John Korallus | Page 9

Went in for service (22,500), 45 minutes later car was finished. John Kouralis was very thorough in his explanation of service completed. as usual it was a good service experience. finished. John Kouralis was very thorough in his explanation of service completed. as usual it was a good service experience. More

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Service was great!! However in driving the car I found that the steering wheel needs to be turned to the left by 10*-15*. I know that is not correct. that the steering wheel needs to be turned to the left by 10*-15*. I know that is not correct. More

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Staff at Volvo of Lisle consistently do what is right for the customer in the way they treat both the customer and the vehicles they service. Fran Wence Lisle, IL the customer in the way they treat both the customer and the vehicles they service. Fran Wence Lisle, IL More

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Service department is top notch! Everytime I have my XC90 serviced, from oil changes to any repair work, the service department staff is always friendly, professional and knowledgable. Service work is done i serviced, from oil changes to any repair work, the service department staff is always friendly, professional and knowledgable. Service work is done in an expeditious manner and your in and out in a reasonable amount of time. We all hope our cars run well for us all the time, and I'm sure most of us find it less than enjoyable to take our vehicles in for repairs. With that said... I've pretty much been a Chevy guy for most of my life (I still own a Tahoe). Most (not all) of the Chevy dealerships I've worked with in the past have been sub par at best. One in particular was miserable... I'll get to that in a moment... My XC90 (purchased in 2010) is my first Volvo and so far the experiment with this has been mostly positive... enhanced by the excellent service team at Volvo of Lisle. Initially... I purchased this vehicle (used) at Dan Wolf Chevrolet in Naperville. The lady sales person was nice but not the most knowledgable individual about cars. During the test drive I noticed the vehicle "missed" under acceleration. The "stutter" wasn't severe, but was definately noticable. She couldn't feel it.... however, everything else about the vehicle I loved and she assured me that they would take care of the problem.... When I picked up the vehicle it still hesitated under acceleration. Nothing had been fixed. I pointed this out to her and she told me that "service" could not find anything wrong with the car... insinuating that I was imagining this. I fussed and fummed a bit but took it home. I drove it that way for a few days... brought it back fussed and fumed a bit more... and they sent it back to service... in fact I actually went for a drive with a "techician" and he had difficulty "detecting" the problem as well. Finally got a call from the "service manager" the next day who told me that this problem was inherent in this particular vehicles design and there was nothing they could do about it..... I fused and fummed a little stonger this time, and went to the Sales Manager who finally sent the vehicle to Volvo of Lisle. Interestingly enough they diagnosed the problem immediately. The vehicle is equiped with twin turbos... and one of the turbos was malfuctioning and needed to be replaced. After that repair was made, the vehicle ran like a top!!! The grief I endured for about a week (including two rental cars at my cost) was not what I expected from a dealership like Dan Wolf Chevolet. Most of the staff I dealt with there acted like I was imagining the problem.... especially the service department manager. Kudos to Volvo of Lisle and shame on Dan Wolf Chevrolet. If I do buy another Chevy... it won't be from Dan Wolf. I've been deaing with Volvo of Lisle now ever since and as I said... the team there is top notch! I'd recommend this dealership to anyone looking for a new or used Volvo. More

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I've been going to this dealer since 1986. I think that says it all. If I wasn't 100% satisfied, I would have gone elsewhere. that says it all. If I wasn't 100% satisfied, I would have gone elsewhere. More

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Once again, John and the service techs have done an outstanding job with my 2000 V40. It is approaching 150K, and still rides smooth, beats most cars "off the line", and rounds a corner like a sports outstanding job with my 2000 V40. It is approaching 150K, and still rides smooth, beats most cars "off the line", and rounds a corner like a sports car (it's a wagon). Purchased and serviced here, I love this car - wear and tear excepted. Abused by the kids, left out of the garage, driven by 5-6 different family members, loaded to the max - still running strong....thanks !! More

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