John Roberts

Very efficient dealership to work with. This was our third purchase in the past year. We will keep coming back! This was our third purchase in the past year. We will keep coming back! More

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RJ was great, unfortuately, the Finance Dept was backed up that day, we were at the dealership for over 5 hours! and we weren't financing the vehicle. Might want to think about adding more staff to the Fi up that day, we were at the dealership for over 5 hours! and we weren't financing the vehicle. Might want to think about adding more staff to the Finance Dept??? The 2019 Jeep Grand Cherokee Ltd that we bought has the most luxuary we've ever had in a Jeep this is our 3rd Jeep, the last being a 2012 Jeep Liberty Sport. We just love our new Jeep! More

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Our Sales person, RJ was fantastic, explaining all the "Bells & Whistles" on our 2019 Jeep Grand Cherokee. We also enjoyed speaking with DeSoto Auto Mall's Manager, who is also from MA. The was our 2nd p "Bells & Whistles" on our 2019 Jeep Grand Cherokee. We also enjoyed speaking with DeSoto Auto Mall's Manager, who is also from MA. The was our 2nd purchase from DeSoto Auto Mall, we purchased in 2003 a used 2000 Ford F350 dually quad cab and owned it until 2020! We recently had our Winnebago Class A motorhome serviced there due to an engine light being on. We are very pleased with the Sales, Financial and Service Staff! Thank you! We recently moved back to FL but prior to leaving, we lived right down the street from the dealership in Arcadia off Rte 31. More

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Professional and friendly staff that made my shopping experience well worth the 3 hour drive. experience well worth the 3 hour drive. More

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Bought the vehicle online, had it delivered the next day. That part went smooth as silk. After we washed the coffee splatters and vacuumed up the crumbs that the guy who drove it left for us, the vehicle was That part went smooth as silk. After we washed the coffee splatters and vacuumed up the crumbs that the guy who drove it left for us, the vehicle was as expected. Unfortunately, they've been non responsive with regards to the other stuff they said came with the vehicle, like the 1 year satellite radio and the warranty information, which I've requested information on several times now. I'd like my satellite radio, and I'd certainly like the warranty documentation. I requested the info from "JR" when he delivered the vehicle and was told that "back in his day, they did it different, but that he'd check on it". He didn't follow up. I subsequently received a "thanks for your business, please let me know if you have any questions, and please review us on Google" email. I responded with an "I'd like that information" email. I received a response from Bethany saying "JR is out today and he'll dig into it when he returns". I followed up several days later with both a phone call and an email. The car salesman "JR" called and said "oh that window sticker was just for information on the equipment; not what we were selling you". He went on to say that there was no warranty (I have the window stickers indicating otherwise) and that he had told me all this upon delivery (he apparently doesn't recall telling me how little he knew about the transaction or terms of the sale while standing in my living room). For reference my tag still hasn't arrived either, and the temp tag they issued is expired now. Wouldn't recommend, unless you want to see how stereotypes about car salespeople are made. More

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The best place to shop with the Best Salesperson John Roberts!!! Upon entering the floor, we are always greeted the a Big Hello and I usually get a big Hug 🤗 Roberts!!! Upon entering the floor, we are always greeted the a Big Hello and I usually get a big Hug 🤗 More

by sjrcash Verified Customer Verified Customer

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The service department does a great job and the staff is very organized and professional. They can get the job done quickly and have reasonable prices. very organized and professional. They can get the job done quickly and have reasonable prices. More

by amy Verified Customer Verified Customer

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JR was great and helped fix a problem with the Buick, that happened the day we picked it up. For a great salesperson, see JR. that happened the day we picked it up. For a great salesperson, see JR. More

by barbc752 Verified Customer Verified Customer

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Great customer service everyone was super friendly all I needed was an oil change and I didn’t wait long at all... I would definitely recommend to others needed was an oil change and I didn’t wait long at all... I would definitely recommend to others More

by ROANREBECCA21 Verified Customer Verified Customer

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Bought the vehicle online, had it delivered the next day. That part went smooth as silk. After we washed the coffee splatters and vacuumed up the crumbs that the guy who drove it left for us (-1 Star), the v That part went smooth as silk. After we washed the coffee splatters and vacuumed up the crumbs that the guy who drove it left for us (-1 Star), the vehicle was as expected. Unfortunately, they've been non responsive with regards to the other stuff they said came with the vehicle, like the 1 year satellite radio and the warranty information, which I've requested information on several times now. I'd like my satellite radio, and I'd certainly like the warranty documentation. I requested the info from "JR" when he delivered the vehicle and was told that "back in his day, they did it different, but that he'd check on it". He never got back to me. (-1 Star) I subsequently received a "thanks for your business, please let me know if you have any questions, and please review us on Google" email. I responded with an "I'd like that information" email. I received a response from Bethany saying "JR is out today and he'll dig into it when he returns". I followed up several days later with both a phone call and an email. No response. (-1 star) I'll update the review if they bother to make it right. EDIT: The sleazy used car salesman "JR" called and said "oh that window sticker was just for information on the equipment; not what we were selling you". CAVEAT EMPTOR More

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