Jimmy Son | Page 3

Jonathan Sanders is the man he gets the job done he's honest he's a good worker he's a hard worker he make sure his customer is satisfied and comfortable he treats you like your family honest he's a good worker he's a hard worker he make sure his customer is satisfied and comfortable he treats you like your family More

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The worst dealership ever. Stay away from this place otherwise you will fall into a SCAM. I regret my decision here. The people here have no shame or knowledge. otherwise you will fall into a SCAM. I regret my decision here. The people here have no shame or knowledge. More

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Our visit to Jerry’s was outstanding. Chad and JoJo went over and beyond trying to help us. Very easy to work with. Appreciate the short amount of time it took. over and beyond trying to help us. Very easy to work with. Appreciate the short amount of time it took. More

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Bad From The Beginning Our first experience with Jerry's Toyota in Parkville was on Monday, July 20th. Epic FAIL! From the salesperson to the finance guy we left Jerry's fee Our first experience with Jerry's Toyota in Parkville was on Monday, July 20th. Epic FAIL! From the salesperson to the finance guy we left Jerry's feeling violated and taken advantage of. 1. Conditions of the vehicle I test drove was poor (BBQ sauce spilled in the cupholder) 2. Walked in the heat (high 90s) to find a car as opposed to finding what we needed in the office and going directly to that vehicle once we settled on that vehicle. It was extremely HOT! 3. "High mileage" on a car that was supposed to be brand new (over 50/200 miles) 4. Interest rates were different from what was originally told to us from the salesperson - the disappointing part here was that the salesperson was thrown under the bus by saying "she should not have told us about specific interest rates." - Ms. Priscilla has been in the business for 30 years. She confirmed an interest rate that your website advertised. Yet she was thrown under the bus by telling us she quoted us the wrong APR. 5. Felt taken advantage of and disrespected - the interest rate was higher and the payment we were looking for was higher than what we wanted to spend and that was WITHOUT GAP. When the finance guy came back with the number with GAP the price of the car was significantly lower than what was previously quoted. How is that so? He tried to raise the APR on the back end where we would not see it didn't realize we would catch it. My wife knows how to read and calculate basic math. - my wife was "chastised" about not test driving the vehicle before choosing the vehicle ***what he was not privy to was that another vehicle was test driven but we had concerns (see #1 and #3) so was wanted to go with another vehicle - made comments about the number of vehicles we own **what bearing did that have on us purchasing another vehicle. It was clear to see that with an 825 credit score late payments were not a factor. Overall, the lack of respect and the slick car salesman persona, that customers are leery of, made for a terrible customer service experience. One should never be talked to in such a condescending manner and be expected to still purchase a vehicle. So we didn't. We left! The time that was put in by Ms. Priscilla was an absolute waste. I felt bad for her because this is her livelihood. However, bad customer service will never make any customer eager to purchase a vehicle. If one part of the experience is bad it has a direct impact on the overall experience. This is especially true when you are looking at making a purchase of at least $20,000. We also thought it was very shady that the GM only decided to honor the same arrangement the following day after Ms. Priscilla pleaded with him. Should it really have taken all of that????? I will and would never buy a vehicle from Jerry's nor would I recommend anybody to do so either. If you are flexible with your car buying options I WOULD recommend you go to see either Rich or Sam Gibson over at Thompson Hyundai in Dundalk, MD. More

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2020 Toyota Tundra Just picked up my new Tundra yesterday.Great customer service from all.Great working with Fletcher,he made me comfortable with the whole experience.Ha Just picked up my new Tundra yesterday.Great customer service from all.Great working with Fletcher,he made me comfortable with the whole experience.Hats off to The staff of Jerry's Toyota! More

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Awesome experience Tommy made my experience smooth and very easy. He was knowledgeable and straightforward in what I was able to get in my price range and serve my needs Tommy made my experience smooth and very easy. He was knowledgeable and straightforward in what I was able to get in my price range and serve my needs. Highly recommended. More

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My experience was wonderful for the 2nd time! John Sanders was wonderful as usual & very helpful, because of him I got what I wanted & more! I'm so overjoyed about my new car! John Sanders was wonderful as usual & very helpful, because of him I got what I wanted & more! I'm so overjoyed about my new car! More

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Great experience from beginning to end I have nothing but compliments for Paul and Jerry's Toyota. The entire experience was no pressure and no hassle. I got a great deal on a new Highlande I have nothing but compliments for Paul and Jerry's Toyota. The entire experience was no pressure and no hassle. I got a great deal on a new Highlander! I would definitely recommend them to others. Pay them a visit you will not be disappointed. More

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Awesome service and sales team Frances the salesman was new but awesome, Christa in the aftermarket and customer relations was great too, and Jimmy in finance was amazing as well Frances the salesman was new but awesome, Christa in the aftermarket and customer relations was great too, and Jimmy in finance was amazing as well More

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Car buying experience Paul attended to my needs from the moment I walked through the door. I originally went in wanting a used vehicle but he informed me of the special inc Paul attended to my needs from the moment I walked through the door. I originally went in wanting a used vehicle but he informed me of the special incentives for buying a new vehicle. Paul worked extremely hard to get me a deal that was comfortable for me. I was impressed that this experience didn’t last all morning, he was straight to the point. I walked away very satisfied. More

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