John Kluber

TeamC responded

This response from the dealer is not factual. I was emailed by John Kluber at Crest Cadillac at 5:28 pm on December 28, 2023, the following, “We will do the 22,326 before fees and taxes. Please give me a call at my mobile number below to discuss warranty options….”. I called and spoke to John about warranty options. We discussed how the sale would proceed the next day including Crest sending out a mobile notary and completing the wire transfer. I was asked to email my license and insurance which I did at 6:01 pm, with the following message “Attached are copies of auto insurance and driver’s license. Please let me know if you need anything further.”. This would have been the moment to mention a deposit or anything else required to secure the vehicle. Instead, this is the message I received back at 6:34 pm, “Got it and thank you... Will be in touch tomorrow morning and enjoy your evening:)“. The following statement is misleading and a fabrication, “As you acknowledged with our sales staff, you were shopping around and declined to complete the wire transfer before your friend could test drive the vehicle on 12/30“. I did tell John Kluber that I had been looking at other vehicles prior to the acceptance of my offer. We discussed on the phone that my friend would drive it just to confirm the purchase that would take place the next day. We had agreed to complete the purchase the next day. At no point was I told I needed to put down a deposit or wire the money on 12/28 to secure the vehicle. Matthew Riedi attempted to find me a similar or better vehicle. However, no vehicles were found that matched the price point or quality of the vehicle Crest agreed to sell me. When I suggested that Crest make up the price difference for a similar vehicle, I was called a “Bully” by the manager, Mike Brosin. As a result, we had to pay $2,500 more for a similar vehicle.