John Rooney | Page 2

Great experience with recent service. They were very thorough in investigating the source of the screeching noise my car was making and did not complete the repair until they were certain They were very thorough in investigating the source of the screeching noise my car was making and did not complete the repair until they were certain it was the starter. I was able to have a loaner car until my car was ready. More

Helpful 0

Report | Print

Yesterday, I had a very negative experience with Scott Honda's express service. Afterwards, it took a long time and several phone calls to get in touch with a service manager, but John Rooney did finally Honda's express service. Afterwards, it took a long time and several phone calls to get in touch with a service manager, but John Rooney did finally call me back the following day. I explained the situation to him, and I asked him how we could make the situation right. I did not feel like he heard my concerns whatsoever, and in fact he became defensive and accused me of trying to get a free service, which I absolutely was not asking for. I am a 20+ year customer of Scott Honda. I have purchased 4 cars from the dealership, and have only ever had my cars dealer-serviced at Scott. People sometimes questioned why I would still have my older cars serviced at the dealership, and I would always say that I have a great relationship with Scott Honda, and that means a lot to me. Throughout our 20 year history, I have NEVER had an issue with sales or service, and this was the first time I had to speak with a manager. I was very taken aback by Mr. Rooney's inability to listen and defensive demeanor, but mostly, I feel very sad that Scott Honda does not seem to care about their relationship with me, as a customer, as much as I thought they did. I am afraid that the integrity of this dealership has changed over the years, and not for the better. More

Helpful 2

Report | Print

Even though I have to travel a fair distance I prefer to take our Odyssey to this dealership for service because I appreciate the good advice, workmanship and service that I always receive. take our Odyssey to this dealership for service because I appreciate the good advice, workmanship and service that I always receive. More

Helpful 0

Report | Print

Helpful and courteous service Taylor seemed knowledgeable in her work I would recommend this dealership in her work I would recommend this dealership More

Helpful 0

Report | Print

Fantastic, As Always! !! LOVE my Scott Honda service people! Matt was my service guide, at this appointment & he was knowledgeable, helpful, attentive & courteous. Exactly !! LOVE my Scott Honda service people! Matt was my service guide, at this appointment & he was knowledgeable, helpful, attentive & courteous. Exactly what I need, from my automotive service team. I was incredibly pleased & a very happy Forever customer, of my West Chester Scott Honda. They take customer service to its highest level & I greatly appreciate everyone there!!! More

Helpful 0

Report | Print

John Rooney helped me yesterday, and Nate today. Both were professional and empathetic regarding my shattered passenger side mirror. Both were professional and empathetic regarding my shattered passenger side mirror. More

Helpful 0

Report | Print

It’s a great experience I ever had before, staff is friendly and alway ready to help friendly and alway ready to help More

Helpful 0

Report | Print

Always great service at Scott Honda. Matt was very knowledgeable and explained everything in detail. No dealership but Scout work on our Hondas Matt was very knowledgeable and explained everything in detail. No dealership but Scout work on our Hondas More

Helpful 0

Report | Print

They did an awesome job with my car and had it done earlier then except. Crystal is an awesome advisor she did a great job communicating with me and explained whatever needed to be explained. earlier then except. Crystal is an awesome advisor she did a great job communicating with me and explained whatever needed to be explained. More

Helpful 0

Report | Print

Great service center staff. Our experiences have been positive and professional. Great shuttle service too. positive and professional. Great shuttle service too. More

Helpful 0

Report | Print