Jill Johns

We purchased a used GX 460 in December, drove 3 states to get it. Not two months later the entire navigation system has gone out. Completely black screen. Can't adjust fan speed, can't listen to the radio, e get it. Not two months later the entire navigation system has gone out. Completely black screen. Can't adjust fan speed, can't listen to the radio, etc. We've taken it into our local Lexus dealership for diagnosis and they want over 2k to fix it. Big mistake thinking this dealership would provide us peace of mind in such a large and important purchase. I Wouldn't recommend purchasing from this dealership or Lexus in general. Reached out to the dealership, they VERY QUICKLY refused to do anything about it. We've spoken to Lexus corporate and they want to offer us some pennies to go toward the cost of repair. Not what we expected from an "award winning" Lexus dealership or from this brand. More

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Worth the 4 hour drive Lexus Wade alone was worth the 4 hour drive. I've never bought a vehicle where we learned so much about it. I would highly recommend this dealership Lexus Wade alone was worth the 4 hour drive. I've never bought a vehicle where we learned so much about it. I would highly recommend this dealership to anyone in the market for vehicle. More

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Excellent customer service We have purchased several vehicles at this dealership. Excellent customer service all around. We have worked with Wade Schumacher several times. He do We have purchased several vehicles at this dealership. Excellent customer service all around. We have worked with Wade Schumacher several times. He does a great job explaining updated features of vehicles. He is detailed oriented, respectful of clients' knowledge or lack thereof, patient, a good listener and problem solver. Will Snider went above and beyond to make sure we were satisfied and made us feel valued as customers. Jordan Klein was very helpful and honest in his approach. Our sales person, Jill Johns, was knowledgeable and accessible throughout the car buying process. We are long-term clients of the service department and have had excellent service there as well. Service department workers are knowledgeable, thorough, honest, and follow through with communication. More

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Jill was great to work with. She made the car buying process easy. I will definitely return to your dealership and ask for Jilll for our next car purchase. Everyone was friendly and professional! process easy. I will definitely return to your dealership and ask for Jilll for our next car purchase. Everyone was friendly and professional! More

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Exceeded expectations from beginning to end Our car buying experience exceeded our expectations from beginning to end. Jill, our salesperson, was helpful, professional and engaging. Samual was Our car buying experience exceeded our expectations from beginning to end. Jill, our salesperson, was helpful, professional and engaging. Samual was straight foward, direct and efficient. There was never any pressure from sales or finance. Everyone we came into contact with at the dealership was welcoming, helpful and respectful. Based on our experience, we would highly recommend Lexus of Brookfield to family and friends. More

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New Car Selection I am the owner of an older 2006 RX 330. Bought the car as a second owner. Lexus of Brookfield has been a great service partner in maintaining the car I am the owner of an older 2006 RX 330. Bought the car as a second owner. Lexus of Brookfield has been a great service partner in maintaining the car, which has been very reliable and requires little maintenance. So naturally Brookfield helped us in our search for a replacement. The sales staff was excellent and consultative to aid us make the best decision for our needs. Jill Johns and Dale particularly looked after our needs, and provided superb options to buy; new, CPO, and used. Outstanding! More

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Out of town buyer experience Dealership team is professional and courteous. Their were no surprises during the buying process. Internet sales was honest and was helpful in answeri Dealership team is professional and courteous. Their were no surprises during the buying process. Internet sales was honest and was helpful in answering my questions. Overall my experience was positive. More

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Blessed/Thankful - Amazing Service @ Lexus of Brookfield! My husband surprised me w/a Lexus Truck for Christmas & his experience w/ Jill Johns was exceptional! She is an amazing consultant & person! Thank you My husband surprised me w/a Lexus Truck for Christmas & his experience w/ Jill Johns was exceptional! She is an amazing consultant & person! Thank you! More

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Wonderful Experience From the moment I emailed Jill Johns, the process was seamless. She provided a quick response to my initial inquiry as well as numerous follow-up emai From the moment I emailed Jill Johns, the process was seamless. She provided a quick response to my initial inquiry as well as numerous follow-up emails regarding the price, features, delivery, etc. Everyone question I had was answered promptly. The entire process was awesome from start to finish. I will definitely recommend Jill to my friends. Wade also provided information that was very helpful and easy to understand. This was my second Lexus. My first Lexus I purchased from another dealer. My experience at Lexus of Brookfield exceeded my expectations,. More

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CPO Purchase This automobile purchase was the most pleasant I've ever experienced. All of the pertinent information about the car was online plus they sent me the This automobile purchase was the most pleasant I've ever experienced. All of the pertinent information about the car was online plus they sent me the CarFax. Price negotiations were fair and fast and the closing was as well. Their tech-guy then explained all of the car's features before I drove off in this spotless vehicle. I would highly recommend this dealership. More

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