John Grossmann | Page 6

Excellent Customer service Excellent all a round service. I would recommend this dealership & service department to friends and family. My service adviser John Grossmann very k Excellent all a round service. I would recommend this dealership & service department to friends and family. My service adviser John Grossmann very knowledgeable and honest. More

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Happy Customer I was assisted immediately upon arrival, Mr. Grossman was knowledgeable, courteous, and accommodating, and the wait time was tolerable. Although I di I was assisted immediately upon arrival, Mr. Grossman was knowledgeable, courteous, and accommodating, and the wait time was tolerable. Although I didn't partake, I appreciate the offer of a ride to wherever you want/need to go instead of waiting in the service center. I also liked that the service center had wifi. More

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Change of filters on my TDI The operation was performed quickly and efficiently and the car received a 29 point check and everything was fine. John Grossmann in your service dep The operation was performed quickly and efficiently and the car received a 29 point check and everything was fine. John Grossmann in your service department is always a pleasure to deal with. He answers my questions with the truth and the whole truth, and without hesitation. More

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Thanks Manny Lucas This is my second lease with Platinum VW, I couldn't be any happier with the brand and this dealership. I highly recommend Manny Lucas for his knowl This is my second lease with Platinum VW, I couldn't be any happier with the brand and this dealership. I highly recommend Manny Lucas for his knowledge of the product and great people skills. He definitely gives you options and makes sure that you feel comfortable and happy with your purchase. John Grossman is your go-to man at the service department! Thanks John!! More

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Multiple Service Issue Stay away from this dealer for service on your VW. Bought my 2013 VW Passat TDI from Teddy VW, but since i live in Hicksville i was getting the oil ch Stay away from this dealer for service on your VW. Bought my 2013 VW Passat TDI from Teddy VW, but since i live in Hicksville i was getting the oil changes done from Platinum VW in Hicksville. Got an oil change done at 19560 miles. A month later sign came up to add AdBlue and i had only 1700 miles left to drive and get it taken care off. I called the service department and explained that the service was done at 19560 miles and the sign came up. I was told that i need to bring the car at the service center to get it checked as to why the sign has come up. i work 9 to 5, and they only take a appointments from 7:30 to 2 pm. i even asked then if i could drop it off at around 6 pm at the service center but i was told nobody would be there to take the car in. finally i had to take two hours off from work to get it done. Now, two months later at 25000 miles another sign has come up "Service Now". i called the service department today again and same story they told me that i have to bring my car in to get that sign reset. i called the dealership to speak to the owner of Platinum VW, since he wasn't there i requested for a call back. Someone by the Name "Josh" called back and introduced himself as the owner of the dealership. i explained him both the issues. He was way to arrogant. I requested him if i can get loaner for a day, since its his technician mistake that he did not reset the sign when the oil change was done. He answered me by saying that its not my technicians fault and by the way "Did you buy this car from us?". My answer was NO and right away he said the only thing i can do is to get you the best price on our Rental. I expressed to him that since its a mistake on your end why do i have to pay for rental. His answer to me was "Since you didn't buy the car from us, i don't have to entertain this nonsense and we can end the conversation right here". Even though they have been billing VW for those oil changes and have been getting reimbursed all along. He made it sound like as if he was Doing me a favor by doing the oil changes. What surprised me the most out this whole experience is the attitude of the Owner of this Dealership? I would strongly recommend TEDDY VW to everyone who is looking to purchase a VW. Their Sales staff is extremely accomodating. The only reason i didn't get the service done from them because they're about 23 miles away from my residence and Platinum VW is .8 Miles. But the push back i got from the Owner "Josh". i would never go back to them again. More

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Manny did an outstanding job addressing my car needs. Manny the sales person did an outstanding job addressing my car needs. This was my second purchase from Platinum and I highly recommend them and Manny Manny the sales person did an outstanding job addressing my car needs. This was my second purchase from Platinum and I highly recommend them and Manny to anyone looking for a car. The service department with John Grossmann is also AAA+++ More

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Wonderful experience Second time to this dealer. No hassles. Knowledgeable salesman dicussed different models compared to what we had. Test drove two vehicles . Everyone p Second time to this dealer. No hassles. Knowledgeable salesman dicussed different models compared to what we had. Test drove two vehicles . Everyone pleasant and informative. More

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Excellent Service and a Great Price! My name is Victoria Kotz and my husband and I purchased a VW Passat for our daughter from a terrific, efficient, very knowledgable and the most caring My name is Victoria Kotz and my husband and I purchased a VW Passat for our daughter from a terrific, efficient, very knowledgable and the most caring sales associate of yours, Darlene Ancona. Darlene went above and beyond with her professionalism and made our experience stress free and very smooth. The service was fast and actually very enjoyable and pleasant, thanks to Darlene and Jim. We also would like to acknowledge Jim, who patiently and kindly were over all of the car features with us. Jim, thank you very much! We will definitely recommend this dealership to our friends and family and will gladly return in the future. Darlene, Jim and Josh, thank you for everything , we are very happy to have dealt with all of you! More

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Excellent Service Manny reached out to me promptly after I inquired on Cars.Com about a 2014 Jetta. He was personable and available to help me. The managers were very a Manny reached out to me promptly after I inquired on Cars.Com about a 2014 Jetta. He was personable and available to help me. The managers were very accommodating while we were there, as well. We were able to agree on a great price and I could not be happier with my Jetta. After dealing with some very underhanded people at other dealerships, it was refreshing to work with someone as honest and kind as Manny. I received a very comprehensive demo upon picking up the car, which showed me even more wonderful features on my car. I would highly recommend this dealership to everyone! More

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This Is The Dealership You've Always Wanted! My sister and I will ONLY lease our new cars with Platinum Volkswagen. The owner, the manager and each and every salesperson create a family-like env My sister and I will ONLY lease our new cars with Platinum Volkswagen. The owner, the manager and each and every salesperson create a family-like environment for their customers. If you become one of their loyal customers this means that you too will feel immediately at home when you walk through the door; you will be welcomed; you will be given a wide assortment of payment options; you will leave satisfied and confident that you made the right decision; and you will always look forward to your next visit and your next VW. You will always buy VWs for the rest of your life because you will never want to leave this dealership or their service shop a few blocks away with its dependable, talented and kind VW professionals ! J. Gumo More

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