Jeremy Hayes | Page 2

I bought a used Honda from Herb Chambers Lincoln that was traded in by the previous owner. When I brought the car back to the dealership for inspection it was discovered that the car had been accepted by the traded in by the previous owner. When I brought the car back to the dealership for inspection it was discovered that the car had been accepted by the dealership with a title for another car the previous owner had. The title for this actual Honda was lost by the original owner. The wrong title was passed through several pairs of hands and registered in my name before I was the first to notice the errors on the registration. This has resulted in me being in a rental for the past two weeks (with the damage waiver not being covered by the dealership) as we had to wait for a duplicate title. This was negligent misrepresentation of documentation on their end. This would be a lot more palatable if the manager, Jeremy, had shown any professionalism in rectifying this situation. I had to contact the dealership twice for an update on the process before I could actually get an answer. When speaking with Jeremy on the phone about compensation for this mishandling he became short, cutting me off and trying to brush off the situation as if it was not an illegal transaction on their end. As I was expressing my disappointment in how he and the dealership have handled this and asking to confirm my address for them to finally deliver my car, he quite literally hung up on me and proceeded to use his sales person as a means to contact me. The only person who has shown any remorse and offered any sort of apology has been our sales rep, Paul. He has had wonderful customer service from the beginning, being honest and up front to the best of his knowledge. I've never left a review in my life, let alone a bad one. But this entire situation has been beyond frustrating, and the lack of apology and decorum on Jeremy's end has tainted this experience big time. More

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The folks at Herb Chambers were very polite and they understood my problem and they solved it in a timely manner. understood my problem and they solved it in a timely manner. More

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Friendly, knowledgeable, excellent customer service. 10 out of 10 - can’t say enough about what a great dealership they are to work with. From the sales rep to the sales manager to the business manager 10 out of 10 - can’t say enough about what a great dealership they are to work with. From the sales rep to the sales manager to the business manager - . It was a great experience! More

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Everyone we worked with was knowledgeable, friendly and professional. They were able to get our deal and delivery done very quickly. professional. They were able to get our deal and delivery done very quickly. More

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Always very accommodating! Follow through on your requests. James was very helpful and very interested in helping. Very personable! Follow through on your requests. James was very helpful and very interested in helping. Very personable! More

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Professional and friendly, from Jason in Service, Charles in Sales to Jim Financials and Pam at reception - all made trading up a great experience for me. in Sales to Jim Financials and Pam at reception - all made trading up a great experience for me. More

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Sending a big thank you and a 5 star review. Easiest purchase and best experience buying our new vehicle. Couldn't be happier with Avrum's patience and knowledge! Thank you for all you did to Easiest purchase and best experience buying our new vehicle. Couldn't be happier with Avrum's patience and knowledge! Thank you for all you did to get this deal done for us! More

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Greg Mirabile was a total professional - tons of patience- we test drove a handful of cars and was a no pressure sell. We appreciate the ease of doing business with Greg! patience- we test drove a handful of cars and was a no pressure sell. We appreciate the ease of doing business with Greg! More

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Brooke Gabula was our sales person- very knowledgeable and professional. We would definitely work with her again. and professional. We would definitely work with her again. More

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Lincoln Herb Chambers in Norwood provides what they do best - "Exceptional customer service and satisfaction! It's my 2nd Lincoln with Christine Feteira. She's very knowledgeable about the cars, very pa best - "Exceptional customer service and satisfaction! It's my 2nd Lincoln with Christine Feteira. She's very knowledgeable about the cars, very patient with inquiries, and always made time for them. Christine is very attentive to my car specs and looked out for the car that best suited my needs. And I got it! My experience with Lincoln Herb Chambers (Norwood) has always been very pleasant! Grateful to work with Christine Feteira, Jim Lewis, Jeremy Hayes, and Peter Hern, the process was seamless! More

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