Joe (Phantom) Yun | Page 2

The initial buying process was easy and exciting but I ended up agreeing to purchase add on packages, including a tire warranty and LuxCare protection, despite declining several times at first. Less than ended up agreeing to purchase add on packages, including a tire warranty and LuxCare protection, despite declining several times at first. Less than 2 days after signing the agreement I incurred an unexpected change in finances and as a result (before any down payment was received) I requested to remove the warranties, which is within a buyer’s right so long as it occurs before the first payment. Crestmont also hadn’t shipped the vehicle yet, which is completely understandable since no down payment had been received at this time. I was told the deal was funded and there was nothing g the finance manager could do. I spent 7 years of my professional career working for a car dealership and knew something COULD be done, but the finance manager was unwilling to give up the commission she was going to make and wanted to avoid the work she would put in to draw up another contract. At that point I involved the general manager. I received a call from the finance manager, who made no effort to be a professional and hide her anger that I included her boss on an email requesting to remove the packages. First I was chastised for informing the general manager of the situation. Then I was guilted that she was just trying to help me and that she had stayed late the night I purchased my vehicle to make sure the sale was secured. Then I was asked to put down a larger down payment to cover the extra costs of the warranties while keeping my payment at a comfortable level. Finally I was questioned about the amount of money I said I had in my savings to cover any unexpected overage charges when registering my vehicle and purchasing license plates. I was floored by this behavior. The finance manager begrudgingly agreed to take off the tire warranty but said the LuxCare protection had already been applied to my vehicle, so I would need to pay for that. I found this suspicious given the fact I hadn’t sent my down payment yet and technically the car wasn’t officially sold. I asked for a dated receipt to verify when the service had been completed and was unsuccessful in obtaining one for several days. In an effort to expedite the second contract, I decided to just eat the cost of the LuxCare protection and signed another contract. Since I was unsuccessful in getting a receipt from finance and sales, I reached out to the service department. The service advisor I spoke with informed me that not only was LuxCare not applied to my car, they also didn’t offer that service for used vehicles. When I brought this to the sales and finance departments’ attention, the finance manager finally sent what appeared to be a hand typed, undated “receipt” written up in the dealertrack app. Again, I spent 7 years working for a car dealer who also used dealertrack, and I knew the “receipt” that was sent wasn’t legitimate, nor did it provide the date of service I had been requesting. At this point I pulled out both buyer contracts and saw that the finance manager had increased the price of the LuxCare package from $600 on the first contract to $800 on the second contract. Lying and scamming people out of their hard earned money is not how I conduct myself. I’m disappointed in Crestmont for feeling entitled to keep their profit margin higher at my expense and engaging in deceitful behavior to manipulate me into paying for a service that wasn’t done, nor would it be. I can’t, in good faith, recommend this dealership, and I can’t honestly sing their praises for having the buyer’s best interest at heart. More

by kallbright Verified Customer Verified Customer

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Easy to work with and everything was exactly as described. No complaints, and the car is amazing described. No complaints, and the car is amazing More

by manza806 Verified Customer Verified Customer

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The Dealership did not go back to my original settings. I was expecting things to go back to original settings. I was expecting things to go back to original settings. More

by larrypilz Verified Customer Verified Customer

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Crestmont Hyundai is the Best! Car dealership in Ohio. They are all professional all about cars and Financial. If you looking for new and used cars. I recommend Crestmont Hyundai i Car dealership in Ohio. They are all professional all about cars and Financial. If you looking for new and used cars. I recommend Crestmont Hyundai in Brunswick Ohio. More

by chawapoldima Verified Customer Verified Customer

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Joe and Nancy made our online Tucson purchase hassle free and painless! Great communication and friendly service! Highly recommend! and painless! Great communication and friendly service! Highly recommend! More

by ogdenmichael Verified Customer Verified Customer

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Very nice and very informative and made the process of buying my car easy and fun! buying my car easy and fun! More

by chloestaf52902 Verified Customer Verified Customer

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Got a 2023 Kona for/with my daughter. Joe found the car we wanted, and as always he made the purchase straight forward. This was the 5th Hyundai purchase from Crestmont. Joe found the car we wanted, and as always he made the purchase straight forward. This was the 5th Hyundai purchase from Crestmont. More

by gijoe5310 Verified Customer Verified Customer

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Service advisor is rude. Service is extremely slow and getting an appointment takes way too long. Bought my car new at this dealer but I don’t get any service done there. Sti Service is extremely slow and getting an appointment takes way too long. Bought my car new at this dealer but I don’t get any service done there. Stinks because it would be much more convenient. More

by dkinsey338 Verified Customer Verified Customer

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Very professional, great customer service, highly recommend for sales and service. We love our Hyundai recommend for sales and service. We love our Hyundai More

by 1954geo57 Verified Customer Verified Customer

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Have purchased multiple cars since 2008 at Crestmont and will continue to do so in the future for myself and recommend the dealership to others. will continue to do so in the future for myself and recommend the dealership to others. More

by pam11351 Verified Customer Verified Customer

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