John Ajluni

Nowhere near what you would expect from a representative of Mercedes-Benz.  In my experience, the Gilbert dealership severely tainted the Mercedes-Benz brand. Initial intake = D- Service = F- Sales = of Mercedes-Benz.  In my experience, the Gilbert dealership severely tainted the Mercedes-Benz brand. Initial intake = D- Service = F- Sales = F- Management = F- Overall Customer Service = F- I will not name any names because they / you know who they / you are. Front-Line workers, incompetent; Service staff, nonchalant, non-caring, void of accuracy; my Salesperson, should find another occupation; Management team, not engaged, no return calls, planting, cultivating and driving bad behaviors and overall culture.  I found the other low scores and comments to be very true, extremely true. Sage Advice: When you are spending this amount of money, go to Mercedes-Benz of Scottsdale. "Wow" they get it right.  They uphold the Mercedes-Benz Brand. Top Shelf across the board! More

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I agreed to purchase a vehicle with this dealership. We settled on a price, we signed a contract and certified funds were recieved. Ive paid for an additional inspection they required and charges to ove We settled on a price, we signed a contract and certified funds were recieved. Ive paid for an additional inspection they required and charges to overnight the check to them. They sent paperwork for me to sign that stated a delivery date of 2-28-23. I emailed the finance manager to ask if this meant I could take possession of the vehicle today, since the document states today as the delivery date. Finance manager stated non of the paperwork says delivery date and that the delivery date is the date the vehicle has been paid for. He ultimately canceling the deal with no detail of a contract breech and no clauses in the contract that show any cancelation. I would like my car that I contractually own. Dennis is one of the rudest, most disrespectful people I've ever encountered. More

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Jamie Herbranson was very knowledgeable about the care of interest for me. I was exhausted after visiting many car dealerships, and being lied to many times as they called me to the dealerships to check o of interest for me. I was exhausted after visiting many car dealerships, and being lied to many times as they called me to the dealerships to check out cars they said they had waiting for me and didn't. I'm very happy with Mercedes-Benz Gilbert. Jamie didn't steer me wrong at all, handled most of my car searching through mobile, seamless process. The finance department didn’t take forever to get my paperwork together and was pleasant to work with as well. I love the fact that the process didn’t take up my whole day. Thank you to everyone for their help in me getting the car I wanted. You're in good hands at this dealership and with Jamie! Jamie Herbranson Mercedes-Benz of Gilbert 3455 S. Gilbert Road Gilbert, AZ 85297 (480) 407-5800 (602) 561-7672 Cell jherbranson@mbgilbert.com More

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If I could give ZERO star, I would. These people have no integrity, no honesty, and no honor! I'm from out of state, the unprofessional salesperson I was dealing with was this person These people have no integrity, no honesty, and no honor! I'm from out of state, the unprofessional salesperson I was dealing with was this person named Gale Sedlak! We picked out a New GLE 350 out of their stock and agreed and worked out the details and agreed on a sale; She sent us the paperwork and the credit application to sign and so we did, then after a couple of hours, she texts and says "there are appointments to see the car today" after she received all the paperwork including Driver's license, social security number, employment status and etc. with a signed copy of the sale agreement. She then refused to answer texts and phone calls as we followed up where things stand. We had to call the dealership to get her on the phone and she then claimed that the finance department will call to complete the sale. At this point, I knew something doesn't smell right. So, I called and asked to speak with the finance department, and someone named Dennis said that they have no paperwork from the salesperson Gale in our name, he would get in touch with her and call me back right away, he never did! So, I waited till noon the next morning and texted Gale as to why I'm not getting any communication at which point she texted back the verbatim: "Hi! Yes, there is an issue. My operation manager put the GLE in our loaner fleet a few days ago. He cannot pull it out, so I have to find another one and the same price and color combo. This wasn't caught until my manger put everything into the system." I then called and asked to speak with a manager at the dealership, and I was connected to a person named Omar, as he claimed to "figure things out" and call me back. He never did. My guess is that they sold the car to someone else who offered a $1000 more for the vehicle. They also sold their integrity along with that that. Whatever the reason may be in the experience they've created for us, they proved their dishonorable business practices as they can't even adhere to minimal customer service standards and quality. The level of unprofessionalism at this place is unparalleled to anything I've ever seen before. Doing business as a middle of the road car sale lot and dragging the name of Mercedes Benz to the mud. Stay away from this unscrupulous and unprincipled entity. Take your business where you're not treated as a second-class customer, where they value your time and money, and above all have integrity and honor in doing business. More

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