Joe Berube | Page 3

So, it's been about seven years since Columbia Ford KIA replaced my daughter's Ford F150 engine. Then in 2017 I purchased a KIA Forte and they began servicing a new vehicle. My daughter finally gave up the replaced my daughter's Ford F150 engine. Then in 2017 I purchased a KIA Forte and they began servicing a new vehicle. My daughter finally gave up the aging truck last year; the engine was still strong but other systems were failing. My KIA is running great and has not been serviced by anyone other than Columbia Ford KIA. I rely on them and trust them--from experience. More

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They always are so accommodating to my schedule and will always find a time that works well for me. Once I do arrive it’s always amazing customer service and quick service always find a time that works well for me. Once I do arrive it’s always amazing customer service and quick service More

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I brought my F350 to them with a extra warranty I purchased from another dealership and the service department was rude disrespectful and ignorant. It started with my wipers not working . They said i purchased from another dealership and the service department was rude disrespectful and ignorant. It started with my wipers not working . They said in a few days they would call me and make a appointment. 1 month later I called them. I brought it in and I didn't want to deal with the first guy I delt with so I asked for another. I have never been treated with such disrespect. They never contacted my insurance but they told me it was turned down and I needed to pay them. I wasn't going to fall for there scam. I have a on board camera. The head service guy told me they were out $600.00 and they weren't going to work on my truck and to find another dealer. I called my insurance company because I bought a premium policy and guess what they said . They never received a call or request for payment from them. They service person who was working on my visit not the mechanic was a new member and never did his job. So I looked at my camera footage and they drove my truck and punched my dash and never replaced the wiper problem.the video showed they worked on my truck or should a say drove the truck for 40 minutes. How could that cost them $600.00 . I tried calling Greg Gatesand Denny Gates multiple times and never received a call back. I have a very large family and friends and I called everyone of them to never use a Gates family dealership again. I'm a contractor and I own 7 ford's and my kids have 3 ford's and 2 Nissan and 1 kia. I have spent over a hundred grand in parts and service there for over 15 yrs. I had just spent 5 grand just on one truck for turbo,y pipes , injectors, 2 batteries, 4 tires,4 shocks,high pressure oil pump and pressure sensor and a few other parts. I can't believe a dealer ship so low and not just that someone deleted my account that had all my purchases of parts and service. So be carefull I'm not saying it will happen to you but I thought it would never happen to me. More

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Always providing excellent service courtsey accomudating and a pleasure to work with. Thank you for for getting me in and out on time and a pleasure to work with. Thank you for for getting me in and out on time More

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One day, Joe Berube of the service department went above and beyond to make me a satisfied customer. I drove up and explained to him that the tailgate on my Ranger was off track and wouldn't close properly and beyond to make me a satisfied customer. I drove up and explained to him that the tailgate on my Ranger was off track and wouldn't close properly. He came out, looked at the problem, went back in and then brought out a technician who hammered the tailgate back into alignment. I thanked them and drove away with my tailgate intact. He was also helpful when I brought my Ranger in for an oil change. More

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Very good service and was ready when promised. when I called for service they made the appointment as soon as possible when I called for service they made the appointment as soon as possible More

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Had oil changed scheduled along with safety inspection. Found out I needed rear brakes. Work done reasonably priced and completed that day while I waited. Great service!! Found out I needed rear brakes. Work done reasonably priced and completed that day while I waited. Great service!! More

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Service department is very professional and upfront on all required work. Really helpful with local transportation and quick turnaround. all required work. Really helpful with local transportation and quick turnaround. More

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I had a great experience at Columbia Ford Kia. I brought my vehicle in for service. The staff were friendly and accommodating. They gave me a complimentary cup of coffee while I waited for my vehi I brought my vehicle in for service. The staff were friendly and accommodating. They gave me a complimentary cup of coffee while I waited for my vehicle. The service department was very efficient. They did a wonderful job. I would highly recommend getting service at Columbia Ford Kia. More

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The appointment was completed in a timely manner. The work was done successfully. The waiting area was quite comfortable. i was very pleased. The work was done successfully. The waiting area was quite comfortable. i was very pleased. More

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