Joe Cleaver | Page 14

The first positive experience buying a car. I worked with Santos and he worked really hard to accommodate my schedule and all my concerns. Joe was my financial adviser and he made that portion I worked with Santos and he worked really hard to accommodate my schedule and all my concerns. Joe was my financial adviser and he made that portion of the process as painless as possible. I would definitely come back. More

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Wonderful, Professional Personnel Dealing with professionals is one of the most pleasant experiences one can encounter! Ferman Mini of Tampa Bay has two such professionals, Robert Ann Dealing with professionals is one of the most pleasant experiences one can encounter! Ferman Mini of Tampa Bay has two such professionals, Robert Annis, and Joe Cleaver.I can't thank them enough for the patience they had with me, a first time Mini buyer. My questions were answered in a timely manner. Bob made sure he went over every detail of my beautiful new MIni. He took me for a test drive upon my first visit, and since I built my desires via the Mini website, Bob made sure I got exactly what I wanted. He was awesome! Joe was equally awesome! He made the financing experience painless. He advised me wisely to ensure I wouldn't run into any problems down the line. My gratitude goes to both of them . More

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They are amazing !! It was great to be surrounded by Mini Coopers 😁 They were very professional and made the entire process easy. My car buying experience could not have It was great to be surrounded by Mini Coopers 😁 They were very professional and made the entire process easy. My car buying experience could not have been better. More

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Such a good car buying experience! My salesperson Sarah was enthusiastic, knowledgeable and realistic. I told her what my parameters were on the phone and by my appointment (a couple of My salesperson Sarah was enthusiastic, knowledgeable and realistic. I told her what my parameters were on the phone and by my appointment (a couple of days later), she knew exactly what to show me. She was up front in all aspects. We got the deal done seamlessly. Thank you, Sarah! Ferman Mini is great. There was no pressure to buy. Everyone, including finance, wanted me to be happy with my choice of vehicle as well as the terms. I highly recommend Ferman Mini. The cars? Coopers speak for themselves - fun, fun, fun. More

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10/10 would recommend I went to two MINI dealers in the area and chose to purchase my car from Sara because she, and the rest of the team I interacted with at Ferman MINI, I went to two MINI dealers in the area and chose to purchase my car from Sara because she, and the rest of the team I interacted with at Ferman MINI, was excellent. Sara was my salesperson and she was friendly and welcoming from the first visit, to the order, and through delivery 7 weeks later. I found her to be honest and straightforward with her advice and didn't get any impression that she was trying to rush me or steer me in any direction I didn't want to go. Her wealth of knowledge about MINIs, including aftermarket accessories and options, helped me make the best decisions about my purchase and her obvious enthusiasm for the MINI brand is infectious. While I was waiting for my car to be shipped, I decided to add a MINI accessory. Sara very kindly, and promptly, provided me with an estimate from the service department for installation. When I received the quote, I asked her to please clarify for me why the number of labor hours was so high for installation. She took my question back to the service manager and not only provided me with a detailed explanation but also informed me the service manager had approved a reduction in the hourly labor charge for my purchase. This, I think, exemplifies the level of service provided me not only by Sara but all of the Ferman MINI employees I interacted with throughout the purchase process. When I traded in my old car and took delivery of my new car, I worked with Joe Cleaver in the finance office. He was similarly friendly and accommodating, allowing me to choose extended warranty and dealer add-on options a la carte instead of taking the "package" approach. Now I have a killer MINI and am very happy not only with my purchase but also the whole process. More

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off the street purchase welcomed by sales representative within a few minutes of arrival ,by Bob Annis, explained that we were not too familiar with the mini and would like welcomed by sales representative within a few minutes of arrival ,by Bob Annis, explained that we were not too familiar with the mini and would like the a to z presentation ,which Bob did extremely well,we purchased the vehicle ,all in all, good experience More

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Courteous No-nonsense Customer Experience What a pleasure it was once again! I leased a new Mini Cooper through Manolo Santos for the second time, and the experience was pleasant - just the ri What a pleasure it was once again! I leased a new Mini Cooper through Manolo Santos for the second time, and the experience was pleasant - just the right mix of professionalism and friendliness, and respect for me as a buyer. I was involved in the entire process from start to finish, and each of my requests and concerns was taken into consideration. Thanks to the entire team for putting me in my 2018 Cooper S! More

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Great car-buying experience. It was a pleasure dealing with this dealership from start to finish. They have the best selection of Mini's in Florida. The salesperson I dealt with It was a pleasure dealing with this dealership from start to finish. They have the best selection of Mini's in Florida. The salesperson I dealt with, Ryan George, was exceptionally professional. I flew in to buy the car, a Mini Cooper Countryman - the hybrid model - and he arranged for me to be picked up at the airport and taken to the dealership. All the paperwork was properly explained, followed by a detailed overview of the vehicle's attributes. He remains available by cell if I have any questions. I honestly cannot think of one improvement to suggest! More

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Enjoyable Experience The four things that drew me to Ferman Mini are #1-reputation of the dealership, #2-quality of the product (this is our second Mini and third vehicle The four things that drew me to Ferman Mini are #1-reputation of the dealership, #2-quality of the product (this is our second Mini and third vehicle purchased from Ferman), #3-fantastic service and #4-working with Bob Annis. Bob and the rest of the staff are truly professionals and making sure you're happy is their number one priority. More

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Amazing experience awesome staff Sara Griffith was so relatable and awesome to work with. She went above and beyond to find the exact car I was looking for and was able to hold it unt Sara Griffith was so relatable and awesome to work with. She went above and beyond to find the exact car I was looking for and was able to hold it until I was able to figure out my current lease. I am so happy with my new mini and the experience in getting it. Thank you so much Sara!!!! More

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