Jim Kroll

UPDATE: After 20 days and a "repair" they still did not fix it. It went to Friendly Chevrolet and they repaired it within a few days and it's actually fixed correctly. S and K had my BRAND NEW truck in i fix it. It went to Friendly Chevrolet and they repaired it within a few days and it's actually fixed correctly. S and K had my BRAND NEW truck in its service department for TWENTY DAYS to "rebuild differential". I was told that I could not have a loaner vehicle because I didn't buy my truck from that particular dealership. S/K were informed that I use my truck for my line of work. They did not care. In the past, I have purchased 2-3 trucks from S/ K in Spfld. I purchased this new truck at Laura GMC in Collinsville, IL because S/K Springfield had no GMC Canyons. If you provide warranties for vehicles, you should provide the same amenities for all customers under warranty, not just those that purchased at that particular dealership. Timeline: 3/23/23 Dropped truck off and part was ordered. Dealership took the truck apart. It was then completely undriveable. Was told the part would arrive 3/27 or 3/28 and it would be repaired then. 3/28, called the dealership and was told 3/30 or 3/31 will be ready. 3/30, called late in the day and was told by Phil (service manager) that the order for my part was cancelled and they cannot re-order for the same parts? Huh?? 3/31 my wife called and spoke to the GM at the dealership, Jim Kroll. Jim is on board with no loaner vehicle and has no answers. 4/4/23, called the dealership AGAIN and was told it will be the end of this week. 4/7, was told mid next week AND finally offered a loaner for 4/10. NINETEEN DAYS after drop off. My 2020 and 2022 Canyons had differential issues. The dealership has tried to blame me, twice! GMC incompetence has cost me over $2,000.00 in missed work because my brand new truck was now undriveable because this highly incompetent dealership took it apart with no offer of a loaner, a rental, or even a timely repair. S and K service manager has zero business running that department. Has no clue how to deal with customers. Same for Jim Kroll. Businesses fail when a manager has to always be right. More

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Rob is always on his game on the service drive! He is always to very knowledgeable and pleasant to deal with! He gets it done and on my way! Tammy Keene makes getting your car appointment very easy! She always to very knowledgeable and pleasant to deal with! He gets it done and on my way! Tammy Keene makes getting your car appointment very easy! She is a pleasure to talk to when scheduling an appointment for services on all of my vehicles that I take to S&K for services. More

by drusco Verified Customer Verified Customer

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The 3 people we worked with were extremely helpful and patient. We’ve only lived here 3 years, and I didn’t want to buy from a dealership I didn’t trust. I didn’t feel like I could trust some of the other patient. We’ve only lived here 3 years, and I didn’t want to buy from a dealership I didn’t trust. I didn’t feel like I could trust some of the other local dealerships, but the Jim, Victoria and Bob treated us very well! We love the truck! More

by TLINGAFELTER Verified Customer Verified Customer

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Great buying experience. Dave went out of his way to help us with the purchase of our truck. The management team was great. We will be back again. Thanks to all. us with the purchase of our truck. The management team was great. We will be back again. Thanks to all. More

by banginc Verified Customer Verified Customer

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Customer service and patience needs to be at the forefront of every sale. I felt as though my questions where not welcomed. If my daughter didn’t love the Jeep so much I would have left. Be kind to forefront of every sale. I felt as though my questions where not welcomed. If my daughter didn’t love the Jeep so much I would have left. Be kind to your customer as you could earn a repeat customer or not! More

by JayG Verified Customer Verified Customer

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I have always had great service for buying new and service also. Victoria was very helpful with my purchase when my old Envision was totallwd. service also. Victoria was very helpful with my purchase when my old Envision was totallwd. More

by KGMMF Verified Customer Verified Customer

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Totally dissatisfied when extended warranty on vehicle I bought at this dealership is needed I get told it’s not covered. Feel ripped off. I have been a 30 year customer at this Dealership and my family’s f bought at this dealership is needed I get told it’s not covered. Feel ripped off. I have been a 30 year customer at this Dealership and my family’s future business is in doubt More

by MWidger257 Verified Customer Verified Customer

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I purchased a vehicle this week and had a 5 star experience...just as I expected to :). The vehicles are carefully inspected before being released for sale. experience...just as I expected to :). The vehicles are carefully inspected before being released for sale. More

by Joseph W Verified Customer Verified Customer

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Purchased a used car and went quick and very smooth process would come back to do more business. Really worked to make sure car was right before purchase. process would come back to do more business. Really worked to make sure car was right before purchase. More

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Brittany did a great job. Brittany is very knowledgeable on the Terrain. Jim did a great job working the sales deal with me. I really enjoy my new car. on the Terrain. Jim did a great job working the sales deal with me. I really enjoy my new car. More

by MRTAYLOR81 Verified Customer Verified Customer

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