Jennifer Bowen | Page 137

Guiene Smile Was not planning to purchase a vehicle that evening, I only had my driver license with me and an insurance card. Decided I would ask a couple of ques Was not planning to purchase a vehicle that evening, I only had my driver license with me and an insurance card. Decided I would ask a couple of questions so as I entered the dealership I was greeted with a geiunie smile I saw his name tag that said Tim Sterling so instead of saying I have a couple of questions I said let's do this. Financing was so easy and fast. More

by Deborah Cook Verified Customer Verified Customer

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Amazing Customer Service A few years back I bought my first vehicle through Ford. Since that time I have also bought two additional vehicles from them. I can't say enough abou A few years back I bought my first vehicle through Ford. Since that time I have also bought two additional vehicles from them. I can't say enough about the customer service at klaben Ford. The associates there are not pushy at all in fact they try to help you in any way they can. I will never shop with any other dealer except for klaben Ford just because they are so honest and trustworthy. The ratings that they give here are five star that doesn't even begin to tell you how fantastic they are, they need more than 5 stars. More

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Painless car buying I did my research online before coming and had narrowed it down to two models. Roscoe Woodberry sent emailed me basic finance information Friday nigh I did my research online before coming and had narrowed it down to two models. Roscoe Woodberry sent emailed me basic finance information Friday night, so I knew about what I would be paying. I came in at 9:30 Saturday morning, test drove two vehicles, decided on the Focus. Terry Baughman and Jennifer Bowen were friendly, helpful and organized. Everything was completed and I was out the door with my new car in four hours. More

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Great experience This is the second time we have worked with Eben Wicks. He is very knowledgeable with the Lincolns and not high pressure. He makes the purchase of a This is the second time we have worked with Eben Wicks. He is very knowledgeable with the Lincolns and not high pressure. He makes the purchase of a new vehicle fun. More

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Dan does it again! It takes a lot to put up with the demands of the Giardina family, but Dan does! He's always available to answer any questions and does it happily. Tha It takes a lot to put up with the demands of the Giardina family, but Dan does! He's always available to answer any questions and does it happily. Thanks for making this another great experience! This was also my first time working with Jennifer Bowen and she was so personable! More

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Excellent Customer Service The customer service and professionalism that the sales representative and Klaben team displayed during my initial visit convinced me that this was th The customer service and professionalism that the sales representative and Klaben team displayed during my initial visit convinced me that this was the best place for me to purchase my new vehicle. Excellent customer service! More

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100% Satisfied!! Klaben took excellent care of my husband and I when we purchased our MKC. Buddy was the best, no pressure, professional salesman we have ever encount Klaben took excellent care of my husband and I when we purchased our MKC. Buddy was the best, no pressure, professional salesman we have ever encountered. Jennifer in finance was very easy to work with and had us out of there in no time. I highly recommend Klaben! More

by Boehmsheila Verified Customer Verified Customer

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New Truck purchase When my wife and I arrived at Klaben, we were there to see Mike Cooney. We have a relationship with Mike and did not want to deal with anyone else. Wh When my wife and I arrived at Klaben, we were there to see Mike Cooney. We have a relationship with Mike and did not want to deal with anyone else. When we arrived Mike was dealing with a "difficult" customer. He directed Eben Wicks to help us until he was done. Eben is young which usually means I would not like dealing with him. Eben surprised me. Eben was knowledgable, friendly and attentive. He worked hard to assist us in selecting a vehicle and explaining the vehicle to us. I wanted a simple truck, which is not made anymore. Eben explained the new truck to me and worked well with my "old school" attitude. Eben showed me all the new features of trucks and explained them to me in a way that I could understand. Jennifer Bowen from Finance was great to work with. Friendly and outgoing. She also knows her job and made the paperwork process easier. Jennifer knows the warrenty options and helped us select the warranties that worked best for us.She shared parts of her life with us and made us feel like she wanted to help us and it was not a burdon to deal with us. I had a bed liner put in the new truck and had dealings with Kim from Service on the day of the purchase. My wife and I also know Kim Wolfram from past dealings with Klaben. Kim is simply great. She knows her job and does it well. She takes the time to explain every part of the process of getting a vehicle serviced. My old vehicle had some problems and the repair process was difficult for the tech to reapir because of the condition of the truck. Throughout the process, Kim was there keeping me updated and giving me honest progress reports. . Throughout the process Mike was overseeing everything. Mike knows that I am not one to deal with an unknown person. Mike made sure that my wife and I were happy with the process throughout and who was helping us. Mike is a no nonsence sales person and his honesty and integrity are the reason that we go to Klaben. I was sure that Mike knew what he was doing when he had Eben assist us and he was correct. Overall the experience was excellent. The attitude and dedication of the staff at Klaben Ford made the process enjoyable for us. I do not like buying cars becuase of the process. The staff at Klaben made the entire process better. There was no pressure to buy something I did not want or need. The staff simply explained options and let us decide what was best for us. I would reccomend them to anyone in the market for a Ford/Lincoln vehicle. More

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Knowledgeable, patient and relaxed Tom Nicodemus and Jennifer Bowen were helpful and thorough. At no time did I feel pressured or regretted any aspect of the entire purchase experience. Tom Nicodemus and Jennifer Bowen were helpful and thorough. At no time did I feel pressured or regretted any aspect of the entire purchase experience. Rich Klaben thanked me for my purchase. More

by tojoko62 Verified Customer Verified Customer

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amazing! Very informative and helpful! Really worked with my budget and made sure I had everything I wanted and needed! Awesome experience and will only come h Very informative and helpful! Really worked with my budget and made sure I had everything I wanted and needed! Awesome experience and will only come here for future vehicle purchases! More

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