Jesus Machado | Page 4

It was a great experience with the salesman jj and andre I will send others to you. Thanks tish for your help I will send others to you. Thanks tish for your help More

by RONS70CHEVY Verified Customer Verified Customer

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Excellent customers service, very warm and friendly as well as easy to interact with. They go above and beyond for customers while listening to details of needs and recommending whats best for the custom well as easy to interact with. They go above and beyond for customers while listening to details of needs and recommending whats best for the customer More

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Jason Johnson very good salesman very informative very professional and very good. Guy had a great experience. professional and very good. Guy had a great experience. More

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They don’t know anything about vehicles or how their system works….. or at least Damien doesn’t he told me I had 18 size rims and they are 17s. Not to mention that you should never ever a car from the d system works….. or at least Damien doesn’t he told me I had 18 size rims and they are 17s. Not to mention that you should never ever a car from the dealership either. I went less than 10,000 miles and needed four new tires on the vehicle and a new set of brakes. They definitely lie about their Toyota certified Workmanship for a Toyota certified used vehicle. Had the car at 18,000 miles less than 28,000 miles and they’re telling me it needs new brakes, all fluid flushes and four new tires… I paid $50,000 in cash for A 2020 TRD off road 4runner …..These people are absolute xxxxxxxx and dishonest and don’t have integrity or basic knowledge. More

by MN Verified Customer Verified Customer

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Very nice experience everyone was great. JJ was awesome with his help and Andre was very helpful also. The work shop was also very quick with their work. Also thanks goes to Tish and her hus JJ was awesome with his help and Andre was very helpful also. The work shop was also very quick with their work. Also thanks goes to Tish and her husband Jen More

by RONS70CHEVY Verified Customer Verified Customer

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Good experience enjoyed the time with jj and the finace guy jd they were both funny 😄 guy jd they were both funny 😄 More

by RONS70CHEVY Verified Customer Verified Customer

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Terrible customer service . I brought my Prius in for an oil change and to have the auto body shop take care of the insurance repair . They said no problem I had the oil changed I brought my Prius in for an oil change and to have the auto body shop take care of the insurance repair . They said no problem I had the oil changed and was told I have to drive all the way to camelback Toyota and deliver the car myself instead of them dropping it off it’s right down the street he said . My service advisor was clueless to the fact I had to come down instead of them dropping it off thats customer service . The service was so bad I cancelled my New Toyota SUV from fleet sales I will not do business with camelback Toyota again. More

by DONOTEMAIL1 Verified Customer Verified Customer

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Dealer "mandatory adds" what a joke and rip off and I am sure I am not the only one that they have done this to. We started this off with being told once we got to the dealership working a deal on a new Toy sure I am not the only one that they have done this to. We started this off with being told once we got to the dealership working a deal on a new Toyota camry hybrid that the price really is not the price as you have to buy the dealer added warranty such as paint protection, tint and door protection such as the cups that you see on some door handles. I asked to not add them as I am in the business and could spend less at my own dealership to have this done and they said it had already applied to the new car. Granted we bought this car sight unseen and we were told that it had just landed the day before and if we wanted the car we needed to get to the dealership first thing in thr morning or it could be sold to someone else, so we did. First off let me say they tried to low ball me on my trade a very desired toyota tacoma that after back and forth a few times they gave me a decent offer in my trade and we made the deal. After I was basically forced to by gap as now thanks to the more than 5k dealer mark up on forced adds I owed more than the value of the car. So I bought it. We left the dealer that day without the car because it was Sunday and they did not have anyone in service to add all the mandatory dealer adds and prep the car they said they would deliver the car to me on Monday morning and take my trade back to the dealership. We agreed to this. They did what they said and delivered the car and took the trade. Again I had never even seen the car until the deal was done and delivered to me. We were in love with the car and felt that we had done a fair deal not a great deal as we paid over MSRP. A day later a dust storm came in and that is when we noticed that they never even applied the paint protection that cost me over 5k. We took pictures and then started inspecting the car further to then find that they failed to put the door handle cups on that they said we had to buy. We were very upset and had a happy feeling that turned into a knot in our stomachs as we had been taken for a ride. We immediately took several photos and reached out to our sales rep letting him know and expressed our concern and dissatisfaction in this. He said someone would reach out to us and we got a call from someone in service that said sorry we must have missed that and wanted me to drive the car back to the dealership which it not close to me at all so that they could apply it. I told him that I was not interested in that and that I wanted my money back. Either sent to me or my lender. He said he would relay that to management and to this day not one person from management has called me back. I did get a call last night from someone at the dealership asking me if I was still interested in a new camry hybrid, I laughed so hard and told him how upset I was with the experience I had and that would I not only never buy another car or truck from and that I would never refer a friend to them. They have lost a loyal toyota buyer that has had many and loves toyota but these people are scam artists. He then told me he would have someone from management call me. Still have not heard from anyone. I have also not got my Survey from them that goes to toyota motor Corp. I'm sure that they changed my email so that it would go somewhere else. I have already reached it to toyota motor Corp on this matter and waiting for them to send me a survey. I will also be reporting them to the bbb and Gary harper from 3 on your side if they do not make this right. Again my husband and I are in the industry and we would never deliver such deceiving sales and service. We have ethics and this dealership does not. Again buyer beware of this scam as I know I am not the only one. Oh and FYI they sold my trade 3 days after listing in the website for 10k more than they offered me. So thay made a huge profit off if me. The least they could do is refund they money they stile from me. More

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Blatantly lied about the terms of the deal until paperwork was being signed. I was told a warranty was applied to an offer and signed the offer, then they tried to sell me the same warranty that was paperwork was being signed. I was told a warranty was applied to an offer and signed the offer, then they tried to sell me the same warranty that wasn’t included after paperwork was signed. Double check everything and don’t expect them not to not only take advantage of you, but lie to your face. More

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Great service highly recommended! Will definitely bring friends here. Also ask for grace hight recommended buying from her! Will definitely bring friends here. Also ask for grace hight recommended buying from her! More

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