Joanna Charles

Windshield replace The new window had to be installed for my truck appointment was made to my liking and at my convenience. more than flexible to work with and the work The new window had to be installed for my truck appointment was made to my liking and at my convenience. more than flexible to work with and the work was done in the lot of time and actually a little earlier than anticipated. The job was well done and it is greatly appreciated More

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Anything to get a deal done, at the cost of your credit. As a returning customer i am very disappointed at the treatment i received at Shaw GMC. Finance managers, specifically Billy Tran will go to great len As a returning customer i am very disappointed at the treatment i received at Shaw GMC. Finance managers, specifically Billy Tran will go to great lengths at this location with no regard and at the cost of your credit score to get a deal done or not in this case. After being approved and signing a lease with them for a new vehicle for myself (1 authorized credit check) All that was accomplished were several (5) unauthorized hard inquiries for my credit report over the course of two weeks as a co signer on a proposed ever changing deal with no communication with me that that was what they were doing in the background. Be diligent and ensure that the people responsible for obtaining your credit report do so in a professional manner with the least impact to your credit rating, Number of inquiries in previous 12 months impacts your score negatively and the effects are long lasting remaining visible on your credit bureau for 3 years. More

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What do I want? I really enjoy working with Billy. He listens to what my needs are and helps me. The process is always so smooth, he’s approachable, reachable, and gu I really enjoy working with Billy. He listens to what my needs are and helps me. The process is always so smooth, he’s approachable, reachable, and gun and his make you feel very welcomed at Shaw. Billy and I have been doing business for 4-5 years and I like how I am given the opportunity to express my plans. I always have goals and plans in life and there are plans I had to get to where I am at now which I’m very happy to have gotten to this point in my life with my vehicle and my payments. Any issues or questions or concerns they were all just a call or text away and so responsive to me. I appreciate the service I get from Shaw. More

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Excellent service I have purchased two vehicles from this dealership using Billy Tran and his team. They take of care all the fine details putting you in the car you w I have purchased two vehicles from this dealership using Billy Tran and his team. They take of care all the fine details putting you in the car you want. Thanks to Billy and his team once again. More

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Best service in Calgary This is my sixth vehicle purchase from Shaw and the level of service from sales and finance has always exceeded expectations. I have always used their This is my sixth vehicle purchase from Shaw and the level of service from sales and finance has always exceeded expectations. I have always used their service department and have complete confidence in ther quality of work. More

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I just bought a 2013 Buick a cool Buick acore Hi would like to thank Joanna Charles and her associates for there great service and patients .I am so happy and they were a great part in it 😆wo Hi would like to thank Joanna Charles and her associates for there great service and patients .I am so happy and they were a great part in it 😆would recommend my friends for sure thankyou very much .10 out 10 from me . More

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Excellent dealership with excellent serivce Got my first vehicle from here! Such an easier process than expected. Took me 6 days for the process to get a used vehicle from them. Found it Friday Got my first vehicle from here! Such an easier process than expected. Took me 6 days for the process to get a used vehicle from them. Found it Friday afternoon, test drove it Saturday afternoon, then drove it home by Tuesday evening! The whole team was great and really helped out a ton. Made it as stress free as possible. Dealt with Joanna, who was amazing to work with. Got to meet Jesse, Michelle, and Billy from the team who were super friendly as well. Everyone was a lot nicer than I could have expected them to be. They even took care of the registration for me and got me a license plate. They were more than kind enough to get me a shuttle ride back to my place when I came into test drive the vehicle Saturday. My older sister recommended me them as she has purchased/financed several vehicles from there. I'd definitely go back there and would recommend to any 1st time buyers or anyone looking for a honest dealership. More

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Amazing!!! Randy is amazing! He helped us find a SUV with the options that we wanted. He is very knowledgeable and answers all your questions, if he dose not kno Randy is amazing! He helped us find a SUV with the options that we wanted. He is very knowledgeable and answers all your questions, if he dose not know he will find someone that can help. He is easygoing and funny. He makes sure you walk away happy and with what you want. The rest of his team are just as amazing. More

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poor buying experience I was away last week for work and from talking with Becky a few things are coming to light which I was not aware of previously. I have to say the pro I was away last week for work and from talking with Becky a few things are coming to light which I was not aware of previously. I have to say the process surrounding getting the vehicle was extremely disappointing. The following outlines how this process transpired: 1.Poor communication from the finance office: •Becky emailed on Tuesday requesting information for insurance purposes and received not response; •Becky emailed again on Wednesday with again no response; •Becky called the finance office Thursday morning and left a voicemail AGAIN with no reply. •Becky had to call you to walk over to the finance office and have someone respond to her inquires. TOTALLY UNACCEPTABLE. 2.We had booked 2PM for a time when the vehicle would be picked up. This process took almost 2 hours. I have never in all my years of buying vehicles had this process take anywhere near this time frame. Our documents (registration) were not at the office. Joanna said she would send someone to go get it. Why would she have to do this as we had an appointment and Shaw knew we were coming. Further, the ‘XS care’ was explained to us at the time of signing documents. This whole process was extremely disorganized. 3.THE VEHICLE WAS NOT READY. We did not get what we paid for or agreed to (3M not done). Where was the quality control? How was this allowed to be presented to a first time premium customer with out anyone checking to ensure everything was actually done! Now I have to inconvenience myself from my work day in order to get something that should have never happened. Given all these issues I was a little offended that you asked us to give Shaw a 10/10 on any survey we receive. My experience was a 4/10 at best. I feel my time was not respected nor were we valued as customers, especially since my vehicle was not even ready for pick up. Furthermore, based on this experience there is no way that we would refer anyone to you. Based on what we’ve experienced, I have very little to no confidence in Shaw. Follow up: I go to the dealership to get the 3M on and more run around. I ended up leaving without the 3M or any the problem resolved. More

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