Joanne Panzo | Page 11

Joanne and Randy were a pleasure to deal with as I put my 98 Accord to rest and leased a 2010 Civic. While I was not please that I had blown the transmission in the previous vehicle for a second time, they 98 Accord to rest and leased a 2010 Civic. While I was not please that I had blown the transmission in the previous vehicle for a second time, they made the process less painful and did not rush me into a decision or push me into anything I couldn't comfortable afford. More

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Every employee is very friedly there. they all say hello and how are you. I just purchased a car from joanne who was great. she was not trying to push a deal on me at all. she gave me several options and lo and how are you. I just purchased a car from joanne who was great. she was not trying to push a deal on me at all. she gave me several options and looked at every aspect to make sure i was getting the best deal on the car i wanted. I am 20 years old and am driving a 2010 brand new honda civic for 245.00 a month. thank you to joanne and tim the finance manager who made my experience a great time. i would reccomend anyone i know to go to brandfon honda! not only would i reccomend it, i would be crazy to go to any other dealership. I had been to several honda dealerships and this one was by far the best. they definitly put the customer first before thinknig about thier own profit! More

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During the past year or so, I have accompanied several of my friends to the Brandfon Honda dealership to assist them with a new vehicle purchase. In each and every sale, the staff noted above went above and my friends to the Brandfon Honda dealership to assist them with a new vehicle purchase. In each and every sale, the staff noted above went above and beyond to accommodate my friends and sell them the Honda at a price which beat the other dealership quotes. What surprised me was that each and every time that I called either Bob, Nick or JoAnn the call was returned usually within an hour or so. The show room was inviting, clean and when you brought your car in for service, the accommodations in the waiting area is outstanding. My friends mentioned to me that when they made their appointment for service they never had to wait weeks, the appointment was made to fit their schedule and each and every friend stated that they would purchase another vehicle from Brandfon Honda. More

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Over the years,I've had the opportunity to deal with a significant number of car dealers, including ones selling "high end" vehicles, like Lexus. The experiences I have had with Brandfon, are far superior significant number of car dealers, including ones selling "high end" vehicles, like Lexus. The experiences I have had with Brandfon, are far superior in every, every way. The entire staff is fouced on customer service/satisfaction and does so with incredibly high levels of courtsey, professionalism and concern. It is truly, a remarkable group of people and an an outstanding example of a consumer driven business. I rated Brandfon as a "5" in all categories for two reasons: 1) They absolutley deserve to be. 2) there is no rating number higher than "5". More

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I was in the market for a used car as a first vehicle for my 16 year old son. As a single mother who has never before purchased a vehicle by myself, I was naturally intimidated to even begin the whole car s my 16 year old son. As a single mother who has never before purchased a vehicle by myself, I was naturally intimidated to even begin the whole car selection process. I had a slew of questions and within minutes, all of my fears and concerns were put to rest by the very competent Joanne Panzo and her Manager, Bob VanAlmkerk, Brandfon Honda was the third dealer I had been to that week, yet they were the first dealer to make me feel respected, valued and important. Joanne and Bob really cared about what type of vehicle I should consider for my son and brought up many items about resale value, durability and warranty of a used car that I had not even thought of; they were incredibly knowledgable. I found a car that perfectly matched my needs and budget, and quickly made a decision to purchase. I found the entire process painless and even fun, and will return to Brandfon Honda for my next vehicle. I highly recommend this dealership to everyone I know - they deliver outstanding customer service and great prices and are just great folks to work with! More

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No one really "likes" to buy a new car. Sure some people are car nuts but they aren't buying Hondas, they are buying sports cars or exotics, again not a Honda. So we all walk in to a dealership in an appre are car nuts but they aren't buying Hondas, they are buying sports cars or exotics, again not a Honda. So we all walk in to a dealership in an apprehensive mood, not wanting to part with our hard-earned money, bracing to be accosted by an obnoxious sales person. Having bought a long list of autos over 35 years I know this is what I was expecting. And I could not have been more WRONG!! The sales staff was helpful but not pushy and when we were ready to buy they showed us as many vehicles as my wife wanted to see, the color and options had to be just right for her so they showed more patience than I was ready for. The whole shopping and buying process of paperwork, financing, set-up and delivery was seamless. Everyhting went as they said and the car was ready as promised. That not only happened the first time but the other three times I've been back to buy more cars there and then for my daughter too when she bought her own first car. The sales team always remembered us each time we came in and went out of their way to make sure we were happy, even bringing the owner over to meet us and allow us to sit with him to provide direct feedback, a rare event. The whole customer service attitude is carryied over with the mechanics, service desk staff, even the cashiers are warm, friendly and helpful. So now I don't mind buying a new car when I need to because I know what to expect and that the experience can actually be enjoyable, just like that new car smell More

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I was very impressed with the invertory,cleaness of the whole dealership inside an out.There was no pressure buy the sales person an she was very polite.I thought the sales staff was very friendly an I hav whole dealership inside an out.There was no pressure buy the sales person an she was very polite.I thought the sales staff was very friendly an I havent did there best to give me space to make my choice. jim lafreniere More

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Brandfon Honda made purchasing a new vehicle a stress free and enjoyable experience. The sales representatives were knowledgeable about the vehicles I was interested in and did not hesitate to put up wit free and enjoyable experience. The sales representatives were knowledgeable about the vehicles I was interested in and did not hesitate to put up with my indecisiveness on the model for the vehicle I was looking to purchase. I didn’t feel as if I was being “forced” into a vehicle, I truly felt that the sales person took my needs and desires into consideration when helping me to select the perfect vehicle to fit my lifestyle. The financing representative explained all of the terms and conditions in a manner that did not make me feel overwhelmed or inferior. My visit was topped off with exceptional service when the sales representative was able to not only deliver the model but also the exterior color of the vehicle I was looking to purchase. I will be returning to Brandfon Honda for all of my servicing needs and purchases in the future. More

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