Jennifer Pace

Terrible customer service. Unfortunately, I had major car trouble while travelling, and had to leave my car nearby at a 3rd party mechanic, who couldn't fix it and so contacte Unfortunately, I had major car trouble while travelling, and had to leave my car nearby at a 3rd party mechanic, who couldn't fix it and so contacted Ford with the details of my vehicle. I also have called and left 5 voicemail messages with Jennifer and a couple messages with her co-workers for her to please help me with a service appointment. still 9 days later no one has called me back. One of the co-workers Sharon actually hung up on me after I said I would hold, and then she has never called me back either. I guess they truly don't care. More

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19 July 2023: I live in Beaufort, but purposefully chose to travel the 1 ½ hours to buy my 2022 Lincoln Aviator from Palmetto because O. C. Welch’s Service Department is AWFUL! My first 2 service appointmen to travel the 1 ½ hours to buy my 2022 Lincoln Aviator from Palmetto because O. C. Welch’s Service Department is AWFUL! My first 2 service appointments at Palmetto were great; however, my 3rd visit was not the charm! I called on 5 July to make an appointment to drop off my Lincoln for service and several other maintenance issues, and Jennifer informed my Service Writer Jason no longer worked there, but she could schedule my appointment. Jennifer was very nice and helpful as I explained to her all of the maintenance issues, and because this was not just a regular service that I could wait for, I also requested a loaner vehicle. Jennifer told me the next available appointment was on 19 July @ 1000, I received an e-mail confirming my appointment, that a rental car request would be submitted, and my new Service Writer would be Mr. Robert Pace. On 19 July, I showed up for my appointment at 0955, met Mr. Pace, and then we went to his office. As I was sitting there, he called Enterprise about the rental request that was previously submitted, only to apologize to me and be told that they didn’t have any Lincoln’s available. When I asked Mr. Pace why the rental wasn’t confirmed prior, let me just say that the answer was not acceptable. He did try to make a few last minute calls within the dealership, but no luck. I understand the logistical challenges WRT the shortages of loaner/rental vehicles, but I would have thought that it would have been better if he called me prior to reschedule IOT ensure that I would get the loaner, as requested. We then discussed at least getting the oil change done while I was there, but when I asked how long it would take, he told me 2-3 hours, or maybe even longer. Again, not very happy about the situation, but my Lincoln needed the service done, so I waited. As I was waiting, I referred back to Palmetto Lincoln’s Website to review their “Palmetto Promise, which states, “We are proud to be your premier Lincoln dealership and to deliver the outstanding customer care that you deserve……we are dedicated to YOU, the customer, and guarantee that you receive only the highest quality of service when you visit us.” I felt VERY LITTLE CUSTOMER CARE from Mr. Pace! While I was outside talking to my husband, a gentleman approached me, introduced himself as the Service Dispatcher, Jimmy Moody, and proceeded to tell me that he was going to be able to work in my Lincoln for service and that it shouldn’t take more than an hour. Finally, someone who truly seemed to care! True to his word, Mr. Moody had my Lincoln serviced and washed in a very timely manner. When I asked him a question about my windows, he took me up to the Sales Manager, Nick. Nick was a tremendous help in trying to resolve my window issue, and I really appreciated the time he took to troubleshoot the problem, his patience in answering my questions, he would have to do some further research, and call me back. Mr. Moody and Nick were the ABSOLUTE definition of OUTSTANDING CUSTOMER SERVICE! I’m now scheduled to drop off my Lincoln for repairs on 30 Aug, so I’m keeping my fingers crossed that I get a loaner this time. More

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What an amazing turn around for the service department! last week I submitted a comment on the service department as they did not have the part needed for the recall I made an appointment and traveled 27 m last week I submitted a comment on the service department as they did not have the part needed for the recall I made an appointment and traveled 27 miles to have done. Within minutes of my post the service manager reached out to me to make this situation right. I am so very impressed with their dedication to customer service and to Jeff who came out to do the recall at my home today. Thank you for putting the service back in customer service! You have gained a loyal customer. More

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Unfortunately, I am going to have to leave a not so nice review for Mr. Roger Early And his Lovely parts "Specialist" Miss Ashley. I HAVE NEVER BEEN TREATED AS RUDLEY AS I WAS TODAY BY THE BOTH OF THEM. R review for Mr. Roger Early And his Lovely parts "Specialist" Miss Ashley. I HAVE NEVER BEEN TREATED AS RUDLEY AS I WAS TODAY BY THE BOTH OF THEM. Resulting in my being "KICKED OUT" of the Palmetto Ford Parts Department and telling my boss and I that we could take our business elsewhere....All of this was over some confusion with a part/part number that we have been trying to get figured out. I was told by Mr. Roger that I was wasting too much of their time and that it was BAD BUISNESS, and since I was so careless in ripping up his sticker he could no longer check the part back in and slid the box across the counter to Ashley telling her to THROW IT IN THE TRASH! . Miss Ashley was Already yelling at a different customer on the phone when I walked in telling him that "THERES NOTHING I CAN DO FOR YOU SIR" "ANYTHING ELSE SIR!!!" So Rude. the same way she spoke to me on the phone yesterday.(I could feel his pain) I at one point handed my phone to Mr. Roger to let him speak to my boss, his tone and way of handling the situation was Very Irate, as he pounded on his chest to let my boss know that they were unable to help us with the restocking fees....(not really a big deal as it was probably only about $5.00). They seemed a little overwhelmed there and aren't we all. I am a body tech so I KNOW that the parts transactions aren't always smooth. But, How was I Wasting their time? They Are The Parts Department!!!!! THAT IS WHAT THEY ARE PAID TO SPEND THEIR TIME ON,, OR IS IT? Bottom line we Usually use Jones Ford Anyway AND WILL NOT BE PUCHASING ANYMORE PARTS FROM PALMETTO FORD PARTS DEPARTMENT!! THANKS! Hope you all had a great laugh.. because my next words are going in a Letter to Mr. Graham Eubank. More

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These Folks do the Car Sales and Service Business right All the way Around. Every staff member from Salesmen to Service Advisors right to the Management, Go the Extra Mile Seriously to make you feel comfor All the way Around. Every staff member from Salesmen to Service Advisors right to the Management, Go the Extra Mile Seriously to make you feel comfortable and keep you updated through the process, No Guessing Games Here and they want you to return and feel like your a Valued Customer. More

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