Jeremy Hayes | Page 5

Exceptional Customer Service! After owning our SUV for 18 Years the day had come to buy a New One. Dreading the Process of car buying we finally narrowed it down to Lincoln. From t After owning our SUV for 18 Years the day had come to buy a New One. Dreading the Process of car buying we finally narrowed it down to Lincoln. From the Moment we entered of this Dealership and met Greg Mirabile we knew we were in Great Hands. Greg is very Professional and Knowledgeable. He Knows the Lincoln Brand! He took so much time to educate us on the MKC Model. We felt so comfortable in making our Decision to buy one. Boy, Do we LOVE it!! We highly recommend this Dealership and ask for Greg, he will make your car buying experience So Pleasant! More

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My new MKC I visited many dealerships and test drove many SUVs over the past few weeks. Customer service is very important to me and that is one of the reasons w I visited many dealerships and test drove many SUVs over the past few weeks. Customer service is very important to me and that is one of the reasons why I choose a Lincoln from Herb Chambers of Norwood even though I live in RI. James Santsaver, Sales & Leasing Consultant went above an beyond to make me a happy customer. Thank you James, I love my MKC. More

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C.Kelley Malone, sales Rep. terrific personal service I was looking to trade in my 08 Cadillac SRX, I have always bought "Executive type used cars" and had been a Cadillac client for 30+ years. I knew wh I was looking to trade in my 08 Cadillac SRX, I have always bought "Executive type used cars" and had been a Cadillac client for 30+ years. I knew what I wanted in a car plus what I was willing to spend. I was not locked into any particular brand at this time. Herb Chambers was one of many dealers I had stopped at and explained exactly what I was looking for and explained I was a serious buyer and ready at any time. I got a few call backs from dealers but the only one that that continued calling back with real options was Kelly Malone. Kelly showed me three choices in my price range, explained the options, got me a reasonable trade in on my SRX and made the sale. I did had a problem with the lack of a particular option, which to me should have been standard and based on my volunteer work, I needed. I got initial assistance from Jeremy Hayes, sales manager whom Kelly brought into the discussion. Kelly, got it solved, worked not only with me by constantly staying in touch, but also with Lincoln for weeks to make sure I got what I needed. That is what I call personal service. I must also commend Jim Lewis, Business Manager for taking the time explaining plus his advice about the options withrespect to Lincoln's additional warranty programs and how they work as I have always purchased this option with all my Cadillacs. Since I have been in for some intial sevice I have had nothing but a very comfortable feeling dealing with Sonny Furtado, service advisor, he is ready and seems like he is waiting for me plus willing to answer any questions I have, very patient. Do to my, I am semi retired, business background as a V.P. and Sales manager for a National Adv. Agency with reps all over the country I know how important it is for a company to be able to hear good things about their employees not just the complaints. If I was still hiring I would try and convince Kelly to join my company. Sincerely, Bill Blumsack More

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Expectations surpassed.. If you dread going to a dealership to buy a car and dealing with sales staff.....like I did.... then you need to go to Herb Chambers Lincoln in Norwoo If you dread going to a dealership to buy a car and dealing with sales staff.....like I did.... then you need to go to Herb Chambers Lincoln in Norwood. Ask for James Santsaver in sales. He is knowledgeable, personable, and listens to all your questions and concerns . All the staff is curtious and pleasant. A big thanks to Jillian in internet sales for going the extra mile. If not for a phone call, I would have missed out on this vehicle. Will recommend this dealer to everyone. A + staff with A + service....... More

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Lincoln MKC Black Label C.Kelley Malone greeted and welcomed us when we first arrived. He then listened to what style of Lincoln (MKX) we were interested in and then showed C.Kelley Malone greeted and welcomed us when we first arrived. He then listened to what style of Lincoln (MKX) we were interested in and then showed us what MKX versions were available. After a test drive of the MKX we went into the show room. That is where my wife fell in love with the Black Label MKC! Kelley was able to let us test drive the show room model! Excellent car buying experience from Herb Chambers Lincoln! From C.Kelley to his associates, Danny, Jeremey, Paul and James. All provided us with great service and experience. Great job! Thank you, Joe Belrose More

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