John Tarplee | Page 3

The entire Service staff has been exceptional their friendliness, Knowledge, and quality of service is second to none ! It has been such a pleasure to have work done on my vehicles there! I have the ut friendliness, Knowledge, and quality of service is second to none ! It has been such a pleasure to have work done on my vehicles there! I have the utmost confidence in leaving my truck or car there and know that I will receive only the best results with friendly courteous treatment. I would highly recommend the dealership and it's entire staff to anyone looking to make a new or used purchase and follow up with service to keep their vehicle in superb running condition and looking great ! More

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The staff at Patricks are very customer oriented. They are professional and friendly. I went for an oil change and my tire pressure light came on on the way to the dealer. They checked my tires and found are professional and friendly. I went for an oil change and my tire pressure light came on on the way to the dealer. They checked my tires and found that I needed new tires as the tread on mine was very bad. They worked with me and explained everything to me and did not pressure me to buy the tires that day. But I decided that I would get them replaced while I was there. They worked with me to get the best deal and even managed to get me a small discount. More

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Great service. I have used this dealership since day one of the purchase of my new GMC Terrin. The quote was right on, done on time, and washed!!!They bendover backwards to make your experience pleasant, an of the purchase of my new GMC Terrin. The quote was right on, done on time, and washed!!!They bendover backwards to make your experience pleasant, and stress free. With a service department like this it will make it much easier when it comes time to purchase a new truck. No need to look any further. Patrick is the one in my book and always will be... More

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I had scheduled service last Tuesday which went well (routine oil change and tire rotation). I asked Jeff (the one closest to the door), what he would buy in a year, if he wanted an SUV that Patrick off (routine oil change and tire rotation). I asked Jeff (the one closest to the door), what he would buy in a year, if he wanted an SUV that Patrick offered, because I love your service department and waiting area. He immediately recommended the GMC Terrain, which I will test drive the next time I have an appointment (and schedule an appointment later than my usual "first thing", so I can test drive). I have never thought about a car purchase a year ahead of time. I have driven a Jeep since 1995. Walking away from Jeep is not easy, but it seems that the local Jeep dealers do not have nice places to wait for service, which Patrick has. There is also much to be said for service people that I trust. After 7 years, I feel at home at Patrick. The next morning, I took a friend to the airport and when I got back up on 390, a truck immediately threw a stone on my windshield, creating a starburst. I headed straight to Patrick because I trust the guys at the desk, after 7 years of having my Jeep serviced there. When I walked in, Jeff said "What did I forget?". I said "Nothing, my windshield has just been hit by a stone.". He came right out and told me what to do (I had never had a stone hit my windshield). He told me to call my insurance company and tell them to use Genesee. Genesee was out at my house less than 24 hours later! Great advice by Jeff! He even offered space at Patrick if we needed it. We didn't need it given the good weather, but in the winter that might have been very useful. In the meantime, I was on e-mail with a local supplier of mine (who directed me to Patrick when Becker dropped Jeep, when I needed to purchase a new Jeep, because they got their Jeeps from Patrick) and we had quite an e-mail conversation. We both have had very positive "conversations" about Patrick and negative about other places we tried when Chrysler/Jeep dropped Patrick. Assuming my test drive of the Terrain goes well (which largely means that the driver's seat fits my back and the ride is not too truck-like), I will be sending a letter to you affirming this and a letter to Chrysler/Jeep telling them that they made a big mistake dropping you all. Just as an FYI - my first career was as a mechanical engineer, and I am the daughter of and cousin of automotive engineers from Detroit. I didn't go automotive, but it is in my blood. Barbara Eltinge More

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Service very friendly , call me by my first name, and helpful . I also like the food section. I always eat there while I wait for my car. Unlike some dealers there is plenty of room for customers wa helpful . I also like the food section. I always eat there while I wait for my car. Unlike some dealers there is plenty of room for customers waiting for there car. If it were not for the above reasons I would get my service at Doan's on the ridge (Doan's is very close to where I live.) More

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They always fix my car correctly the first time. They check the car over completely and give me reccomendations. They fit me in when I had an emergency situation, and completed the work on teh car that d check the car over completely and give me reccomendations. They fit me in when I had an emergency situation, and completed the work on teh car that day. The shuttle service is great - always get me to wrk on time, and pick me up when I need to be. Everyone is friendly and the waiting room is very clean and comfortable. More

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Dave understands what customer service means. He worked on the problem till it was right. I had the car in the shop twice because it would not start. He was great. Thanks on the problem till it was right. I had the car in the shop twice because it would not start. He was great. Thanks More

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I discovered a foreign object in my passenger side rear tire on a trip to Buffalo on Saturday, March 31st. I was unable to find a place the next day (Sunday)who had a tire that I needed for my car. I cal tire on a trip to Buffalo on Saturday, March 31st. I was unable to find a place the next day (Sunday)who had a tire that I needed for my car. I called Patrick Monday morning and they were able to get me in and replace the tire. I also found out that there had been a recall on my radiator surge tank and they were also able to replace that the same day. I have always been very satisfied with the service I have received from Patrick over the years and will remain a loyal customer. Paula Rowlinson More

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Customer service person was very friendly and helpful. The job was completed quickly while we waited. I went there because they sent me a free oil change coupon but also had the tires rotated while there The job was completed quickly while we waited. I went there because they sent me a free oil change coupon but also had the tires rotated while there and cost was okay on that. It is a bit of a drive from my house so may only go when I receive coupons. More

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This dealer is always fast and fair. Great service dept. with wonderful employees. They get you in,listen to your issues, ask questions and go to work resolving your problem and then you are out the door with wonderful employees. They get you in,listen to your issues, ask questions and go to work resolving your problem and then you are out the door More

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