Jim Morse | Page 6

10/2021TLDR: purchased used car early in the year, 10/2021 TLDR: purchased used car early in the year, given new car warranty as opposed to used after deceitful salesman made several errors in submi 10/2021 TLDR: purchased used car early in the year, given new car warranty as opposed to used after deceitful salesman made several errors in submission of warranty, spoke with very hostile employee who refused accountability of dealership errors. If you're thinking about going to Matthew's for your next vehicle, don't. Go to gault or feduke. I purchased a vehicle at the end of January. With this purchase, I also got the extended warranty through Zurich for peace of mind (5 years/65k miles comprehensive from that dates odometer reading). I signed everything I agreed to and at the end of the day, I though all was well. I recieved a call a week or 2 later to come back in and sign some more paperwork. I work 8-4 and it takes me some time to get there, so by the time I got there it was close to the time they close. I was told the bank wouldn't cover their rewards program so it would lower the payment about $15 per month. I had some papers thrown in my face in the waiting area. When asked explicitly if anything else had changed outside of the rewards program and I was assured that nothing did and I was rushed out. Recently I came across said warranty. There were 2 copies of the bill and warranty, both with the same date. The warranties were vastly different. The one I found was a new car warranty for 5 years/60k miles calculated from 0 miles. As I purchased a vehicle with 43k miles, that one wouldn't make sense as the comprehensive I agreed to initially was only $800 more and a much better deal since the car is used. I thought there must have been a mix up. I called Zurich who confirmed the warranty that was submitted was the latter, leaving me with paying an extra 2000 for a warranty for 17k miles. As opposed to about 2800 for the full comprehensive for a used vehicle which was to last 5 years and a little over 100k miles. The representative I spoke with urged that I speak with the dealership as this warranty was submitted 3 separate times due to errors, something they stated was not normal, especially given the circumstances. As instructed I returned to Matthew's. Never have I felt more belittled in my life. The first individual that was avaliable told me that the individual who I worked with was "tied up" and that he would do what he could while the individual I worked with finished up what he was doing, so we stepped into his office. Once I explained the situation and requested a remedy to it, this is where the situation really turned south. The individual I spoke with was very very very hostile. I wish I got his name, but he was the 2nd office to the left of the cashier's counter. Once he realized I wasn't looking for a quick cancelation and to buy the other warranty outright within the first few minutes, he no longer wanted to speak. Their in and out policy is likely the root of their error submission rate. When I took my phone out to call the warranty company, I was told that he didn't have time for me as he was "working with another client" No other clients were there and we were in his office. I was a burden and calling the warranty company would confirm the error in submission. By this point, I was angry at the dismissal. I questioned whether or not this was standard practice. I stated that " You (Matthew's) make errors and then refuse to remedy them and say "xxxx you" when the buyer comes back in and points out the error." He responded with a snide comment " well I'm not the one cursing." As well as " you can sign documents in the Wegman's parking lot for all the state cares." He stated that if I came in within 2 months "maybe we would help you." He also asked if I had used the warranty, which I have not, making it sound as though he was planning to use that as another excuse to refuse any assistance with the situation. He reiterated several times that the individual I initially worked with was no longer employed there. Interesting since he had just said that he was "tied up." At the end he stated he would also be upset with the situation if it was him, but clearly didn't care since it wasn't him. More

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Everyone there was very friendly and polite. Mike was efficient in getting me in the car as soon as possible. I love my new car efficient in getting me in the car as soon as possible. I love my new car More

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See Ray Had issues with a previous purchase. I hated the car. They helped me switch it around in a car I love. Thanks Ray and Jim for helping me out. Had issues with a previous purchase. I hated the car. They helped me switch it around in a car I love. Thanks Ray and Jim for helping me out. More

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Very accommodating Salesman was very attentive and helpful. Went in looking at used cars and showed us a new car at a better price. Ray was always available when I neede Salesman was very attentive and helpful. Went in looking at used cars and showed us a new car at a better price. Ray was always available when I needed to ask questions and worked hard to get us in our car earlier than we had originally thought. This is our 6th car from Matthew's and I will continue to go back everytime. Great autos and even better employees More

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Found the perfect car I had a great experience buying a car with Jack Richardson at Matthews. After test driving several options, I went with the perfect fit for me. Jack w I had a great experience buying a car with Jack Richardson at Matthews. After test driving several options, I went with the perfect fit for me. Jack was patient and very helpful in narrowing down my choices and explaining answers to any questions I had. Thank you! More

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Best ever!! We were so lucky when we went to purchase our VW Passat and Mike Goff was our sales associate. Mike spent so much time with us while we looked first a We were so lucky when we went to purchase our VW Passat and Mike Goff was our sales associate. Mike spent so much time with us while we looked first at a Jetta before purchasing our Passat. He was so accommodating as we needed time to make a decision and worked with us to get the best deal!! I would recommend Mike to anyone who is interested in purchasing a car from the Matthews Dealerships!! More

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Love my truck We worked with Mr Jackson to purchase our truck. Jeremy was great to work with he helped us in getting a payment we were comfortable with. He answere We worked with Mr Jackson to purchase our truck. Jeremy was great to work with he helped us in getting a payment we were comfortable with. He answered all our questions and aided us when we picked it up to review the instrumentation and even after followed us with us to ensure we were happy with our purchase and if we needed anything else. I would go back to JEREMY for my next vehicle purchase ... thank you finally a pleasant experience at a dealership. More

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