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John Boyer
John Boyer at Toyota of Scranton
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John Boyer

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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1 Review of John Boyer

April 30, 2024

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Bad experience with the service dept with our vehicle repairs. Took a long time wrong parts were ordered and my insurance had to pay for something that was no fault of my own when the car had a bumper t More

by JBLARSEN
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Other Employees Tagged: Doug Stahl, Richard LaRussa, Matthew Hedden

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Apr 30, 2024

Toyota of Scranton responded

JBLARSEN, We're genuinely sorry to hear about your disappointing experience with our service department. It's certainly not the level of service we aim to provide. We understand the frustration that can arise when repairs take longer than expected and when incorrect parts are ordered. We deeply apologize for any inconvenience caused and understand the frustration of having to involve your insurance. Rest assured, we take your feedback seriously and will investigate the matter to prevent such issues from recurring in the future. Please feel free to reach out to us directly so we can discuss this matter further and work to make things right. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Regards, Mary Jo Preno Vice President of Guest Experience 570.702.8776

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