Joey Bush
Joey Bush at Scranton Cadillac GMC of Vernon
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Joey Bush | Page 6

General Sales Manager

Scranton Cadillac GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.9
58 Reviews

Dealership Experience

4 yrs, 4 mos

Industry Experience

36 yrs, 5 mos

4.9

58 Reviews

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58 Reviews of Joey Bush

March 25, 2021

Dealership Rating

Loved everything about my experience except my car was given to me dirty. Other than that I would most certainly go there again. Jeff Mancuso was a great sales person. I definitely would recommend him. More

by EASLER.LARRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Mancuso

March 23, 2021

Dealership Rating

A very friendly place. Treated me well,never rushed me or made me feel uncomfortable.They worked with me in every aspect of purchasing my new car. More

by POON797
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Evan Blanchette, Rob Horton

March 19, 2021

Dealership Rating

I was very pleased overall...the process was very easy, they took care of everything. All the staff was very nice and helpful! I strongly recommend! More

by KREID0666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Carlin , Evan Blanchette

March 17, 2021

Dealership Rating

I was very happy excited about my prichest of the vehicle couldn't be more pleased about my prichest of the vehicle of my dreams More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Carlin

March 09, 2021

Dealership Rating

I wanted 1 specific feature and was promised it, signed the contrats, then things changed. What I thought was a done deal infact wasnt. I bought the vehicle anyway and have to get the feature done on my ow More

by DDAIGLE1010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: William Anastasio, David Rogers

Mar 22, 2021

Scranton Cadillac GMC of Vernon responded

I am so sorry for all the issues you encountered during the purchase of your vehicle. After speaking to your salesperson and getting up to speed, I can completely understand your frustration! While everyone did what they could to resolve the issues quickly and fairly, I won't make excuses - there were places where we simply fell short. Our inability to give you the feature you requested was certainly the biggest one. It was a case of poor internal communication on our part, and you have our sincere apologies. I see we were able to lower your monthly payment, but you will have to get the work done on your own. As for only receiving one key - although it is uncommon, not all of our vehicles have two keys available, which unfortunately was the case with the vehicle you purchased. Bill tried very hard to locate a second key, but was unable to. So in an effort to make sure you were taken care of, he made sure that you would only be charged the actual cost to the dealership, and not the regular retail cost. Thank you for leaving your feedback. We appreciate it very much when our customers take the time to leave their honest feedback, whether it's positive feedback or negative feedback. It may sound crazy to welcome positive AND negative comments, but we try to learn from the negative ones and do better in the future. Please, if there is anything else we can help you with, please do not hesitate to reach out. Thank you and have a great day.

March 03, 2021

Dealership Rating

I had a really great experience with the dealership. My sales rep really help me figure things out. I would recommend this dealership to family and friends. More

by NCLMJMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sierra Moses

March 03, 2021

Dealership Rating

Service was excellent, James Carlin did an amazing job, love my new vehicle, will definitely send customers your way and let them know ask for James Carlin More

by PHEARNE4330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Carlin

October 20, 2020

Dealership Rating
Employee Rating

I have purchased used cars in the past, and with my current experience I will never use or recommend them again. Their BBB complaints back up my feelings as well. I purchased a 2017 GMC Terrain from More

by Ben Camerota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 30, 2020

Scranton Cadillac GMC of Vernon responded

Mr. Camerota, As we mentioned in our response to the review you left on Google, although we were unable to diagnose an issue with your vehicle, we wanted very much to make sure you were satisfied. The reason the replacement vehicle we suggested was an additional charge was because while it was the same make and model, it was a year newer, and had additional equipment that wasn’t in the original vehicle. Again, we are very sorry that we were not able to come to a solution that was satisfactory to you. And as we mentioned before, if there is anything additional you would like to discuss, please reach out.

Nov 01, 2020

Ben Camerota responded

...and I would have waited for an even replacement. But you didn’t allow that as an option and made me take the vehicle as is.

...
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