subaru Forester research in March. I visited all the Subaru dealerships in the DFW metroplex. I met Shannon in June and she showed me the 2019 Forester. She was very knowledgable and patient as I took my time going through ALL the new features. I decided to wait and purchase the 2020 Forester. On November 5th I drove through the dealership parking lot at 6:45 AM and found the PERFECT vehicle (color combination). I sent an email to Shannon who was actually out of the office that day but I received a reply from Dustin indicating the vehicle was available. He gave me the price and said that Wing could show me the vehicle that evening. I met Wing that evening, we went through a thorough inspection of the vehicle and then went for a drive. At the end of the evening I was in the finance department completing the paperwork. The next day I went back to the dealership to pick up the car and meet the service department. I was pleasantly surprised to find that my TRUSTED Service Advisor for over 20 years was a part of the Five Star Subaru family. Needless to say that was the last star needed. Five Star Subaru of Grapevine - You the best staff around and know how to treat customers. More
by PamR
Other Employees Tagged: Dustin Cox, Wing Yip, Shannon Reust
