Jenna Sims
Jenna Sims at MotorWorld Chrysler Dodge Jeep
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Jenna Sims

Brand Manager

MotorWorld Chrysler Dodge Jeep

150 MotorWorld Drive
Wilkes Barre, PA 18702

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rated
7 Reviews

Dealership Experience

4 yrs, 5 mos

Industry Experience

14 yrs, 4 mos

Languages Spoken

Spanish Spanish

not yet
rated

7 Reviews

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7 Reviews of Jenna Sims

April 29, 2024

Dealership Rating
Employee Rating

Went to just look at a Jeep Gladiator, but thank you to our salesperson Kiani & her team for doing everything they could we were able to get a left over 23 Jeep Gladiator. Not only did they get our payment More

by whispellbernice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kiani Castillo

March 07, 2024

Dealership Rating
Employee Rating

Wesley and a team were great I've been dealing with Wesley for a few years and had bought five cars and always had a good experience with them More

by paul.price2573
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wesley Burguess

Mar 12, 2024

MotorWorld Chrysler Dodge Jeep responded

Hi, thank you for your support! We're happy we could help. Thank you so much for choosing MotorWorld Chrysler Dodge Jeep RAM as your first choice for service!

February 26, 2022

Dealership Rating
Employee Rating

Jenna was extremely helpful and listened and made this deal happen . This is a very big purchase for me and makes me very nervous . She helped calm me .. and worked on every aspect from my trade to drivin More

by angela.weigl
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ray Novak, Scott Colombo , Brian Spinner, Chris Turant

Feb 28, 2022

MotorWorld Chrysler Dodge Jeep responded

Congratulations on your new vehicle! We're happy you found our staff to be so supportive during your experience here at MotorWorld Chrysler Dodge Jeep RAM. Thank you, and have a fantastic day!

Feb 28, 2022

angela.weigl responded

Great job guys .. this is only the beginning of our relationship !

January 15, 2022

Dealership Rating
Employee Rating

Not a good experience and was rude. Told me she should mark the sticker price up instead of trying to work with me. I'm glad I called back the next day and worked with Jack Coen and Ray Novak whom treated More

by Jeepit1977
Recommend Dealer
Yes
Jan 17, 2022

MotorWorld Chrysler Dodge Jeep responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 28, 2020

Dealership Rating
Employee Rating

Could't have went smoother !! From the beginning of the sales process to the end Jenna and Ryan were on top of everything to make things go a smooth as possible. I drove 2 hours f More

by jlautotire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Christianson

Jul 01, 2020

MotorWorld Chrysler Dodge Jeep responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MotorWorld Chrysler Dodge Jeep RAM! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 08, 2020

Dealership Rating
Employee Rating

Super friendly and helpful. No pressure... best car buying experience we had in years from my first phone call to picking up my new truck More

by Nick0342
Recommend Dealer
Yes

Other Employees Tagged: Laura Nicoletto, Dennis Vaughan

Mar 09, 2020

MotorWorld Chrysler Dodge Jeep responded

Nick, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

March 07, 2020

Dealership Rating
Employee Rating

I would give a negative rating for all possible, sales, brand manager, financing. The unethical behavior, including lies and deception, which have taken place not this morning but several lead up visits. W More

by ladiwind
Recommend Dealer
No

Other Employees Tagged: Dennis Vaughan

Mar 11, 2020

MotorWorld Chrysler Dodge Jeep responded

We appreciate your feedback regarding MotorWorld CDJR. We take every review seriously and are glad our Sales Manager, Ray Novak, was able to speak with you about your experience and address your concerns. Should you experience any additional concerns, feel free to reach out to Ray directly at 570.820.6855 or Rnovak@MotorWorldGroup.com. Thank you.

Mar 20, 2020

ladiwind responded

Yes, Ray worked to find a plan that would work, granted worse terms and much much higher payment. I tried to minimize the unpleasantness several times but with no avail. I was told several times this is how they do business. 😬 I do want to WARN the general public about the THREE phase system they have in place. The first phase is with the sales person. The second phase is with the Brand/Sales Manager. The Third phase with the Financial closer. No matter how often it is stated "all good or done deal" during the first and second phase, the true terms and payment amount will not be disclosed until the THIRD phase. This gives plenty of opportunities to play the blame game. Plus they will run your credit several times as needed with out notifying you of how often. I would like to give a shout out to Dennis. He was very knowledgeable about the vehicles, options and packages. He was very patient in finding a vehicle we fell in Love with. He was the only positive aspect of this horrific endeavor.

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