The worst Service and dealership in Minot.
They do not care about their customers and do not fix any vehicle that you bring in. Terrible service. I would not recommend buying or getting any se
They do not care about their customers and do not fix any vehicle that you bring in. Terrible service. I would not recommend buying or getting any service done at this dealership
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by Dave
Service Price Transparency
Feb 09, 2024 -
Ryan Buick GMC responded
David, thank you for sharing your experience. We share your frustration that we are unable to fix the cosmetic damage. Photos of the damage have been sent to General Motors and unfortunately, water intrusion at rock chips isn’t covered by warranty. We strive to provide exceptional service for every customer, and we truly apologize your experience has fallen short. If you’d like to discuss our efforts further, our Service Manager would be happy to speak with you.
Feb 09, 2024 -
Dave responded
This is not a water intrusion from rock chips again the dealership does not care about the customer. This is a paint adhesion problem, I was told that the first time I brought it to the dealership to get fixed. Nice try still have nothing good to say about your dealership.
Although they are located in Military Base city, this
dealership does not look out for our service members. My military son purchased a used truck from them in Sept. 2020; paid $24,000. Had work done t
dealership does not look out for our service members. My military son purchased a used truck from them in Sept. 2020; paid $24,000. Had work done to the truck and had to replace the tires at a cost of $800. He was given an over-seas assignment and had to sell the truck back to them in June 2023, less than 3 years later. They only offered him $17,000. Due to budget cuts his assignment was cancelled less than a week later, so he went to them to buy it back. They wanted $24,000. for the same truck, $7,000. less than they had just paid him. Obviously, he didn't have that kind of money since they only gave him $17,000 less than a week before. Service Members, Beware of this Dealership! Apparently, they are not grateful for your service to our country!
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by Military Mom
Jul 19, 2023 -
Ryan Buick GMC responded
Thank you for providing us with your feedback. We are proud to support our military and are disappointed that this was your experience with us. Our records show that this wasn't less than 3 days later. We had already invested money into the vehicle with reconditioning, new parts and minor repairs. This is why we cannot sell vehicles for the same price we bought as we have invested more into it. We are very grateful for our service members and are very giving to them. We provide military discounts, host events to fundraise for them, and employ many veterans and active duty service members. We're saddened that your perception is that we don't care about our military. If your son would like to further discuss his concerns with us, we welcome him to contact our sales manager at 701-852-1026.
With an appointment it shouldn’t take five hours to put
on set new tires. Other than that was ok.
on set new tires. Other than that was ok.
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by Stockcar75
Apr 12, 2023 -
Ryan Buick GMC responded
Hello, thank you for your feedback. We apologize in the delay of your service. We want to ensure there's an understanding that our appointment time is a drop-off time and not to be an indication that that's when your vehicle will be pulled into the bay and begin service. We apologize if there was a miscommunication when making your appointment. Please don't hesitate to take advantage of our courtesy shuttle or courtesy valet service. We'll pick up your vehicle from a local place and return it after your service. Thank you for your business and we look forward to working with you again.
Staff was all very helpful and professional.
My vehicle was serviced in a timely manner and was given back to me all cleaned. Loved it.
My vehicle was serviced in a timely manner and was given back to me all cleaned. Loved it.
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by Juggie5275
Service Price Transparency
Other Employees Tagged:
Service writer. Don’t know her name
Dec 28, 2022 -
Ryan Buick GMC responded
Thank you for sharing your recent visit with us. We're thrilled the team at Ryan Buick | GMC took great care of you! We appreciate your business and look forward to working with you again.
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