John Romell | Page 12

John was great! Very friendly, professional and courteous. I flew in from out of town to get the car and was promptly picked up at the airport by a representative from the dealership. The only pr courteous. I flew in from out of town to get the car and was promptly picked up at the airport by a representative from the dealership. The only problem was on the mechanical side of things. Halfway through driving the car back home my oil light went on. I discovered the vehicle was very low on oil and did not get inspected properly. I called John and he was very quick to help rectify the issue. They reimbursmed me for the oil change and were very courteous and helpful with the whole situation. More

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Internet transaction. John Rommel was excellent-----efficient, honest, straightforward. He is one of the few car salespeople that have delivered everything that they have promised witiho excellent-----efficient, honest, straightforward. He is one of the few car salespeople that have delivered everything that they have promised witihout needing to be reminded. I have absolutely nothing but good things to say about my internet sales experience----and this was for an impossible to acquire 1 M Coupe. I will certainly contact John Rommel at Cain BMW first when I am ready to purchase my next new BMW. More

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Our purchase of a new 335i was very easy and pleasant. John was very professional, courteous and knowledgable. Would recommend John and Cain to our family and friends. The car is great and we enjoyed th John was very professional, courteous and knowledgable. Would recommend John and Cain to our family and friends. The car is great and we enjoyed the total buying experience. More

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Working with John Romell was a very positive experience when looking for a vehicle. He was very helpful, and we appreciated his patience in answering any question we had. He made sure we knew how to use when looking for a vehicle. He was very helpful, and we appreciated his patience in answering any question we had. He made sure we knew how to use the features in the vehicle on the day we picked it up. We would consider this dealership for any future vehicle purchase. More

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John was very helpful in answering all my questions. Very good first experience with Cain BMW. I highly recommend to this dealership to someone interested in a BMW. Very good first experience with Cain BMW. I highly recommend to this dealership to someone interested in a BMW. More

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John gave excellent customer service by coming in on his day off to test drive the vehicle with me. The dealership personnel were very professional and courteous. After delivering the vehicle there was a v day off to test drive the vehicle with me. The dealership personnel were very professional and courteous. After delivering the vehicle there was a vibration. When I called and told John of the issue I encountered he told me to bring it in and it would be taken care of at no cost to me. That service will bring me back to Cain in the future. More

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First off, Cain dealership lobby is empowering and the welcoming bodies make it difficult not to want a mutual, long-term relationship. Both employees exhibited professionalism and provided distinguishi welcoming bodies make it difficult not to want a mutual, long-term relationship. Both employees exhibited professionalism and provided distinguishing service. John was determined to arrange follow ups and seal the deal, as well as fulfill finicky requests that I propsed to him. Furthermore, Chris was able to excel my expectations with my financing the vehicle of choice and exhausted all options for a lower interest rate. John and Chris answered all questions without frustration or annoyance and was pleased to earn my business. Both these representatives made this "necessary evil" purchase the most exciting and yet fulfilling. I am determined that I will continue to be a client at Cain BMW for many years to come. More

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I chose Cain BMW because I have always had such a wonderful experience with this dealership in the past. (This is my third lease with Brian Cain) The team of professionals at Cain is exceptional. I wonderful experience with this dealership in the past. (This is my third lease with Brian Cain) The team of professionals at Cain is exceptional. I can honestly say, I didn't even consider looking anywhere else. I also believe it is very important to support local businesses. My sales advisor, John Romell, was very knowledgable and helpful from the moment I walked in the door, to the moment I picked up my BMW. John made sure everything was set up in the car and that I understood how everything worked. I would recommend the Cain dealership, and John Romell, to my friends and family. More

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The lease on my 2008 Toyota Solara convertible was coming up and I had been looking for a new convertible. After dealing with other car dealerships and having horrible experiences my husband and I on the sp up and I had been looking for a new convertible. After dealing with other car dealerships and having horrible experiences my husband and I on the spur of the moment decided to check out the BMW. To our surprise when we walked into the Cain BMW dealership we were met by John Rommell whom I had dealt with in the past and he had sold me two other cars at a previous dealership. We went into his office and told him what I wanted. As always John gave us a fair price and there was no hastle. He said he had to order the car and it would be four weeks. Four weeks later the car arrived and have been very happy with the car for the three weeks I have had it. I have asked John to do a few other things and he has handled them with the quality and service that you expect. Buying a car should never be an unpleasant experience and with John it was hastle free. Gail Hackett More

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