Jim O'Connell | Page 2

Fourth vehicle bought at dealership, third one from Jimmy O'Connell. Alway been honest with us. Could have sold us an MDX with a higher trim level but sold us the vehicle that fitted our needs. O'Connell. Alway been honest with us. Could have sold us an MDX with a higher trim level but sold us the vehicle that fitted our needs. More

by CASTLEMANR Verified Customer Verified Customer

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No pressure, and did not slam other companies. Knowledgeable staff and patient with questions, and know products . Knowledgeable staff and patient with questions, and know products . More

by Eileenhernley64 Verified Customer Verified Customer

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Lou was extremely patient and a wealth of information. He was instrumental in helping me chose the 2024 RDX! I am thrilled with my decision and the car is a beauty. Thanks to Jim also, for stepping in whe He was instrumental in helping me chose the 2024 RDX! I am thrilled with my decision and the car is a beauty. Thanks to Jim also, for stepping in when Lou wasn't available. Thanks guys. More

by isometrikal Verified Customer Verified Customer

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I had an unpleasant experience. I purchased 3M clear to go over parts of exterior on my vehicle. They applied it without fully cleaning all area's of vehicle before applying. Inside I purchased 3M clear to go over parts of exterior on my vehicle. They applied it without fully cleaning all area's of vehicle before applying. Inside vehicle was not cleaned well. I also have no way of knowing if the paint protection I purchased was even applied. I paid a lot of money to have them apply it to a dirty exterior. They were not knowledgeable about answering questions regarding the vehicle. I felt rushed on purchasing items for vehicle, so they could make their commission. I will never purchase from dealership in future. I paid 37,288.00 cash! I was made empty promises, regarding, cleaning my vehicle, in and out correctly! I had to ask for paperwork for oil change, so I would know when the next one was due, and if it was ever done. I had to ask for warranty paperwork for the 3M and also the paint protector. A very unprofessional team. I asked to speak with manager, I was ignored. He never came to me to discuss concerns I had. I feel like they took my money and then spit on me! I will not refer friends, family or others to this dealership. I will also cancel the extended warranty I purchased before my 30 days are up. I wish I was able to give a better review. Please, have a beautiful rest of your day! More

by sslawrence Verified Customer Verified Customer

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It was a pleasure working with Jimmy and Cole Harris. Made the process quick and easy. Made the process quick and easy. More

by wpskains Verified Customer Verified Customer

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Everyone was pleasant, welcoming, knowledgeable. I did not feel pressured and I felt my questions were heard I did not feel pressured and I felt my questions were heard More

by guymattsmallwood Verified Customer Verified Customer

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Very good salesman perfect One of my key fobs is broken. I need to have it fixed. I need to have it fixed. More

by billisenmann Verified Customer Verified Customer

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We are repeat customers. Employees are easy to work with, they welcome our dog into the dealership. Employees are easy to work with, they welcome our dog into the dealership. More

by DSANDREAS Verified Customer Verified Customer

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All staff is knowledgable and helpful. I am waiting for the vehicle I ordered, Not able to write a full review until I get the car. Thank you I am waiting for the vehicle I ordered, Not able to write a full review until I get the car. Thank you More

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Having a negative experience at another Acura dealership, I came to Courtesy and am thrilled I did. I had the pleasure of working with Vanessa, she was on top of everything and explained everything in detai I came to Courtesy and am thrilled I did. I had the pleasure of working with Vanessa, she was on top of everything and explained everything in detail. Went above and beyond to find quotes on tires and kept me updated on the status of my car. From Vanessa, to the mechanics working hard, the whole crew was wonderful. Oh and my car was so clean and shiny when it was returned to me, that I didn’t even know it was mine. I don’t think it was that pretty when I bought it. No detail went unchecked and there was zero pressure to do anything. If you want to feel welcome and be treated with appreciation, I absolutely 100% recommend Courtesy! More

by Sarah Verified Customer Verified Customer

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