Jeffrey Krasner | Page 11

Extended warranty visit After a visit to Chambers last spring and an extremely negative experience with an assistant service director who no longer works for Chambers in Aubu After a visit to Chambers last spring and an extremely negative experience with an assistant service director who no longer works for Chambers in Auburn, I did my own homework and called Chambers this spring. Jeff, the service manager was very helpful, when I took the car in, Chan was professional, helpful, and courteous and "all's well that ends well." This service trip was a very good experience. PH for MH Sturbridge, MA More

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We were at Herb Chambers picking up my husband's truck from service and I was looking around the show room when the 2013 Rav 4 caught my eye. Wayne Brodsky approached me and I was impressed how kno truck from service and I was looking around the show room when the 2013 Rav 4 caught my eye. Wayne Brodsky approached me and I was impressed how knowledgeable he was about this vehicle. I was short on time and when I had to leave, he handed me a brochure and his parting words were that "he would be available whenever I wanted to visit the dealership and take one for a test drive". I was currently driving a 2007 FJ Cruiser and had not been planning to change vehicles at this time. I looked at the brochure many times over the next month or so and when I decided to go test drive one, I went back to Herb Chambers to find Wayne. He again took the time to tell me all about the Rav 4, then we took it for a test drive and then we discussed what options I wanted. The team there was very accommodating, taking the time to offer the best trade for the FJ and obtain the vehicle and options I was looking for. However, I was just not ready to sign on the dotted line. I was not an easy sell and had it in my head I was going to shop around. After that visit, Wayne touched base with me but did not pressure me. I had to know I was getting the best deal. Within the next week or so, I visited 2 other Toyota dealers looking to get a better trade in deal. Neither of the other Toyota dealers offered such attentive, knowledgeable, patient sales people like Wayne nor could they compare to Herb Chambers trade in deal. After all comparisons were done, Herb Chambers won hands down with high marks going to Wayne Brodsky as the best salesman. I revisited with Wayne, he answered all my remaining questions, he made sure all bases were covered and we closed the deal. Within days, Herb Chambers obtained the exact vehicle I wanted. Wayne you are the best! Also kudos to Mr. Bortuloussi, General Manager for personally thanking me for my purchase. Also kudos to Mr. Jeffrey Krasner who took the time to explain Herb Chambers Service Department. Also kudos to finance for finalizing paperwork so quickly. Oh yeah, love my 2013 RAV 4! More

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Jeff Krasner and his team did a FABULOUS job servicing my 2006 Avalon, practically brand new! So great I was confident sharing the car with my daughter. Then Dan worked with me and Marque on a great deal on 2006 Avalon, practically brand new! So great I was confident sharing the car with my daughter. Then Dan worked with me and Marque on a great deal on a 2013 Avalon Limited. BEST experience I have ever had with a car dealer in my 35 years! More

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