Jim Azbill

Poor customer service, way over priced, lost paperwork, had to bring vehicle to another shop to reassess and document the issue. Then jeep repaired at no cost. However 2 months later, vehicle was leaking f had to bring vehicle to another shop to reassess and document the issue. Then jeep repaired at no cost. However 2 months later, vehicle was leaking fluid again. Took vehicle to the other shop to handle. More

by ksoares75 Verified Customer Verified Customer

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I bought a 2017 jeep Cherokee sport 4-wheel drive from them August 28, 2023. The first time I took it out on the freeway I received an alert that the 4-wheel drive was overheating. I noticed the car was s them August 28, 2023. The first time I took it out on the freeway I received an alert that the 4-wheel drive was overheating. I noticed the car was stuttering . I took it back to the dealership and they said they found nothing wrong with it. It continued to give the alert that the 4 w-heel drive was over heating and the stuttering got worse. I took it back to the dealership and was told I needed to replace the drive shaft. I requested a loaner car but was denied. They had my car for almost a month. I was charged almost $6,000. When they test drove it after replacing the drive shaft they told me it was making a terrible noise and it needed a new rear differential. That took another 2 plus weeks of them having my car. I got my car back December 29, 2023. They replaced two tires before I bought it and they had put the incorrect size. This made the w-wheel drive think the car was slipping and the computer kept putting it in 4-wheel drive until it over heated so many times it burned the component and ruined the cars drive shaft and rear end. It now shakes when driving and still sounds horrible. They say it now needs a new front end shocks and struts. I can't afford to put anymore money into this car. This dealership sold me a car they caused to have multiply problems and won't fix the current problem or reimburse me for the damage caused because of their negligence. Don't buy here. They are crooks. More

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Amazing service and very very helpful all around! Would recommend to anyone and everything I know Would recommend to anyone and everything I know More

by ganderson1997 Verified Customer Verified Customer

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Everyone at this dealership is great. If there were more of a selecti9n of affordable vehicles suck as Mercedes & Audi, I would so lobe to buy them. If there were more of a selecti9n of affordable vehicles suck as Mercedes & Audi, I would so lobe to buy them. More

by ericdmckinzie Verified Customer Verified Customer

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Great dealer, great service, great people and amazing experience for me, love my truck, thanks!!! experience for me, love my truck, thanks!!! More

by daniel.aem60 Verified Customer Verified Customer

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I have never worked with a more incompetent service department. I am a fleet manager for a company and usually work with the Folsom Lake dealerships however one of our trucks had to be towed into Elk G department. I am a fleet manager for a company and usually work with the Folsom Lake dealerships however one of our trucks had to be towed into Elk Grove in Nov of 2020. It was there for several days because it would not start. Truck is still under its bumper to bumper. After being down a truck for days and calling and leaving a message with Matthew Reid multiple times, with no call back, I finally went in to the dealership speak to someone because apparently I'm not allowed to talk to anyone but Matthew. Absolutely ridiculous.. I had to suggest bringing in the spare key to see if it would start the truck because they had no idea what was wrong with it. Next day I brought in the extra key and it started the truck right up, so it needs a new key fob. After 4 months of waiting I called the dealership and asked about my key they said that this part is "first come first serve" and they wouldn't hold it for me. I couldn't take that truck off the road at that point so I called back a week or so later and they didn't have any keys left. Its now almost a year later and I finally had enough of this game. I called on Monday 8/16 only to be passed around from the scheduling lady, to parts, to service. I got hung up on twice before I spoke to Jim who scheduled an appointment for today, 8/19, and he put a key on hold for me. When my employee arrived this morning for the scheduled appointment he was told by the service guy that there was no key for us there, that they haven't had them in some time, and they have no idea when they will get more because "COVID" ... When I was told that my employee was getting turned away I tried to call Matthew, shocker he doesn't answer. I called the main number right back and asked the operator to speak to a live person in service, guess who answers, MATTHEW. I asked him why they would schedule an appointment and tell me they would hold a key for us if they never had them (according to their service guy) . He put me on hold and when he came back he said I have your key in my hand. ARE YOU KIDDING ME??? This is of course after my employee has left because he has other things he needs to do today. I asked him how this happened and he said "I don't know I put my hands on your key" and then hung up on me. Stay clear of this service department they clearly have no idea what they are doing. More

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Great customer service. Jim Azbill was awesome to work with. Covered all the issues with my Jeep recalls. Will definitely be my go to service provider. with. Covered all the issues with my Jeep recalls. Will definitely be my go to service provider. More

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Air conditioning concern The dealership recorder my concern and acted quickly to correct it. They provided me with a rental for two days while the technicians analyzed my air The dealership recorder my concern and acted quickly to correct it. They provided me with a rental for two days while the technicians analyzed my air conditioning issue. At the conclusion of my visit, the technician and the service writer explained their actions completely and made sure I had a clear understanding of the resolution. A great dealership, a great service department. Special thanks to Jim Azbil who handled my issue with professionalism and knowledge. More

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Awesome dealership!!!! Excellent experience. Their sales and finance departments are great! Best dealership experience I've ever had. They got me in the car I wanted with a great rate and a payment less t and finance departments are great! Best dealership experience I've ever had. They got me in the car I wanted with a great rate and a payment less than I was expecting. We have bought three cars from the Lasher Elk Grove dealerships and always excellent staff, great deals and superior service!!!! I would highly recommend Lasher Elk Grove Dodge!!!! More

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Service after Purchase We bought a new 2018 Jeep Wrangler that required additional "add bill" services after purchase. Jim Azbill was wonderful to work with in getting these We bought a new 2018 Jeep Wrangler that required additional "add bill" services after purchase. Jim Azbill was wonderful to work with in getting these completed. Jim arranged for our rental car and handled the details of the parts needed for the additional services. He also stayed in constant contact with us through the 2 days to advise us on the completion of the two major services. He walked us through the pick up of our vehicle and the return of our rental car. In every way Jim was a tremendous help and we are thankful for his kind and informed assistance. More

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