John Gongalski | Page 29

Met with Mitch a new salesman, he was friendly and not pushy I have given the rating to the dealership because their personnel that I met were all professional, personable, and you could tell that they really ha I have given the rating to the dealership because their personnel that I met were all professional, personable, and you could tell that they really had and interest in making my experience enjoyable. The communication with the dealership was easy and the negotiations were done with respect and there was no pressure. Shadric does a great job and led me through the sales process like a pro, you can tell that he really cares about the dealership. Mitch is a new salesman and did a great job and was knowledgeable about the vehicles. John had the paperwork done in a snap and I drove out with my new vehicle after getting a tour of the dealership and being introduced to the service department folks. Thanks for the Great Job! I will definitely recommend you to my friends family and returning for my next vehicle. More

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Fantastic service, painless trip. Walked up to the car I was looking for on Monday, a couple different dealers greeted me and talked about the car I was looking at. Really friendly env Walked up to the car I was looking for on Monday, a couple different dealers greeted me and talked about the car I was looking at. Really friendly environment. Got a test drive the next day and drove the car off the lot within a couple hours. More

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Best dealer experience My husband and I went in knowing the car we wanted to test drive. We called that morning and set up an appointment with Roy. When we walked in Roy a My husband and I went in knowing the car we wanted to test drive. We called that morning and set up an appointment with Roy. When we walked in Roy and his assistant Tino greeted us right at the door. Our car was not back from detail yet so they showed us around the building. Offered us a great selection of cold beverages and fresh poped popcorn. They had a kids play area and a couple video games to play which was great entertainment for our 4 year old. The place was clean, and everyone we seen was very friendly. After test driving our car we started the finance process. Roy and John made it go so smoothly and rather quickly with little effort on our part. They took the time to answer our questions and explain everything thoroughly. We will recommend everyone we know buying a car to go see Roy and John, and in the future we will choose them ourselves. I can not think of one thing I was un satisfied with. More

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Excellent all around I went in for an oil change and left with a new truck. Sean went above and beyond and never once did I feel pressure to buy. I came back the next morn I went in for an oil change and left with a new truck. Sean went above and beyond and never once did I feel pressure to buy. I came back the next morning to have my new truck simonized and he bought my kids breakfast and talked with me like we were old friends. I will definitely be back to buy my next vehicle without any hesitation, he was AMAZING. More

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Went above and beyond to get our first choice! First time buying new from a dealership and I was very impressed by how something so complex was made so simple. Our first choice vehicle was an orang First time buying new from a dealership and I was very impressed by how something so complex was made so simple. Our first choice vehicle was an orange Subaru Crosstrek and even though none were showing up in the region, AnDre' continued searching until he found the perfect fit. He and I worked together to surprise my wife who had been away for a work conference. AnDre' made our experience not only simple but a lot of fun! I know where I'll be going when I'm in the market for a new Subaru. More

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Excellent I worked with Tim Winchel and he was amazing!!! I am new in this town and helped to get the exact car I was looking for (CHR). The deal I got for my I worked with Tim Winchel and he was amazing!!! I am new in this town and helped to get the exact car I was looking for (CHR). The deal I got for my CH-R was phenomenal. He didnt try to oversell any unuseful options!!! Actually the whole team were great! definitely recommended! More

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Fantastic! Couldn't have asked for a better experience. Salesman Rob Gould knew exactly what car would be best for my needs. Thank you to Manager Charlie Knapp a Couldn't have asked for a better experience. Salesman Rob Gould knew exactly what car would be best for my needs. Thank you to Manager Charlie Knapp and John Gongalski from finance for working out the deal and financing so quickly! Great experience! More

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Fantastic and Flawless! Dennis, Mike and John are amazing! They went above and beyond to assure I received everything I wanted in the car I purchased from them. The experienc Dennis, Mike and John are amazing! They went above and beyond to assure I received everything I wanted in the car I purchased from them. The experience was professional, perfect on their part and effortless on mine. I would not go to any other dealership after the impressive service I was given there. Thanks gentlemen. It was such a pleasure to work with all of you! Just loving my new Prius! More

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Shadiest dealership I have ever dealt with DO NOT UNDER ANY CIRCUMSTANCES PURCHASE A VEHICLE FROM THIS CAR DEALERSHIP. I went to look at a 2012 Toyota 4Runner Limited and after test driving t DO NOT UNDER ANY CIRCUMSTANCES PURCHASE A VEHICLE FROM THIS CAR DEALERSHIP. I went to look at a 2012 Toyota 4Runner Limited and after test driving the vehicle I requested my salesman Dennis Vogel have the vehicles brakes inspected multiple times and continuously received a different answer to why they couldn't inspect the brakes up to and including there aren't any mechanics working today. Mind you I had already spoken with one mechanic that showed me how to use the 4 wheel drive and this was on a Saturday at roughly 11am. Dennis reassured me countless times that the dealership is a premier dealer and wouldn't have a car for sale on it's lot if it wasn't fully inspected and that there was absolutely nothing wrong with this vehicle. I decided to purchase the vehicle off of his misleading representation of the vehicle and the stellar reviews I had previously read regarding this car dealership. Upon buying my vehicle and getting home I find that there is a tail light out and the driver door lock actuator does not work (I must of missed these two issues no big deal), so I take it to my local Toyota dealership in Grand Blanc Michigan to have the door lock fixed and when I pick my vehicle up I am hit with a long list of issues with the vehicle. The brakes are at 3mil and need replaced immediately, the rotors are bad and need replaced, the cabin filter and air filter are both completely black and need replaced and the back up camera works only roughly 75% of the time. I fixed the air filters, and tail light and took the vehicle back in for an oil change only to find out that the skid plate covering the oil pan and oil filter was held in place by zip ties because all of the bolts had been broken off in the engine bay (whoops Toyotas mechanics must of missed this glaring issue with the vehicle). So I call Toyota of Muskegon and spoke to Dennis Vogel who put me through to Charlie Knapp who tells me basically there's nothing there going to do they don't see an issue with any of these products or the fact that my sales man told me it was thoroughly inspected. I informed Charlie he could either do the right thing or I would pursue alternatives to having this made right including civil court to which Charlie Knapp says "then why don't you just call our lawyers directly and don't call me again" so I gave him a few choice words and here I am. AGAIN I REPEAT DO NOT UNDER ANY CIRCUMSTANCES GIVE ANY BUSINESS TO THIS DEALERSHIP AS THEY TREAT THE CAR SALES AS A GRAVEL NO NAME LOT. Absolutely terrible customer service and relations and they do not stand behind there vehicles that are "inspected" by Certified Toyota Mechanics. Would like to add that John Gongalski the finance manager is a stand up guy and wasn't in the slightest bit shady. While Dennis Vogel seems like a nice enough guy he is certainly a grimy car salesman who misleads you into making a deal and then plays dumb and apologetic about it when something comes up. More

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Helpful Rob was very helpful finding a reliable vehicle for me and my family. It's everything I wanted and more. The team at my auto imports was very nice and Rob was very helpful finding a reliable vehicle for me and my family. It's everything I wanted and more. The team at my auto imports was very nice and respectful. I would refer my auto imports to anyone. Thank you Rob More

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