Joe Gruen | Page 4

Service is Excellent at Capital BMW The Service Department at Capital BMW is outstanding. I've been working with Ian, Joe, and Ian for many years and they ALWAYS go over and beyond to en The Service Department at Capital BMW is outstanding. I've been working with Ian, Joe, and Ian for many years and they ALWAYS go over and beyond to ensure you are taken care of. These guys work non-stop too and their effort shows. It's always great to see this team and I look forward to continued visits at Capital BMW. More

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Annual Service Took my 2015 BMW 535i in for its annual service this month (June, 2017). My Service Advisor was Ian Wyre. The service was performed timely and up to Took my 2015 BMW 535i in for its annual service this month (June, 2017). My Service Advisor was Ian Wyre. The service was performed timely and up to snuff, as usual at Capital Eurocars. This is my 4th BMW purchased from Capital Eurocars, and all four have had excellent service performed by the dealership. I have worked with Ian and other Capital Eurocars Service Advisors over these many years now - they have all performed professionally and have provided good advise and answers regarding my inquiries. More

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Keith Milliron Great Biy Keith Milliron made sure that we felt good about our deal! we had a service issue with a used BMW that we purchased on eBay and decided to trade for a Keith Milliron made sure that we felt good about our deal! we had a service issue with a used BMW that we purchased on eBay and decided to trade for a very clean Little Red Corvette! More

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Best Dealership in Town - Thanks Kevin Overton! I can't thank Capital BMW enough for a great overall experience when buying my 3 series. My family and I are return customers but this was my first ca I can't thank Capital BMW enough for a great overall experience when buying my 3 series. My family and I are return customers but this was my first car buying experience for myself. Kevin Overton was an awesome person to work with and made sure I was satisfied before purchasing anything from them. Even after the purchase, Capital BMW continued to impress me with their kindness and diligence. Thanks so much, guys. More

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New car purchase My experience with Capital BMW and Jamal Wilson has been nothing but amazing, incredible, fantastic and a hundred other superlatives. From the very s My experience with Capital BMW and Jamal Wilson has been nothing but amazing, incredible, fantastic and a hundred other superlatives. From the very start of my first visit, I could tell they put the customer first. My first intention was not to purchase a new vehicle. We had two used vehicles but a recall was issued on both just before we signed the paperwork. Jamal worked tirelessly with Mandy and Patrick to find a vehicle that I liked and they made it happen! This is a team and a salesperson I would highly recommend to all! More

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Excellent Service Team! We've owned 5 different BMW's and we've tried Acura and Mercedes but always end up going back to BMW for the excellent service. Joe and Lee at Capita We've owned 5 different BMW's and we've tried Acura and Mercedes but always end up going back to BMW for the excellent service. Joe and Lee at Capital Euro Cars is incredible! More

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Great Experience for our new BMW This is our 4th BMW and the experience at Capital BMW keeps getting better. Jamal Wilson was outstanding. He took care of us from the moment we walk This is our 4th BMW and the experience at Capital BMW keeps getting better. Jamal Wilson was outstanding. He took care of us from the moment we walked in until we left with our new car. Having someone that new the product as well as he did was refreshing. Looking forward to number 5. More

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My 1st service visit- Great day! I was a little sceptical and nervous about a service visit without my Husband. But, Mr Joe Gruen changed all of that with a very warm, professional we I was a little sceptical and nervous about a service visit without my Husband. But, Mr Joe Gruen changed all of that with a very warm, professional welcome and smile. As soon as I drove up....he came outside and greeted me by name. First time meeting.....i was really impressed. He listened attentively to all my concerns then executed a plan with me. He made sure all of my concerns and requests about my car were taken care of. Thank you Mr Gruen! And thanks Capital for hiring him! Very pleasant visit! Sincerely B..Burroughs More

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Service and its handling done well! I have been getting my BMWs (currently a low mileage, older 540i) serviced at Capital BMW for years. My service agent was Lee Woodruff, who had to mo I have been getting my BMWs (currently a low mileage, older 540i) serviced at Capital BMW for years. My service agent was Lee Woodruff, who had to move to Georgia for personal reasons. During his absence I often took my current BMW to Atlanta for service, though when I did use Capital, service was still handled pretty well. But Lee made a big difference when he came back to Tallahassee and Capital a few years ago. His attitude, sincerity and thoroughness, plus his ability to make my service needs of paramount importance make a service experience go smoothly. Clearly the people who do the service must also be doing the right things, but Lee Woodruff is the image of Capital services which I see and trust. More

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Extraordinary service from Lee Woodruff and the entire crew Lee Woodruff consistently is, hands down, the best service advisor I've ever encountered. The latest example: Far from home when my 535d experienced a Lee Woodruff consistently is, hands down, the best service advisor I've ever encountered. The latest example: Far from home when my 535d experienced a serious problem, I contacted him by phone and he graciously shared some advice. When I brought the car in last week, Lee handed me the keys to a BMW loaner and had the problem in my car quickly diagnosed and repaired as expeditiously as possible. Wait, there's more: After realizing that the car would have to be held overnight until a part arrived, he offered to bring my grandchild's car seat clear across town to my house. This wasn't necessary, as I was going to be near the dealership anyway, but that kind of gesture marks the service experience offered here by Lee and by the entire service staff, including service manager Joe Gruen. It just doesn't get any better than this. More

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