Jimmy Lowry

The experience was great Arnold is a great guy to deal with he was very helpful with my decision to buy a Ford F-150 Thanks again Al Packer Arnold is a great guy to deal with he was very helpful with my decision to buy a Ford F-150 Thanks again Al Packer More

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Car buying Al Packer employees, were and still are great people to work with. They were very patient with my decision. They have great knowledge of their veh Al Packer employees, were and still are great people to work with. They were very patient with my decision. They have great knowledge of their vehicles. They found the car that was well fit for me. More

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Horrible customer service. Al Packer Ford of White marsh has absolutely terrible customer service. The worst. I would tell anyone in the market for a new or used vehicle to avoi Al Packer Ford of White marsh has absolutely terrible customer service. The worst. I would tell anyone in the market for a new or used vehicle to avoid this dealership like the plague. They use bait and switch tactics on pricing and flat out lie to their customers. My recent purchase was without a doubt the worst buying experience of my life. Once they have you “hooked” on a vehicle you are no longer important and they will tell you anything you want to hear to keep reeling you in like a fish on a hook. Nothing but, lies for weeks and when the truck finally came in, a full 10 days after the promised delivery date, they just handed me the keys. No going over of the truck. No offers for service. Just here it is and get out. The salesman actually asked me not to fill out the customer survey from Ford! If you do venture into this dealership please avoid dealing with Jimmy Lowry (sales manager) and Lance Johnson (sales associate). They are master liars and they will rip you off. They completely ignored my repeated questions about the advertised Ford A-Z pricing that would have saved me over $4,000.00! Once your deal is written up they will lie to you about anything and everything and they will not honor the advertised pricing. Had this not been a limited edition truck that was extremely hard to find I would have walked away immediately. They screwed me over. Please don’t let this happen to you. I will never go back for anything and will tell anyone that will listen to do the same! More

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Enjoyed Working with Frank Frank Janezic was my sales rep and found me a car halfway across the country. I requested a specific color that I was having a difficult time finding. Frank Janezic was my sales rep and found me a car halfway across the country. I requested a specific color that I was having a difficult time finding. Frank found the car in 3-4 days. Didn’t pressure, was honest and pleasant to deal with. More

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Frank was great My sales consultant, Frank Janezic was very friendly and accommodating with me. He took his time with me trying to decide between 2 Explorers. Everyon My sales consultant, Frank Janezic was very friendly and accommodating with me. He took his time with me trying to decide between 2 Explorers. Everyone at Al Packer dealership makes me feel welcome when I go there. This is why I went there to purchase my second Explorer from them. More

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2018 Ford Edge Frank Janezic ,made my experience in purchasing my Edge ...Perfect! His professionalism and knowledge about the product and listening to my needs was Frank Janezic ,made my experience in purchasing my Edge ...Perfect! His professionalism and knowledge about the product and listening to my needs was exceptional! I will highly recommend Al Packer Ford and Frank to my friends looking for a auto! The entire team at Al Packer were friendly and helpful We definitely will be back for our next vehicle!! More

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Excellent Service! The whole experience was a pleasure working with all the Al Packer personnel! Ray Rigdon, sales consultant, and the whole staff did an outstanding job The whole experience was a pleasure working with all the Al Packer personnel! Ray Rigdon, sales consultant, and the whole staff did an outstanding job! I will definitely recommend Al Packer Ford to others and continue to look at utilizing for my car purchases and maintenance. More

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